Homesealed Reviews 

650
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers frequently praise the installation teams for being exceptionally friendly and professional, stating that they work efficiently and always leave homes completely clean and spotless after finishing the job. Consumers also appreciate the excellent quality of the products, mentioning that the new windows and doors successfully improve heat retention and modernise the property. However, some customers also experienced occasional issues regarding poor communication from the office, unexpected organization errors, or minor installation delays. A few reviewers additionally mentioned concerns about pushy sales tactics or specific maintenance problems requiring subsequent follow-up visits and repairs.

What people talk about most

Service

Clients share positive opinions on service, noting that installation teams are professional, friendly, and... See more

Staff

Customers had positive experiences with staff, frequently highlighting that installers and fitters were... See more

Product

Reviewers highlight ambiguous aspects of product satisfaction, as many consumers praise the great windows and... See more

Quality

Users describe positive interactions with quality, noting that the finished product is fantastic and the... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise helpful representatives... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Felt bit let down at beginning of consult correspondence wasn't great. Once I was assured everything went smoothly. The guys who fitted windows (Mark, Craig) were great. Experienced tidy friendly. Not... See more

Company replied

Rated 4 out of 5 stars

A great experience throughout from start to finish for our new windows. A good informative sales pitch and good workmanship carried out on the day of installation with no mess left behind. We were ale... See more

Company replied

Rated 4 out of 5 stars

From the start they were very informative and eager to get the job done quickly in whatever time suited myself and were very flexible with dates. The workers that came to fit the windows where great b... See more

Company replied

Rated 4 out of 5 stars

The salesperson that came to do the quote was a bit over the top. He ended up making himself look a bit of a conman. But just as well I looked past that. Because the new windows installed have been gr... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

At Home sealed Scotland we take installing quality products seriously, so much so all our doors and windows come with an extensive, easily transferable 10 year guarantee.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

650 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(650)

97 reviews in the last 12 months

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Rated 1 out of 5 stars

A type or gerilla marketing that I…

A type or gerilla marketing that I would never go for. Rang doorbell, someone was saying that they offer great prices due to some schemes that are available for even working people, not just low income households. Said that our neighbour also booked an appointment for assessment that day for 5:30. Out of interest I booked one for 5 when husband is at home. Took my number and five minutes later I received a call to confirm the booking for a free assessment.

Guy came at 5, started to talk talk talk talk, about buildings, schemes, us, etc. after over half an hour very fast talk, he finally got to the point to look at the external walls. More questions and talk talk talk. Then he explained a kind of flexible loan they offer with a one off admin fee of £399 as they need to do lots of admin to get the scheme offer approved.

He then called his 'boss', talk talk talk again and asked that person to give a quote. It was nearly 10k, a few hundred less. And just now, just fur us, just that moment they can reduce for £4860..... but we need to pay the £399 that evening. We said we want to consider as husband just started to work after a long break, then he banged the question: 'Do you have a credit car?' FFS! That was the moment when I decided no.

As soon as we said no, he even offered to put the £399 towards the instalments. Still said no, then called the so called 'boss' and talked talked talked again emphasising loudly that we do not want the offer blah blah and he does not thing there is point for the boss talking to us as we decided already. Then quickly ended and told us that the offer only stands that moment, if we change our minds even tomorrow we won't get the option to get the discount.

What a disgusting way of invading people's privacy and get data from them. I will ask them to delete all my data as per the GDPR. And no mate, there is no way that anybody in their right mind would just bring their credit card to a random person whom I did not even initiate the visit with. Well, whoever does that deserves what comes after. Tasteless...

May 28, 2025
Unprompted review
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Reply from Homesealed

Hi there thank you for bringing this to our attention, we as a company are very sorry for the experience you have had. We will fully investigate this matter and get back to you as soon as possible unfortunately we have checked with our customer care team and we don't have any complain registered, could you please contact us at your earliest convenience and allow us to investigate this for you. Please call us at 0800 088 6430

Many thanks,
Michael
Customer care team

Rated 5 out of 5 stars

After much searching

After much searching, we chose Homesealed to install five new windows and a front door, and it was the right decision. They were friendly and professional from the first appointment to the completion of the work. The quality of their work was of the highest standard.

