Excellent service. Huge choice of products in the shop. Sales assistant was very helpful in choosing the right mattress. We were kept informed on the progress of the order and delivery. 24 hrs befo... See more
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Review summary
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Ordered one of Homeplus Furniture coffee tables. Updated every step of the way from order to delivery. Beautiful item delivered with care, as arranged by very friendly and helpful delivery team. Could... See more
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Just built a Marlborough gas lift storage bed from Homeplus furniture. Fantastic quality and over the moon with it. I needed some help with a few things so I rang customer services in Sheerness. I spo... See more
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Couldn't believe the quality of the Gloucester Railings Small Console Table, so decided to purchase Gloucester Railings TV Corner Unit. Unsure if it would fit, Vicky in Customer Service drew diagram w... See more
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Company details
Written by the company
HomePlus Furniture is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across the UK. Specialising in timeless and classic furniture, sofas, homeware and soft furnishing. Based in Kent, The Garden of England.
Written by the company
- Family
- At HomePlus Furniture we have family at the heart of everything we do, working exclusively with family based suppliers we have been supplying homes in Kent and surrounding areas with the highest quality Oak and hardwood furniture at competitive prices for the past 30 years.
- Quality
- Our carefully selected ranges offer the best in quality and style. No piece of our handcrafted wooden furniture is the same, varying in shades, pattern and knotholes – it’s the small things that count. At HomePlus Furniture we work hard sourcing only the highest quality products from around the world straight into your household.
- Unbeatable Value
- We're able to offer unbelievable value on all our products, with up to 80% off the high street price!
- Customer Service
- We take great pride in delivering the highest quality service to all our customers throughout their experience with us.
Contact info
46 County Square, TN231YE, Ashford, United Kingdom
- 01233 633928
- sales@homeplusfurniture.com
- www.homeplusfurniture.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Delivery well communicated and on time…
Delivery well communicated and on time - two charming young men brought my purchase in to the house and in to the room requested. Instructions were not clear which necessitated an email. This was answered swiftly and clearly explained so thank you. I’m a very happy customer!
April 17, 2026
Reply from HomePlus Furniture
Hello Mrs Kay, thank you so much for taking the time to leave your review. We’re really pleased to hear that your delivery went smoothly and on time, and that our delivery team were able to assist you in getting everything placed where you wanted it. It’s also great to know that our customer service team were able to respond quickly and clearly to help with the instructions.
We really appreciate your kind words and your support, and we’re pleased to hear you’re a happy customer. Best regards HomePlus Furniture
5 Star Service
5 Star Service From ordering to delivery into the house by two very helpful & polite driver's, on a Saturday afternoon! I will definitely be ordering from this company again
April 3, 2026
Reply from HomePlus Furniture
Hello, Thank you so much for your 5-star review.
We’re pleased to hear you were happy with the service from ordering right through to delivery, and that our drivers were helpful and polite. We’ll make sure your kind feedback is passed on to them. We really appreciate your support and look forward to welcoming you back again in the future. Best regards HomePlus Furniture
Superb desk, pity about the delivery
The desk is superb.Just what we wanted. Delivery, however, was harassing. Homepluis did not tell us what was in the delivery package; unpacking and assembly would have been £40 extra. Delivery company first gave us unexpectedly a time the next working day; once modified, we managed two days later. Only digital communication proved possible. Three items delivered, of which one was intended for Slough, so we had to call back delivery vehicle to give us correct parcel instead.
April 9, 2026
Reply from HomePlus Furniture
Hello Timothy, thank you for your feedback.
It is wonderful to hear you are please with the desk itself.
We’re sorry, however, that the delivery experience didn’t meet expectations. Our third-party courier aims to keep customers updated throughout the process to ensure as smooth a delivery as possible, but we appreciate that the initial next working day slot and limited communication options were not convenient in your case.
For clarity, full details of our delivery options, including room of choice as standard as well as optional unpacking and assembly services for an additional fee, are available on our website. We understand this might not always be front of mind on the day, so we’re always looking at ways to make this clearer and easier to spot along the way.
We also sincerely apologise for the parcel mix-up you experienced. That’s certainly not the level of service we aim to provide, and we appreciate you taking the time to resolve it with the driver.
Your feedback is incredibly valuable and will be shared with both our team and the delivery partner to help improve the overall experience going forward.
Should you require any further assistance please do not hesitate to get in touch.
Thanks,
HomePlus Furniture
This range is great
This range is great. I now have 4 pieces. Just what I wanted, french style shabby chic and at really good prices. The service is outstanding as is the drlivery provider.
April 15, 2026
Reply from HomePlus Furniture
Hello Marilyn, thank you so much for your lovely review! We’re pleased to hear that you’re enjoying the range and that it’s exactly the style you were looking for. It’s great to know you’re happy with both our service and the delivery experience as well, that means a lot to us.
We really appreciate your support and hope you continue to enjoy your furniture for many years to come! Best regards HomePlus Furniture
Great product and excellent customer…
Great product and excellent customer service, they kept me informed throughout, from the time I placed my order through to delivery. Always courteous and friendly.
