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Homebase - Woking Reviews 

89
•
TrustScore 4.5 out of 5

4.3

Home Improvement Store
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Location

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Redding Way, Knaphill, GU21 2QT Woking, Surrey, GB

•
0345 640 7084

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Rated 5 out of 5 stars

Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks

Company replied

Rated 5 out of 5 stars

I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them... See more

Rated 5 out of 5 stars

Today I visited homebase with my sister and mum and we needed help at paint.By Shelby, who was going out of her way to find everything we needed for our painting job, recommending all the best produc... See more

Rated 1 out of 5 stars

One click and collect pot severely damaged. No-one available to help. Wandered back and forth a couple of times to replace pot myself. I'm not very mobile. Couldn't put other goods into basket due... See more

Company replied

Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Woking

Written by the company

Shop Sale Shop our Kitchen Range Shop Paint & decorating CONTACT US

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Redding Way, Knaphill, GU21 2QT, Woking, Surrey, United Kingdom

  • 0345 640 7084

4.3

Excellent

TrustScore 4.5 out of 5

89 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(89)

644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks

July 9, 2026
Unprompted review
Homebase - Woking logo

Reply from Homebase - Woking

Hi there,

Thank you for taking the time to leave such a fantastic review.

It's great to hear that you had a positive experience with us regarding your Click & Collect order, and that we were able to provide the level of service you expected.

Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.

Thank you for choosing us, and we look forward to helping you again in the future.

Best Wishes
Jonathan
Homebase Customer Recovery Team

Rated 3 out of 5 stars

The staff are excellent and there's…

The staff are excellent and there's some brilliant bargains in the administration sale. The prices are sometimes cheaper than what's stated on the ticket also.

However, Whilst I appreciate it's a DIY store, it isn't very clean and my hands were black when I left.

Some of the stock had clearly been there for some time and I noticed items that had a 'use by' date of early 2020! - nearly 5 years ago. It makes it clear to see why the business has failed to be honest.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you, Pam!

Excellent customer service from Pam today who updated me on my pre-order in the morning, and was exceptionally friendly, welcoming and helpful in-store, assisting me with the purchase of the perfect cushions for my new flat. A wonderful experience all round - I shall be sure to seek her assistance with future purchases.

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

Missing parts again

November 13, 2024
Unprompted review
Homebase - Woking logo

Reply from Homebase - Woking

Hi Joshua​, 
Thanks for your feedback. We're sorry to hear that you're feeling disappointed, and we'd really like to help you resolve this. Please provide your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb). We’ll aim to get back to you as soon as we can.
Thanks,
Team Homebase

Rated 5 out of 5 stars

Great quality at a great price

Bought garden furniture for my son in the clearance sale 50% off. I was able to arrange delivery to his address, it arrived on time, was easy to put together, no problems really pleased with quality. Very happy.

October 15, 2024
Rated 5 out of 5 stars

Simple & Easy!

Simple and easy to order click and collect, brilliant service by the advisor too, quick and efficient.

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered 2.5 farrow and ball paint on…

I ordered 2.5 farrow and ball paint on Tuesday 17th which was on the the 3 for 2 deal for some reason only 2 no tins went through on the order which meant I ended up paying the normal price
I tried to refund the 2 no runs of paint and buy 3 fir 2 again only to be told the deal had finished on weds
I am disappointed that the assistant knew I ordered the paint before the deal ran out and could have given me another tin of paint

Regards

Mark m

Very quick response to my original issue. Problem resolved.
Thank you.

September 19, 2024
Unprompted review
Homebase - Woking logo

Reply from Homebase - Woking

Hi Mark​, 

Thanks for your feedback. We’re sorry for any disappointment this has caused! We understand the instore team have been in touch to resolve this with you directly. Please let us know if you need any further support.

Thanks,
Team Homebase

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