I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
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See what reviewers are saying
The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... See more
Company replied
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... See more
We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Sleaford
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, United Kingdom
- 0345 640 7627
4.8
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
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d and payed for my product on…
I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
July 20, 2026
Reply from Homebase - Sleaford
Hi Michael Swaby,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jonathan
Homebase Customer Recovery Team
Easy to use website
Easy to use website. Good communication. Good value for money
December 3, 2024
Unprompted review
They were perfect
They were perfect, I love coming to this homebase it's such a shame it's closing
December 2, 2024
Unprompted review
I just wanted to say a huge thank you…
I just wanted to say a huge thank you to Chris at Homebase in Sleaford.
He has been so helpful and patient while planning my new kitchen and bathroom, even after purchase right through delivery and fitting he has always been available for help or advice.
October 9, 2024
Unprompted review
Check online before you buy
I appreciate you are going through some tough times and I wish all the staff well at the Sleaford branch. Last weekend I came into store to buy the Cullen unit and it was £34 (was £69) and promoted as a big discount.
This weekend I return to store because you are promoting a 20% off furniture sale. The same unit this weekend was £55 (was £69).
I think this is very misleading. Thankfully you had left this online at £34. So we bought it online while we were in store and did a click and collect.
November 24, 2024
Unprompted review
Excellent online and instore experience
Ordered online, picked up at Sleaford. Easy, smooth transaction. Lovely lady served me. Sorry I didn't get her name, but it was approx 4.15pm Friday 15th November.
November 15, 2024
Unprompted review
Very helpful staff
Very helpful staff. Great service. Thanks Cara and Mick!👍
November 13, 2024
Unprompted review
How can a huge store as in Sleaford
How can a huge store as in Sleaford, Lincs, NOT sell wallpaper, but can sell paste.....slightly annoyed no tubs of ready made, which is a game changer!! I like to look at wallpaper when I'm need it. Recently served a few times by Tracey, always very chatty, and helpful, especially as I've been in numerous times, as we're putting in new kitchen
November 1, 2024
Unprompted review
Reply from Homebase - Sleaford
Hi Mrs. Wright,
Thanks for your feedback. We're sorry to hear that you're feeling disappointed with the lack of wallpaper instore. We move our wallpaper selection online to enable us to offer a wider selection. You can browse our wallpaper selection here - (https://www.homebase.co.uk/paint-decorating/wallpaper.list).
Thanks,
Team Homebase
Sandra
Hi, got just what I needed. Sandra was very knowledgeable and helpful, thank you!
November 8, 2024
Unprompted review
Homebase is my total go-to for sorting…
Homebase is my total go-to for sorting out an outdated home. Carol has great advice (track her down for recommendations and product deals!). I always leave feeling more certain about my decisions. And my steering clear from magnolia.
Sarah and I have shared ideas and I’ve learnt a lot about space and colour!
I’ve transformed the walls and space into something I love. So thankful for the tips and tricks the staff at Homebase have. Totally recommend. Love to all
November 6, 2024
Unprompted review
Lovely, knowledgable staff
Homebase would have most of the basics you'd need. Our best experience, though, is with their staff being so warm and friendly! We had a general idea of what we wanted, but thought we left with better choices after having a good chat with Carol!
November 6, 2024
Unprompted review
Paint mixing
Came to get some paint. Your Very helpful staff member speedy helped to mix the paint and made sure I had everything that I needed. Great service thank you
August 31, 2024
Unprompted review
Collection process from store
Collection process from store was easy with a friendly member of staff on hand to help. Also provided advice on another product too.
October 29, 2024
Unprompted review
Called in today to buy a couple of …
Called in today to buy a couple of items, found just what I was looking for. I was served today by Lisa who was very friendly and helpful.
October 29, 2024
Unprompted review
Sarah B was very friendly and helpful
Sarah B was very friendly and helpful, solving our issue without a fuss. Great service! We highly recommend shopping in Homebase
October 28, 2024
Unprompted review
Tracey gave me a plaster from your…
Tracey gave me a plaster from your first aid box!
October 27, 2024
Unprompted review
Great service by Sue B
Was served by Sue B, who was really helpful. She could see I was a bit flustered and asked if she could help, and took me over to the section I needed and gave me advice on the different products.
October 26, 2024
Unprompted review
The staff make this more of an…
The staff make this more of an experience than just shopping.
Lisa served me today and like all the staff she was professional, helpful, friendly, welcoming and a smile that lit the place up :)
You cant help but leave feeling that bit happier.
October 26, 2024
Unprompted review
Friendly staff
Friendly staff, found the products I wanted. Staff offered to load it in my car.
October 22, 2024
Unprompted review
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