The order process was super easy and good. The collection part was a little bit of a disappointment with one of the pots having dirt inside and looking pretty scuffed up.
Company replied
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Review summary
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Reviews shaping this summary
Availability of product and quick easy online order. However there was no follow up email to advise when collection was ready nor did anyone answer the phone for over 20 minutes when I enquired about... See more
Company replied
Good product but special offer not working so ended up making loads of queries and eventually I got a refund.
Company replied
Kept me informed about my order, were really helpful and courteous on the day of the delivery and even made sure to bring it right through into my back garden and stack it safely for me. I was really... See more
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Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Homebase, The Range Head Office, 15 William Prance Road, Derriford, PL6 5ZD, Plymouth, United Kingdom
- www.homebase.co.uk
4.0
Great
196K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
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Reply from Homebase
Hi MS WENDY WALKER,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that the wilko Wax Enriched Timbercare 5L - English Oak you purchased matched your expectations. We value your feedback and will share this with our team that worked tirelessly to make this experience possible.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Tyrese
Homebase Customer Care Team
I joined as a member and ordered but I…
I joined as a member and ordered a parasol base but I cannot track it as the website will not recognise my postcode and it's not a new build, what an absolute disgrace so no updates or access to information.
Update: 30/07/2026
The item has turned up quicker than advertised which is great but that's where the positivity stopped.
The vertical foot pole is missing, tried to call but the Custmer Service number always engaged(checked online and it appears intentional due to low staff), no live chat bubble hence email is the only way to communicate with Homebase customer services, I sent an email with pictures, got a automated response then finally Ally responded and said that another team will get back to me within 48 hours!!!!
Update 04/08/2026
The HB team have been very communicative and while there is a lag between messages they have worked hard to address and resolve the issue which has now been done.
Despite the lack of direct communication opportunity they have done well.
Update 11/08/2026
Thought give HB another go, ordered a nice large BBQ online, communication was good as expected, delivery was lightning fast, the package arrived in pristine condition, the delivery driver was polite and helpful (it was a large parcel) and he put it inside the door.
I will continue to use them for further purchases.
Thank you HB 😊
July 29, 2026
Unprompted review
Reply from Homebase
Hi Mr. Kucuk,
Thank you for your feedback.
I’m pleased we have had the opportunity to look into this further and take the appropriate steps to work towards a resolution regarding the parasol base you received with missing parts.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to try to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Anton
Homebase Customer Recovery Team
Great product at a great price
Great product at a great price
Quick delivery
Will use again
July 25, 2026
Reply from Homebase
Hi James,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that the Ice Box - Anthracite you purchased matched your expectations. We value your feedback and will share this with our team that worked tirelessly to make this experience possible.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Tyrese
Homebase Customer Care Team
Item was delivered damaged
Item was delivered damaged. Photos were taken as proof. The protective wrapping was minimal and not fit for purpose. Tried to contact to get replacement or refund but no joy. Very disappointed
July 29, 2026
Reply from Homebase
Hello Nilesh,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter. I’ve also followed up with you directly via email regarding your damaged item.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Kamila
Homebase Customer Recovery Team
Impossible to contact Homebase
I have been trying to return a garden table which I purchased online from Homebase. I am now into my 3rd attempt to contact someone. I am concerned that I will miss their 14 day return window. They talk about their customer care team and then fail to give a contact number. Is this deliberate I wonder!