Later, we decided to have the house painted, so we called them. We were introduced to Roan, who is a true asset to the company. He guided us through the different processes and helped us secure a great deal from Robert that suited our needs.

On the scheduled day, James arrived to prepare for the work. He kept us informed and worked diligently throughout the process. Three days later, the job was tidy and finished, resulting in an excellent outcome.

It was a five-star job from start to finish, courtesy of a trusted and professional company. I will not hesitate to use them again when we need new fascia and guttering. Recommended for Quality and friendliness.

May 17, 2025
Unprompted review
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Reply from Homesealed

Hi Robert👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

Great workmanship

Danny @ Rocky fitted windows and doors for my parents in Earlston scottish borders. Great workmanship, clean and tidy. We would highly recommend this company. Eddie and Louise Lynch.

May 26, 2025
Unprompted review
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Reply from Homesealed

Hi Louise, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Homesealed

Owen Devlin was the salesman for Homesealed, very polite and professional. Excellent at his job.
And Danny and Rocky fitted my 4 windows and back door. Excellent job done and everything tidied when job complete. Couldn't recommend them enough :)

May 12, 2025
Unprompted review
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Reply from Homesealed

Hi Amanda👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

This company has been extremely helpful…

This company has been extremely helpful from start to finish, very clear from the point of sale right through to the fitting last Friday, fitters were very efficient and tidy.

May 9, 2025
Unprompted review
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Reply from Homesealed

Hi Carolyn, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team


Rated 5 out of 5 stars

Danny and Rocky fitted 8 windows for me…

Danny and Rocky fitted 8 windows for me over two days. They were polite and professional from start to finish. Done an amazing job of the windows and checked I was happy with everything before leaving. Highly recommend.

May 6, 2025
Unprompted review
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Reply from Homesealed

Hi Rubina👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! Absolutely amazing to hear you’re experiencing the difference in your home. If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

Quality and professional

Danny and Rocky fitted 3 windows for me today. Excellent job done by both of them. No time wasted. Job completed within 3 hours. Absolutely excellent. Very professional, pleasant and house was cleaned and tidy before leaving. Rocky explained how the locks on the windows worked. Very helpful. Had a good experience. Thank you .

May 8, 2025
Unprompted review
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Reply from Homesealed

Hi Jeanette, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team


Rated 5 out of 5 stars

Homesealed installed Windows and Doors

Homesealed installed a number of new PVC Windows and Doors for us. The work was carried out in a professional manner throughout with no damage to either the inside or outside needing repair.
A couple of scratches to the new window sills were replaced quickly, and a couple of adjustments to the Doors were completed at the same time.
We would not hesitate to use Homesealed again.
Douglas Fairbairn

March 4, 2025
Unprompted review
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Reply from Homesealed

Hi Douglas, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 1 out of 5 stars

The sales techniques are pushy and left us unsettled

We had a salesman over last night for a '45 minute free quote' it was an hour and a half and I had just walked in the door from work. The man was lovely at first but the sales technique turned very weird very quickly. The price went from £19k initially to 13 with us qualifying for the biggest discount from a long list of things to help with advertising etc. We have only just bought our house not even six months ago so said we would take a look around for prices as 13,000 is a lot of money. He said what if I could drop it to £10,000 which I'm still not sure where we could drop 3k. He then got a manager on the phone and it went down to £9.6k and he spoke to my husband. The manager did then sort of say oh well I can't convince you when we said definitely not right now and we wanted more quotes. The salesman we could tell turned completely from being very friendly and relating to us to clearly being very angry with us and left abruptly. Both of us have been left very unsettled and having spoken to friends and family they all think this is very strange and think we were right to avoid using the company.

April 30, 2025
Unprompted review
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Reply from Homesealed

Hi Hannah, thank you for bringing this to our attention. Our sales director is currently looking into this if you can give us a call on 0800 0886430. We are sorry for any inconvenience caused.
Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

First Class

First Class . Danny and Rocky are Superb at their jobs. Quick , Accurate work. Clean up afterwards. Windows and doors are great.

