Homedirect365 Reviews 

Ok so I waited for a stool for about 6 weeks, however when it arrived it was stunning. Exactly what I wanted and it looks fantastic in my bathroom. Delivery date did change a couple of times but to be fair, I was kept informed by email. When it arrived it was packaged so well. I was apprehensive after I’d placed my order and read negative reviews but I’m delighted it was worth the wait.

"In stock"item Round Table - delivery quoted as 10 working days which is actually 14 days .......when told there would be instant refund requirement if it didnt arrive on 14th day then company delivery changed to 2 days which did happen! Product was as illustrated - metalwork was well made but wooden part was actually MDF with a thin veneer glued on top which was not clear from description

Got to be the worst products ever. paid £1600
bought a table and 8 chairs, when delivered they where wrapped in black cling film 1st warning someone else had them before me! when opened, The wadding on the chairs was visible, material was cut incorrectly and badly assembled staples not covered basically looked like my grandson made them and he's 6 wish i could put the pictures up for you all to see! i would not recommend anyone to this company. I will never use these again VERY POOR QUALITY

Waited six months for 3 dining chairs then the 4 one was not in stick and they wanted more money .Never got my coat stand i had to take a case out with paypal to get me refund . They are crooks

They got my money for two months with no update
Called them,very rude approach
Order cancelled
Waiting for full refund
Avoid at any costs

Might as well say they stock anything and everything because they take your money and make you wait months until they can source it. Wish they were more like Dusk who have total transparency and put 'Reserve your item' if it isn't in stock. It's been months since I placed my order (and yes...still waiting since August!)

DO NOT ORDER FROM THIS COMPANY!!

I placed an order on 17/10/2024 and it’s now the 26/11/2024 and I still haven’t received my order!!

Item is apparently out of stock, according to their super unhelpful staff I should have phoned prior to ordering to make sure my item was in stock, why would I do this when it’s available to order on their website?

I am contacting them weekly to find out where my order is and each week I get a later delivery date but yet to see any delivery !! I am not getting anywhere!

Save yourself the hassle and order elsewhere.

I ordered an item from this company and they promised delivery in a couple of weeks, i had still not received it by a month later, and so cancelled as got it elsewhere cheaper and quicker, I am still waiting for my refund, this is an awful company, they are useless and lie, do yourself a favour and do not buy anything from them!! I would give them no stars but can't!!!

My order was not delivered. I was told this was a FedEx mistake and that it was delivered elsewhere with no reciept. I have now rung 4 times to arrange a refund and it has become clear that this is a scam. I get the same answer each time - that the person delainf with it is not around and will ring me back. Needless to say I have never had a call back. Now having read the review I realise this is essentially the modus operandi. AVOID

Avoid this company! Been waiting 3 months for my order! Shockingly bad! Do not waste your money. There are far better companies out there that actually deliver the goods you order!

After calling prior to ordering and reading the website I knew that it would take some time for my desk to arrive (very friendly over the phone).

A month later on the day of delivery I got a call in the late aternoon informing me that it would not be arriving due to vehicle issues (annoying as I had booked the day off of work but understandable), and redelivery was scheduled for the following week.
On the redelivery it arrived prompty in the morning and the product is FABULOUS. I could not be happier and is exactly what I ordered.

Aside from the delivery issues, the customer service team were friendly, informative and helpful; the product I ordered (mango wood desk with draws) has exceeded my expectations in quality for the price.

I recently ordered a wardrobe from homedirect365 that cost a significant £714. The delivery was scheduled for a specific date and time. However, when the delivery day arrived, I was shocked to find that the wardrobe had not been delivered.
Upon further investigation, I discovered that the delivery driver had simply left without attempting to contact me. Neither my doorbell nor my phone was rung, leaving me unaware of their arrival. This negligence on the part of the delivery driver is completely unacceptable.
To make matters worse, the company is now demanding that I pay for a redelivery, which is completely out of order. I should not be penalized for the delivery driver's error.
I strongly advise anyone considering using homedirect365 to think twice. Their customer service is appalling, and their delivery process is unreliable.

The anger i have for this THIEVING LOW LIFE Company..
I ordered a clock on the 20/04/24 and did not recieve anything. 2 Months down the line and still Nothing.. I Emailed these people and cancelled the order because i was fed up of waiting for an item that was never going to arrive. They sent me an Email on the 4/6/24
This Was They're Reply

Hi ******

Thank you for your email,

I can confirm we have processed your refund as requested

Please allow up to 10 working days for any refunds to show back into your account

Kind regards
*********
I have since contacted them as no refund had been issued...
This was they're next reply..
Hi *****

Thank you for your email,

We do advise to allow up to 10 working days for any refunds to show back into your account.

This would make the last working day for it to show as Friday this week.

Please be assured it will be showing with you very soon

Kind regards
L****
Yesterday 23/04/24 Email..