July 27, 2026
Unprompted review
Reply from Homebase
Hi Sheila,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to work towards a resolution regarding your return request.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to try to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Jenny
wilko Customer Care Team
Homebase Absolute Con Artists
On the 14/07/2026 I ordered a planter from Homebase on line as they don’t have any stores that I know of. They’re both owned by the same company. CDS Superstores, owners of The Range and Wilko, acquired the Homebase brand name, intellectual property, and up to 70 UK stores  back in late 2024. So Wilko, Homebase, and The Range are now all part of the same retail group —thought I’d just mention this as it may help you decide if you want to deal with these companies. As I said I ordered a planter and a small bag of compost from them, the compost was delivered but to date 28/07/2026 I still haven’t received my planter the cost was £60 Homebase have no contact details so you can’t speak to anyone you can’t email them. I used Clearpay to pay for the items so I looked on their website to see if they had any contact details. By sheer luck they had an email address so I’ve been in constant contact with them and they kept apologising for the none delivered goods they c gave me 2 new dates for delivery nothing has been delivered. I emailed them a letter today informing they I will be getting the ombudsman involved etc this email bounced back as undelivered Clearpay say they don’t get involved. So my advice to everyone out there DO NOT by anything from Homebase they are con artists and as I’ve stated they are linked to Wilko etc you have been warned
July 28, 2026
Unprompted review
Useless customer service
Useless customer service! Ordered a picnic bench from them and it came damaged, stained snd covered in bird poo. Told them about it and it’s been a week and no reply or anything. Ive sent images of the item minutes after receiving it i don't know what the delay is. I asked for a replacement
July 28, 2026
Unprompted review
Reply from Homebase
Hi Adeel,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.
I’ve also followed up with you directly via email regarding damaged item.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Jenny
wilko Customer Care Team
Refund witheld
Refund witheld. I advised I wanted to return an item under their free returns service over 3 weeks ago. Despite many promises of collection, which I have waited in for, this hasn't happened. Homebase are unwilling to take responsibility for the situation, blaming the inefficiency of their third party suppliers, and taking no effective action. They are retaining my funds although I have followed all their requirements for a refund. Despite my contract being with Homebase they are refusing to make payment due to the failures of their supplier.
July 4, 2026
Unprompted review
Reply from Homebase
Hi Mal,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter. We have also followed up with you directly via email regarding the difficulty you had returning the storage box.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Anton
Homebase Customer Recovery Team
Disappointing
Haven’t recieved my order. Was meant to receive yesterday but nothing arrived. No update on tracking and no phone number or live chat to contact quickly as urgently needed this parasol today. Email response asked to confirm name but nothing arrived response since doing so. Managed to get through via instagram but was told my order ‘is delayed and will be with you shortly’. Had to push for more information and was told the courier is GLS!!! A company so shocking i’m surprised they’re even still in business. Homebase couldn’t provide a date of delivery, they have no idea, I have no idea… no item, no insight, using a courier known to never deliver items. Oh the joys
Edit: item did eventually arrive, although still left disappointed by customer service as contact was sporadic, suddenly stopped and then when i turned down 10% discount (because why would I shop somewhere that causes stress like this again) communication stopped until item was delivered. To add, communication only went higher when I left a trustpilot review and said i’m happy to change dependant on how it’s handled. Unfortunately the ghosting in communication and no proper chasing up of item, attempt at measly 10% discount on future orders and then no communication until they saw my item has finally arrived… i’ll be leaving as is. I would avoid Homebase, read other reviews and shop somewhere that’s reliable
July 27, 2026
Unprompted review
Reply from Homebase
Hello Kayleigh,
Thank you for taking the time to speak with us and for allowing me the opportunity to resolve your concerns. I'm delighted I was able to reach a positive outcome for you regarding delayed delivery.
Whilst we're disappointed that your journey started with an issue, it's great to know we were able to turn the situation around and provide the support you deserved.
Thank you once again for your patience and understanding throughout and I genuinely appreciate the opportunity to put things right.
Best Wishes,
Kamila
Homebase Customer Care Team
Item delivered was the incorrect item
Item delivered was the incorrect item. Still waiting to receive my compensation. Terrible service.
July 15, 2026
Reply from Homebase
Hello Katherine,
Thank you for taking the time to speak with us and for allowing me the opportunity to resolve your concerns. I'm delighted I was able to reach a positive outcome for you regarding the wrong item.
Whilst we're disappointed that your journey started with an issue, it's great to know we were able to turn the situation around and provide the support you deserved.
Thank you once again for your patience and understanding throughout and I genuinely appreciate the opportunity to put things right.
