Homebox Stores Reviews 

I had very bad experience with homebox. Not recommend at all . Very bad quality and bad after sale services.

I had an extremely disappointing experience with Homebox customer care. The agent, who claimed his name was Andro (though I’m not entirely sure), was incredibly unprofessional and rude. It took multiple calls to get him to respond to my inquiry, and he provided minimal information. To make matters worse, he threatened to hang up if I didn’t provide an order number, despite the fact that a previous agent was able to assist me with just my phone number. This level of customer service is unacceptable, and I hope they improve it immediately.

Big store have all kinds of furnitures
Mr Anil is excellent with his ability to explain things with us thank you

I purchased rug rabbit fur quality not good fur coming out with in 2 months and spreading home
I really disappointed the home box quality of home box
No service for that nothing

Absolute worst delivery services ever. I scheduled for them to come on a certain date. They did not contact me at all and I waited the whole day, they told me I need to reschedule so i called their customer support and we had to go back and forth to settle on a delivery date. It was rescheduled to a week later. I had to go to the actual store because nobody was helpful and the delivery services were uncontactable. Finally when they delivered my furniture there was a scratch on the mirror, so I called once again to have it replaced. And again—- their delivery team did not come on the scheduled date, I had to chase them and call them over and over again. They decided to come on a random day I was not home, and I reminded them of my delivery date, still they did not come and I waited the whole day. The next day I called and I was the last person they delivered to, and still I had to chase them down to find them and make sure they deliver it. It is a complete waste of time I highly suggest going for another furniture company. I was not compensated whatsoever for all the trouble they have caused and they don’t even seem apologetic. Please avoid homebox at all costs.

Worst service on home box don’t purchase on home box I very feel about home box items and service very bad don’t bye home box

I furnished my entire home with items from different stores and this was by far the worst experience I’ve ever had.

They delivered a broken bed with delivery staff who were unprofessional. The first delivery guys smelled so bad that my whole house reeked for days, I had to use a lot of air freshener, and they even damaged my floor during delivery. When I tried to arrange a replacement, I dealt with another delivery guy on the phone who seemed drunk and had serious communication problems. It’s now been over three weeks and I still haven’t received a replacement. When redelivery was scheduled, the driver told me he would come at 9 AM. I waited all day but he never showed up. When I called him in the evening, he promised to come the next day, and again, he never came.

To make things worse, Homebox has completely stopped responding to me. I’ve dealt with 5 to 10 other furniture stores in the UAE and none of them were even close to this bad. Right now, I am still sleeping on the floor on a mattres.

For anyone considering them, avoid Homebox. Competitors like Pan Home or Home Centre are far more reliable. I am not affiliated with them, just sharing the truth: Homebox is by far the worst store I’ve ever dealt with.

If someone of homebox reads this, this is my order number: 2900210220512025082X, the last one is missing but you will recognize the situation. I filed a chargeback.

Furniture arrived broken. Rude delivery team and useless customer service on the phone. Left unassembled broken furniture all over my living room. Will never order from them again

we order the bed since half month a go and we have agreement that they will deliver the bed on august 31 but they said they dont deliver sunday.ok then we wait monday as they said but until now tuesday theres no update from theyre side if they can deliver the bed.we already shift the house but because of this homebox service we are very upset and dissapointed

We ordered a tv unit , study chair and coffee table. The guys from home box came and fixed the tv unit and the coffee table. The fixing was a very shabby job. The coffee tabletop came out the same day badly fixed not at all neatly and professionally done. The tv unit delivered size was small. After booking the complaint for both the items they said it will take 3 days for their team to come and inspect. The representative came after 3 days and inspected only the coffee table, he said did not have any details for the tv unit. My concern is, why does it take so much time. In the long process we have to wait for a week wherein there is no fault of mine. Delivery was wrong , fixing was wrong and I have to wait.. I cant take the delivery of my tv because the unit is not correct.

I had 2 orders with them, they promised to deliver and upon delivery date i was called and told they need to cancel my order because I updated my address. Very unprofessional and would not recommend someone to buy from them

Extremely poor customer service. My delivery was scheduled yesterday but inspite of calling the customer care 5 times and the delivery guy 10 times,my stuff was NOT delivered.
Today i called customer service 4 times to ask about my delivery but instead everytime I am getting the same reply that the request has been raised and they will let me know the new delivery date !!!!!!!!!

We have bought an bed from the store yesterday only.but my son got allergy from the bed smell.we are calling them but no support and no solution. This we got from IBN

My experience with Homebox was very disappointing. The staff at Dubai Silicon Oasis are unprofessional and not transparent, especially FA. I bought a sofa online in assistance with the same sales person while i bought the whole bedroom set from the Silicon Oasis Mall branch, and no one informed me about the return or exchange policy. The delivery, which was supposed to take one week, took two weeks instead. When the sofa finally arrived, it was too small, and when I asked for an exchange in the same date even unwraped the Sofa they rejected after so many trial to exchange, there was no proper support or clarity from their side to reject the item. I will never buy from them. Just pay attention

Worst experience from homebox
Have purchased dinning table worth 2000dhm with six chairs
Chairs are not at all good
Previously we use to sit down and have meals and now few months back started eating meals on dinning table and one by one chairs started getting lose n thn breaking
Taken mattresses worth 2400dhm same issue
N whn complaining no1 is thr to help

حسبي الله عليهم. ايون ويركبون ويخلون المنتج وما يكلمون. ويهربون ولا يرجعون يصلحون. حسبي الله عليهم ونعم الوكيل كل فلس حرام في ذمتهم

The worst shop with the worst service. No customer service at all — you call and no one answers. Their products are terrible, and all they care about is taking people’s money. God will deal with them. I don’t recommend buying from them.

Homebox has the worst return and refund policy. 🚫🚫🚫They're the one made mistake with the damage item. But they dont have replacement item. You need just to return it but if you payed cash, your money stucked in shukran pay. If you decided not to buy again you as costumer is doomed. ❌️❌️❌️Because if you wanna spend that money, again you need to pay extra for shipping and you dont have debit/credit, you have to pay COD again. Which you'll pay doubled in total.

Placed an order for a sofa on 02/08 and the delivery date was scheduled for 11/08. On the delivery date, received a call from them saying they canceling the order because there's no stock of the sofa - however they advertised it on their website and took payment.

We are super annoyed. We paid for urgent delivery. And they did not come. We said it is urgent and then they came late at night and were not allowed to drop off the furniture in the residence because it was late. Annoying!!!

I have purchased a recliner which started making noise within 2 months and broke after 6 months of use. 2 years of warranty against manufacturing defect which is a lie. They just come to check the product and blame it on customers for mishandling and misusing. I didn’t know reclining on it means mis using the product . Pathetic customer service