April 14, 2026
Reply from HomePlus Furniture
Hello Julianne, thank you for your kind feedback. We’re really pleased to hear you were happy with the product and that you felt kept informed throughout your order right through to delivery. It’s great to know you found our team courteous and friendly. We truly appreciate your support and hope to see you again soon. Best regards HomePlus Furniture
Great experience
Great experience, I had an issue on the checkout that crashed, contacted customer service whom confirmed it had not taken payment and to resubmit.
They had Clear Comms, friendly, professional and reassured me about the payment. Item was in stock, Delivered with in a few days.
The item was great quality, reasonably priced and service was superb.
I Would definitely use this company again and already looking for other items based on my first experience using them.
I'll be leaving a google review for these as well as I have 4million views on my Google account, rather than Just Trustpilot too.
April 14, 2026
Reply from HomePlus Furniture
Hello Charles, thank you for taking the time to share your experience. We’re glad our team was able to quickly resolve the checkout issue and reassure you regarding payment. It’s great to hear you were happy with the product quality, pricing, and delivery speed. We really appreciate your recommendation and look forward to welcoming you back again soon. Best regards HomePlus Furniture
Very easy to order and pay with…
Very easy to order and pay with excellent communication
April 1, 2026
Reply from HomePlus Furniture
Hello, thank you for your kind feedback. We’re really pleased to hear that you found the ordering and payment process easy and that communication was excellent throughout. We appreciate you taking the time to share your experience and look forward to serving you again in the future. Best regards HomePlus Furniture
Fantastic delivery guys assembled my…
Fantastic delivery guys assembled my settee with no problems very polite great service guys (old school manners)
Also in the shop at Ashford Kent the sales lady Rachel was so helpful reel pleasant change now a days
Thanks home plus great all round service
April 16, 2026
Unprompted review
Reply from HomePlus Furniture
Hello Mr and Mrs Welsh, thank you so much for taking the time to leave your review. We’re really pleased to hear that the delivery team were polite, helpful, and carried out the assembly with no issues. It’s also lovely to hear your kind comments about Rachel in our Ashford store, we’ll be sure to pass your feedback on to her and the team. We really appreciate your support and hope you enjoy your new furniture for many years to come! Best regards HomePlus Furniture
Great customer service as always
Great customer service as always. Good quality furniture at very competitive prices.
April 10, 2026
Reply from HomePlus Furniture
Hello Samantha, thank you so much for taking the time to leave your review. We’re really pleased to hear that you’re happy with our customer service and that you’re pleased with the quality and pricing of your furniture. Your kind words are greatly appreciated.
We really appreciate your continued support. Bet regards HomePlus Furniture
Fast efficient friendly service and…
Fast efficient friendly service and excellent quality furniture. Highly recommend.
April 10, 2026
Reply from HomePlus Furniture
Hello Mrs Wilson, Thank you so much for taking the time to leave your review. We’re really pleased to hear that you’re happy with the service and quality of your furniture, and it’s great to know you found everything fast, efficient, and friendly. Your recommendation is very much appreciated.
We look forward to serving you again in the future. Best regards HomePlus Furniture
Reply from HomePlus Furniture
Hello, thank you so much for taking the time to leave your review.
We’re really pleased to hear that you’re happy with your product and that everything arrived quickly and as expected. It’s great to know you’re satisfied with the price, delivery, and overall service. We hope you enjoy your new furniture for many years to come. Best regards HomePlus Furniture
Reply from HomePlus Furniture
Hello Janet, thank you for your feedback. We’re really pleased to hear your questions were answered and that your order arrived as scheduled. It’s great to know you’re happy with the product, and we really appreciate you taking the time to leave a review. Best regards HomePlus Furniture
We ordered some furniture which we are…
We ordered some furniture which we are very pleased with especially as the quality was good.
Unfortunately, the front of the wardrobe was slightly damaged. We spoke to Debbie on Sunday about it and by Wednesday we had a replacement delivered.
We can not fault the service in the store whatsoever.
Many thanks for your prompt service.
From,
Graham George.
April 15, 2026
Unprompted review
Reply from HomePlus Furniture
Hello Graham, thank you for your lovely feedback. We’re really pleased to hear you’re happy with the quality of your furniture overall, and we’re sorry again for the issue with the wardrobe front.
It’s great to know Debbie was able to assist you and that the replacement was delivered so quickly. We really appreciate you taking the time to share your experience, and we’re glad you were happy with the service you received. Best regards HomePlus Furniture
had such a lovely experience shopping…
had such a lovely experience shopping here with my daughter. From the moment we walked in, the staff were warm, welcoming, and genuinely helpful. They took the time to help us choose the right furniture and home décor pieces without any pressure, which made the whole experience feel relaxed and enjoyable.
The quality of the items is beautiful, and the prices are very reasonable for what you get. You can tell they really care about their customers and take pride in what they offer. They were especially kind and patient with my daughter, which meant a lot to me.