April 30, 2025
Unprompted review
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Reply from Homesealed

Hi Charles, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

5 Star Service, Quality and Security.

The Homesealed team from the office staff, sales team and the fitting and plaster workers that worked on my home upgrades went above and beyond. Everyone was extremely professional and polite while engaging in my needs and information requests surrounding my upgrades to the windows and doors and the financial options I had to make sure things were affordable for me in agreeing to the sale of the job and materials. Communication between the staff around the job and myself was consistent and easily acquired when required. Follow up work to make sure that the doors were adjusted correctly and touch up work the the outside plaster work was done swiftly and to a high standard with homeowner 'eyes on' requested before confirming completion of the work. Homesealed provide a 5 Star Customer and Quality service and I will be looking to secure further work from them in future to continue the upgrades upstairs with the houses remaining older windows. Additionally, doors provided are exactly what was wanted and are regularly complimented on by the neighborhood.

February 10, 2025
Unprompted review
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Reply from Homesealed

Hi Jambi👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! Absolutely amazing to hear you’re experiencing the difference in your home. If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

Danny and Rocky

Danny and Rocky fitted my 2 large windows today. They were amazing very professional,hard working, very pleasant to deal with and very helpful.
They left the place clean and tidy too. Two really nice guys.
The pervious day another team fitted 4 other windows and they were great too, very professional, hard working, very helpful and cleaned up after they were finished.
I have had a very good experience with company.

April 25, 2025
Unprompted review
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Reply from Homesealed

Hi Miss Craig, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Be proud of your workforce

Have just had 2 large windows replaced. Ross coukd not gave vwen more helpful or clear in his explanations. He took his time. Ross did not sell me windows - i bought windows from him. There is a difference. I did not, at any time feel under pressure. His sales skills are excellent. He is very respectful and understanding as well as being spot on as to his company and his product. Thank you Ross.

Craig and his team, who installed the windows, were such hard working guys. They never stooped working at all and did everything they could to help make tge experience a good one. Tgeir quality of work was secondcto none. They treated me and my property with respect and did a fabulous job. The Company should be proud they have such ambassadors with such skill.

April 18, 2025
Unprompted review
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Reply from Homesealed

Hi Eliza thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Had a hassle free experience. They carried out the work professionally and safely from start to finish. Can't recommend this company enough.

February 6, 2025
Unprompted review
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Reply from Homesealed

Hi Graeme thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

A very professional company from start…

A very professional company from start to finish. We got a full set of 9 new windows in our house. It really has made a significant difference to the appearance and efficiency of our house.

Would highly recommend this company.

March 15, 2025
Unprompted review
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Reply from Homesealed

Hi Nathan, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Recently got a full new set of windows

Recently got a full new set of windows. From start to finish the communcation from Homesealed has been seci ded to none.

Would highly recommend

March 5, 2025
Unprompted review
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Reply from Homesealed

Hi Robert, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Had this company out last week fitting…

Had this company out last week fitting front door tradesman were excellent cleaned up after them very efficient and made a good job and next month we will be ordering new back door
Would highly recommend this company.
Fiona Paterson

March 11, 2025
Unprompted review
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Reply from Homesealed

Hi Fiona, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Thank you for all your hard work

Thank you for all your hard work, windows look amazing. Can't hear any noise from the outside world.

December 3, 2024
Unprompted review
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Reply from Homesealed

Hi Sharon, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience, helped me from start to finish, can't thank them enough for all their help , would highly recommend

February 18, 2025
Unprompted review
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Reply from Homesealed

Hi Donna, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 2 out of 5 stars

Problem after problem

From 1.11.24 to 3rd installation day 10.1 25 there were more problems than acceptable. The end product and quality of the product is poor. Although the door has been adjusted twice we still have a draught from the seal.
I wish I had read reviews before having them doing my door. The high reviews are red flags as they certainly are not that good. I only asked this company to install my door after they did work for neighbours. The female sales person was over familiar and pushy. I wish I had cancelled the order however we went ahead, the company has been paid. I did get some money knocked off for the inconvenience but that's the only good thing.

January 10, 2025
Unprompted review
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Reply from Homesealed

Hi there, Thank you for taking the time to leave your review. Could your please call our customer care help line on 0800 088 6430 to allow us to investigate this fully.

Many Thanks
Michael
Customer Care Team

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