Home Discount Reviews 

393
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the exceptionally fast shipping, stating that orders often arrive promptly within just a couple of days. Buyers also mention that the flat-pack furniture is simple to put together and looks great once fully assembled in their homes. Some reviewers were not happy with missing, incorrect, or damaged parts discovered upon opening their delivery packages. Conversely, a small portion of people felt deeply frustrated by unhelpful customer service responses and prolonged delays with external couriers. A few other consumers also noted that tracking details were completely unclear and successfully obtaining a refund proved remarkably difficult.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction. While... See more

Order

Customers had ambiguous experiences with order processes across various retail platforms. Many reviewers... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products. While many... See more

Customer service

Clients share negative opinions on customer service due to widespread communication issues and unhelpful... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered 2 radiator covers from B&Q marketplace which came from Home discount. They were meant to arrive withing 48 hours.. they took 10 days in total, they seemed to have got sent to the wrong place.... See more

Rated 4 out of 5 stars

Chest of drawers arrived on due date and is good quality. Very happy with the purchase. Would be 5 stars apart from the tracking app which didn't operate properly. Keep it up, you have a good busine... See more

Rated 4 out of 5 stars

The large, white Chelsea Radiator Cover was well described and well priced at £40 and delivered very quickly. Would have been better if the top was one piece instead of 2.

Rated 1 out of 5 stars

Ordered a bed side table from the range, never came and never got an explanation to why. Instead they took a week to figure out that they had misplaced it and are just going to refund me the money but... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Office Furniture Store

Information provided by various external sources

We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.


Contact info

2.9

Average

TrustScore 3 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(393)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value and quality!!

The quality of the products are excellent. I did need to engage with Customer Services and found them helpful and efficient.
I have already purchased more furniture for my new home.

January 3, 2024
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Rated 5 out of 5 stars

Great service

Express Delivery wasn’t as scheduled but it was Christmas and only one day later with an express refund . All brilliant finally -thankyou .

December 21, 2023
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Rated 1 out of 5 stars

Delivered through Evri

Delivered through Evri. They attempted to deliver once, while I was home, said it was e times, and now the company have not issued my refund!!!!! And took 2 days to get back to me!!!!

December 3, 2023
Rated 5 out of 5 stars

I was attracted to Home Discount…

I was attracted to Home Discount because of the prices and the look of the furniture.
Ordered some units and when they arrived was not disappointed.
The delivery was good and quick. Courier gave updates of date and time of delivery.
They arrive flat packed but this proved to be no problem. Good instructions.
It is advised to fix units to a wall but found them stable enough not to do that.
As goods arrived undamaged and no missing parts
have not contacted Customer Services. So cannot
comment.
Given 5 Stars. The price is good They look good.
They are good enough for everyday use.
Yes I would recommend.

December 1, 2023
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Rated 5 out of 5 stars

Arlington radiator cover

Second time ordering. Delivery was very fast and is packaged very well to ensure the product is received not damaged.
Lovely radiator cover that’s easy to assemble and looks stunning 😍

November 19, 2023
Rated 1 out of 5 stars

damaged goods, and refuse to collect

purchased 2 book cases-one was short of fixings, the other had damaged panels. It took 10 days to arrange a collection-which I took a day off for-only to be told the courier couldn't collect. Courier told the supplier that I wasn't in-which is a lie. I now have 2 incomplete/damaged book cases I have to recycle/scrap at my own cost. Terrible,shoddy products and awful customer service

November 20, 2023
Unprompted review
Rated 1 out of 5 stars

It's a scam!

Paid extra for express delivery which didn't happen. The item hasn't been dispatched yet, two days after the 'express delivery' date. They are blaming the Royal Mail strike (mid Nov 23) but are still ( as of 19 Nov 23) advertising delivery for Wednesday 22 Nov, so the must foresee the strike being over by then.
SHOP SOMEWHERE ELSE!

November 19, 2023
Unprompted review
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Rated 1 out of 5 stars

Unfortunately Evri is the delivery…

Unfortunately Evri is the delivery Company and we have not received it. It appears to be with Evri and they have lost it so we have now waited 10 days for delivery. We expect a replacement to be sent but so far no one appears to be taking responsibility.

November 8, 2023
Rated 5 out of 5 stars

Excellent value Excellent service

Was going to buy my 3 piece bedroom furniture set from B&Q and seen you can buy directly from seller, it ended up £40 pounds less. Was delivered for free within 48 hours all pieces all screws and fantastic quality for price

November 1, 2023
Rated 1 out of 5 stars

Not safe to buy

When buying from them don't expect any help if things goes wrong, I bought a single bed, the delivery driver dropped my parcel in front of my building's main door by the street. Part of my parcel was lost/stolen I don't know. I never got my bed, I never got my money back or even a replacement.

October 1, 2023
Unprompted review
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Rated 5 out of 5 stars

I cannot praise this company highly…

I cannot praise this company highly enough . Not only are their prices very reasonable , their products are good quality and their customer service is exceptional.
I ordered a bed frame which was delivered when specified . However , there were a few parts missing . One phone call to the company and this was rectified , the parts arrived within 2 days . They were so helpful and efficient. I would definitely recommend this company .

October 12, 2023
Unprompted review

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