We left feeling happy, confident in our purchases, and excited to style our home. I’ll definitely be coming back and would highly recommend this shop to anyone looking for stylish, affordable furniture and décor with outstanding customer service.
Mrs Mamie McCann
April 8, 2026
Unprompted review
Reply from HomePlus Furniture
Hello Mamie, thank you so much for your kind words and for taking the time to share your experience. We’re so happy to hear that you and your daughter enjoyed your visit with us.
Creating a warm, welcoming, and pressure-free environment is very important to our team, so it’s great to know that this came across during your time in store. We’re especially pleased to hear that our staff made both you and your daughter feel comfortable and supported while choosing pieces for your home.
Your feedback on our quality and pricing truly means a lot to us, and we’re so glad you left feeling happy and excited about your purchases. We look forward to welcoming you back again soon! Best regards HomePlus Furniture
Reply from HomePlus Furniture
Hello Julie, thank you for your kind review. We’re so happy to hear that you found our team helpful and that you’re pleased with your product. It’s great to know you had a positive experience with us.
We really appreciate your recommendation and hope to welcome you back again soon. Best regards HomePlus Furniture
I had several questions for HomePlus…
I had several questions for HomePlus about the product and about delivery. They were all answered very promptly, courteously, informatively, and completely to my satisfaction. The dressing table and stool which I eventually bought were solidly constructed and look very good in place so, excellent quality and value. Delivery was very quick too, despite the intervening Easter weekend.
April 1, 2026
Reply from HomePlus Furniture
Hello Neil, thank you for your lovely review. We’re so pleased to hear that our team was able to answer all your questions clearly and promptly, and that you felt confident throughout your purchase. It’s great to know you’re happy with the quality and look of your dressing table and stool. We really appreciate you sharing your experience and hope to welcome you back again soon. Best regards HomePlus Furniture
Everything was perfect from visiting…
Everything was perfect from visiting the shop to the delivery thank you
April 6, 2026
Reply from HomePlus Furniture
Hello Mr Mortley, thank you for your kind comments.
We’re really pleased to hear that everything was perfect from your visit in store through to delivery. Providing a smooth experience from start to finish is exactly what we aim for.
We did notice that your review is currently showing as 1 star. If you had a great experience with us, we would be very grateful if you would consider updating the star rating to reflect your feedback.
Thank you again, and we hope to welcome you back again soon. Best regards HomePlus Furniture
Rude, unhelpful and aggressive.
Rude, untrained awful staff! First visit to the store today. I brought a horse sculpture and had no idea it was damaged. I returned it within 5 minutes of purchase. The lady was very rude, and condescending. She said there is a big sign out the front, that says clearance. Now forgive me clearance does not always mean damaged. Could be end of line clearance/discontinued. Now at no point did both women tell me i was purchasing a defective item. No where on the sale ticket that it said it was damaged. Being shouted at, humiliated in front of other customers. I expected better. You need to employ better staff that can deliver basic customer service! Waited 10 mins to initially be served. I can safely say I will not be entering into any shops you own again. If that's the service and attitudes of your staff member's! Absolutely appalling!
April 12, 2026
Unprompted review
Reply from HomePlus Furniture
Hello Jayne, thank you for your review.
We’re sorry to hear that you were unhappy with your experience in store.
However, we do not tolerate any abuse or shouting towards our staff under any circumstances. Our team should always feel safe and respected at work.
We understand that you purchased an item from our Clearance Outlet Store, which is clearly advertised throughout as offering ex-display items, ‘nearly perfect’ pieces, and end-of-line collections. While many items are in excellent condition, they may not always be in brand-new state, and this is reflected in the nature of the store.
It is disappointing to hear that you felt our team were “rude and condescending.” Our staff are something we take great pride in, and we consistently receive exceptional feedback regarding their service, professionalism, and character.
That said, we do appreciate you taking the time to share your feedback, and we will reflect on your comments internally.
Should you require any further assistance please do not hesitate to get in touch.
Thanks,
HomePlus Furniture
Winchcombe furniture range
Bought the winchcombe tall boy it’s exactly as pictured and great quality. Delivery to room of choice was prompt just awaiting the remainder of the range to come back into stock.
April 3, 2026
Reply from HomePlus Furniture
Hello Arlene, thank you for your lovely review. We’re so pleased to hear that you’re happy with your Winchcombe tall boy. It’s also great to know the delivery service to your room of choice went smoothly.
We appreciate your patience while the rest of the range comes back into stock and hope to complete your collection very soon. Best regards HomePlus Furniture
A definite 5 star
A definite 5 star. Not only was the product in stock, it arrived in excellent condition, on time, plus it was £300 cheaper than a competitors site. This will absolutely not be the only time I use this company. They also emailed with regular updates.
April 3, 2026
Reply from HomePlus Furniture
Hello Janis, thank you for your 5-star review! We’re so pleased to hear that you were happy with the value and quality, as well as the delivery service. It’s also great to know our communication kept you well informed throughout.
We truly appreciate your support and look forward to serving you again in the future. Best regards HomePlus Furniture
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