Hi *****

Thank you for your email,

Please accept our most sincere apologies regarding the delay in completing your refund.

I can see the amount has left our account and should be showing with you very soon.

Again our apologies for any inconvenience caused

Kind regards
L*****
STILL NO REFUND showing. I contacted my bank and they have informed me that no such transaction has taken place.. They have NOT issued any refund..
DO NOT ORDER FROM THESE PEOPLE.. THEY ARE SCAMMERS.........

I wish, I could have read this page before I had placed my order! I have received the delivery of my online order no. 343764 (WEB343764). Unfortunately, most of bed parts finishing standard is below par and also side rail, cleats, cut slats and footboards contains stains, mould and fungus. The overall quality is very poor. I have send them email with all the pictures. Let see how they respond but I don’t have very about their service after reading all this reviews. I will update here their responses once I receive them.

I ordered a console table. This was not in stock but received good communication that it would be available in a few weeks. That was fine and once in stock it was dispatched promptly with details of delivery. It came as expected, very happy with the item and with the service.

Ordered a clock beginning of January. They took payment then I heard nothing for 2 weeks. Contacted them told out of stock due end March. Heard nothing regarding a delivery so emailed again hold due in in July. Not sure if i will ever get my clock. Avoid this company. Should not be able to take payment until they have the item to deliver

I am writing this review with a heavy heart. I believe that poor reviews should only be posted if you've given a company chance to respond appropriately and privately to your issues. Sadly, I've done that (repeatedly) and that hasn't resulted in a satisfactory outcome. So sadly, here is my review:
Very poor-quality furniture. Repeated deliveries of defective/broken furniture. On the 3rd replacement delivery, key components had botched repairs and had been re-painted to disguise the repair. I've kept all of the photographs should the owners of the business wish to see them. Alarmingly and disgracefully, there were even signs of woodworm.
After the initial great response from sales staff in April 2023, and the only name I'm going to mention, is a gentleman called Geoff (thank you Geoff).
Following this, I experienced an astonishingly poor aftersales customer experience. Poorly trained staff with no commercial awareness, offering derisory amounts to keep the furniture rather than return. It would have been possible to arrive at a WIN:WIN outcome 3 times. I would have happily kept the furniture (apart from the pieces that had woodworm). Unfortunately, the aftersales staff were simply unable to grasp the commercial reality/consequences of the situation.
I had a faulty four poster bed delivered 3 times with many months wait in between. Each time I had to pay a third party for dismantling and then reassembly of the very heavy 4 poster bed. On the 3rd delivery of unusable furniture (6 months after the original order was placed), I lost confidence in the company's ability to supply me with a non-defective bed. I agreed to accept a full refund rather than risk a 4th replacement. Unbelievably I then had to endure many months of toing and froing before Homes Direct would give me the full refund I had been promised. This outcome could have been avoided had the staff been properly trained. I would like to see the owners of the company sit up and take notice of the reviews and understand systemically what is going so horribly wrong before you go out of business. You have some lovely furniture on your website but you're a nightmare to deal with. Happy to have a conversation offline, if that would help.

Appalling company, I ordered a portable clothes airer via Debenhams thinking they had good reputation. I was so wrong. Late delivery of item and completely unsuitable. Refund request ignored. Debenhams became involved and after 2 months of back and forth of trying to prove the issue (many photos later) I received a refund less postage costs. Requests for refund of this cost ignored. They also seem to be operating under the name of Groundlevel.

Avoid this company at all costs, I wish I checked their reviews before I purchased. The customer service is the lowest I have ever seen, they do not care about their customers. I ordered a bed from them, some part were damaged, I emailed them and it eventually went to their after care team named Sara, she is the worse customer service person I have ever dealt with, considering that I have a customer service background. She refused to discuss workable compromise, she want me to dismantle a four poster bed after I paid to assembly it in the first place, any replacement is not guaranteed that some parts will not be damaged, a never ending circles, other company I have dealt with in the past replaced the damaged parts or part refund so I can get it fix by tradesman, she is very monotone in her email and disrespectful. Please do not deal with this company as they do not care when there is issue with the product or care about customers poor reviews.
I would like for them to collect the bed after reading other’s reviews I’m concern they may delay my refund. I never want to engage with them again now I feel stuck between rock and hard place.
Do not order from them, learn from customers that took their time to write a review.
They have emailed me that I need to pay additional £30 for exchange of their damaged goods that is no fault of mine!!!. What a joke.

I placed an order for a Raphael Antique French Style Bed (HD) om May 29 and delivery waa dued June 13 nothing came.
I called and was then told it will be delivered July 10 as the ship is still on sea so I've asked for my money back was told it will be refunded in 14 days, I called today was told 10 days and it should be in my account today or tomorrow
So after all that my money hasn't return and I'm still without a bed, what a service?