Homebox Stores Reviews 

very poor quality and furniture
and bad management in home box in al ain bawadi mall

The express my concern regarding the delivery of my recent order placed on February 6, 2026. According to your system, the expected delivery date was set for February 13, 2026. Although I found this timeframe quite long, I decided to wait patiently for my order.

On the scheduled delivery date, I waited from 4pm to 8pm as indicated in your delivery window. However, by 9pm my order had still not arrived. I had to reach out to customer service myself for an update about my delivery status.

At around 9:15pm, I received a call informing me that the delivery would reach me in two minutes. Shortly after that call, the driver contacted me again and explained that he was with another client and too far from my location. He requested to deliver my items the following day instead.

I find it unacceptable that I was only notified after the promised timeframe had passed and was then asked to reschedule for another day. This is not respectful of your customers’ time or expectations.

I hope you understand my disappointment with this experience and take steps to improve your service process so future customers do not face similar issues.

Our order number is 94187769310

Extremely bad delivery service. My order was delayed and then rescheduled to an unknown time without my consent and without informing me at all. There was zero communication and no respect for my time. The delivery team failed to make any serious effort to deliver the order within the promised timeframe. This caused unnecessary frustration and inconvenience. Very unprofessional service — I would not recommend it and will think twice before ordering again.

The delivery services of home box is horrible their customer service people are very inefficient as they dont know how to find a solution they speak in a robotic manner. Customer service executive like mohammad and marwa dint even try to help us since only solution they have to every problem is “ things will be eacalated” and then mo response from anywhere!!
Late delieveries are very normal for them and they cant provide any contact details of delievery partners as part of their company policy at the same time they dont deliever at the desired time.

I placed an order for a sofa that I never received. I repeatedly asked them to cancel the order, but instead of solving the issue, they kept giving me fake promises and excuses with zero action.

I contacted them multiple times, including through Instagram, and once I left a bad review, they blocked me rather than resolving the problem. This shows how unprofessional and dishonest this business is.

Until now, my issue is still not solved, no sofa, no cancellation, no accountability. This is by far the worst place to deal with. I strongly advise everyone to avoid this company if you don’t want stress, wasted time, and money.

NEVER EVER ORDER FROM THEM
NOTHING IS POSSIBLE TO BE RETURNED AND THEY DONT WRITE IT ANYWHERE ON THE WEBSITE. ONCE YOU ORDER YOU CANNOT CHANGE YOUR MIND AND THEY ARE NOT EVEN NICE OR SORRY ABOUT IT

They don't even deserve 1 star. The time you wait for your delivery to arrive is more than what is promise. any issue on the items you ordered is not communicated unless you call them. The Customer support gives you the same answer and assurance the (I understood) which in fact they don't. every call will end up with another wait of 24 to 48 hours of wait for update if you get any. Do not buy on this store! use your hard earned money elsewhere with better service. I will never ever buy to this store ever again.

Worst customer service and worst delivery.

If there is zero i will put zero for this store ,very bad service!!! Poor customer service logistics problem issues for delivering the items not following the schedule of delivery date , wrong update of the team doing alibi just to cancel the delivery sched without calling or messaging the client to take the location. Pls check Order#9418699361599990001
And i also email a formal complain to you guys!!

Original problems...

1- The besframe has a chipped part so it is damaged

2- The dresser door is not installed properly so it is tilted and must be forced to close.

3- The office desk had bad parts so they could not install it.

It was a good price and looks nice but this is not acceptable so they repaired the problems within a weeks time.

The WORST company! No logistics, no competence. The drivers are rude and don't know the areas. The Wost and Unprofessional Customer Service!

⭐ 1 Star – Terrible Service / No Delivery

Very disappointed with HomeBox service. Delivery was agreed today between 4 PM to 8 PM. I called them 5 times during the day to confirm the timing, but they never gave a clear update and they didn’t provide any driver number.

They arrived at 8 PM and then left without delivering the furniture.
I stayed waiting the whole day and in the end I was left without a bed, so I had to book a hotel for 600 AED or sleep on the floor.

This is unacceptable and extremely unprofessional. I do not recommend.

its a scam company.. they never deliver when they say they will..i have been waiting for weeks for a cabinet..don't buy from them

Worst delivery experience ever!

I specifically called one day before delivery to tell HomeBox not to come between 12 PM and 3 PM because I wouldn’t be home. They assured me the delivery team would call an hour before arriving.

What actually happened? No call. Instead, I got a WhatsApp saying they were in front of my house. When I told them I wasn’t home, they just left—no attempt to reschedule or contact me.

For a full day, I couldn’t reach anyone. When I finally called the call center to complain, they told me to wait 48 hours because my furniture was back at the warehouse and would need to be rescheduled.

Absolutely terrible service, zero professionalism, no communication. This is by far the worst delivery experience ever, and I would never recommend HomeBox to anyone.

I am SORRY BUT HOMeBOX LOGISTICS ARE VERY VERY BAD, am sooo upset
I ordered last year and waited more than 1wk for delivery, the day come

I ended up paying cleaner for 5hrs to help me clear my bedroom for the new bed and cabinet and delivery never showed up,

I scheduled 5 Jan 10am to 4pm, driver kept saying coming, I called their customer service twice and NO SHOW. Are they scamming people now also?

All wasted plans
My money
My waiting time for delivery
My off today
Cleaner that I ordered
Waiting for 10hrs

This is the 1st time ordering from Homebox and failed
I always buy from Pan emirates or IKEA, I gave Homebox chance and failed

My Experience was a 5/5 but there is one thing. The bed I bought it had 2 side pieces and they forgot to bring it! it will come after 2 days.

We purchased a sofa and chairs 10 days ago, and at the time of purchase we were informed that the delivery would be on 3rd January, between 10 AM and 4 PM, which we agreed to. Since morning, I contacted customer service multiple times, and each time I was assured that someone would call me back. However, no one did.
At 4:30 PM, I finally received a call informing me that the delivery would be at 5 PM. I waited the entire day expecting the delivery as promised. What is most disappointing is that customer service does not even have the driver’s contact details. This reflects extremely poor coordination and customer support.
This has been a very frustrating experience, and I am extremely disappointed with the service. I will not be purchasing furniture from HomeBox again. The customer care is completely unacceptable.

Wish there is an option to give a negative ranking.....just using fake comittment as a strategy to increase the sales....a delivery was committed for the next day at the time of placing order (that too with a disclaimer that please place the order in next few minutes) however, post that the delivery date was changed to 3 days ....catching hold of customer care...while it's difficult....but eventually ends up as a futile effort....as they are available only to read out the scripts (which have been designed to say "no" to the customer in different form and shapes).... OVERALL A PATHETIC EXPERIENCE

I have purchased few items in the past, yes its poor quality but the low cost somehow justifies it. Recently purchased standard priced bed mattress and really disappointed about the quality of mattress, selling soft mattress as firm and the mattress has squeaking sound when someone lays down. very poor quality and standard market price. the worst part is customer service is nearly non existent. Does not know how to answer customer and how to close the case rather they start playing avoiding tactics. Home box , Never again!!

negative dont buy , there delivery is useless waited 1 week and still not delivered. Dont buy here

poor customer service