Best Wishes,
Kamila
Homebase Customer Care Team
Great service
I was on the lookout for some outdoor storage/kitchen. Found exactly what I was after at Homebase and at the best price. Ordering was easy and it arrived when it supposed to. Full marks!
July 22, 2026
Reply from Homebase
Hello Aron,
Thank you for taking the time to leave such a fantastic review. It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and I look forward to helping you again in the future.
Best Wishes,
Kamila
Homebase Customer Care Team
Arrived early than expected
Arrived early than expected, very well packaged. Excellent quality and beautiful finish. Valve for the money.
July 13, 2026
Reply from Homebase
Hello Sarahjane,
Thank you for taking the time to leave such a fantastic review and I’m glad that we delivered on our promise.
I value your feedback and will share this with our team that work tirelessly to make this experience possible - I know they'll really appreciate the feedback.
Thank you for choosing us, and I look forward to helping you again in the future.
Best Wishes,
Kamila
Homebase Customer Care Team
Friendly helpful staff
Friendly helpful staff. Immediate service and help to load the car with patio flags! Thanks Leeds staff at Homebase in The Range at Hunslet. Very efficient
July 27, 2026
Unprompted review
Reply from Homebase
Hello Cheryl,
Thank you for taking the time to leave such a fantastic review. It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and I look forward to helping you again in the future.
Best Wishes,
Kamila
Homebase Customer Care Team
Ordered a parasol and a parasol table…
Ordered a parasol and a parasol table both at the time of purchase were in stock but just as the table was being delivered within minutes I received an email saying the parasol was out of stock and I was going to be refunded in 5 to 7 days
What a load of crap
Stuck with just a table!
No wonder homebase is struggling
July 25, 2026
Unprompted review
Reply from Homebase
Hello Michael,
Thank you for taking the time to provide us with your feedback.
I value your feedback and would appreciate the opportunity to look into your concerns further regarding delayed delivery.
In order for us to resolve your concerns, we require some additional information from you.
Please kindly check your emails from Trustpilot, and respond with the required information/ Homebase order number .
Thank you for your patience and I look forward to hearing from you.
Best wishes,
Kamila
Homebase Customer Recovery Team
Goods arrived promptly
July 23, 2026
Reply from Homebase
Hi Mrs Lynda Handley,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jonathan
Homebase Customer Care Team | Head Office
The table didn't arrive until after the…
The table didn't arrive until after the chairs and found the delivery company impossible to deal with. The table is a good size but that it is. The quality is terrible, it looks worn, like the plastic is peeling away.
July 24, 2026
Reply from Homebase
Hello Cheryl,
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter. I’ve also followed up with you directly via email regarding quality of the item.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Kamila
Homebase Customer Recovery Team
Happy with my purchase
I ordered a garden table and chairs easy enough on line. Got a regular update when it was due and product really nice.
July 27, 2026
Reply from Homebase
Hello C,
Thank you for taking the time to leave such a fantastic review. It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and I look forward to helping you again in the future.
Best Wishes,
Kamila
Homebase Customer Care Team
Reply from Homebase
Hi Joanne,
It was a pleasure speaking to you today.
Following our review, we’re pleased we were able to resolve this matter for you regarding your delivery.
We understand how frustrating situations like this can be and appreciate the opportunity to put things right.
Thank you again for your feedback.
Best wishes,
Jenny
wilko Customer Care Team
Just became a new customer
Just became a new customer, so I was surprised with the variety and quality. Delighted I have a new store to shop. | was also pleased with the fast delivery.
July 25, 2026
Reply from Homebase
Hello Paterson,
Thank you for taking the time to leave such a fantastic review. It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and I look forward to helping you again in the future.
Best Wishes
Kamila
Homebase Customer Care Team
Excellent priced product
Excellent priced product, delivered straight to the door without the same hassle received from other companies.
No problems means 5 * all as expected and on time!
Recommend for hassle free.
July 17, 2026
Reply from Homebase
Hi customer,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jenny
Homebase Customer Care Team
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