HomeSense Reviews 

I contacted the Solihull store manger as suggest by the homesense representative on this site. And told him that due to Covid I have not been well and limited to going out. Also i have had to be careful when outside. He told me that he cannot do anything. That the company had allow customers after reopening a month to return goods. However in all the confusion of which retailer where open or not open it was confusing to understand when and who was open.He told me to contact customer services and the phone just rings out. Homesense have been every insensitive to customers who have been trying to be careful through this time and it is a huge effort of their part to feel confident about going out.

Homesense in Yonkers, NY needs management. When it opened it was wonderful. It is now a mess filled with a hodgepodge of misplaced items. Once a great place to shop—now one big messy headache.

I was a first time customer and I will never order from here again, my order got cancelled but I never got a email to say why or that it had been cancelled, I only new because the money never come out. It would not have hurt to say that it had been cancelled like I have with other places i have ordered from.

One of the best shop. I really like spending time here. If you want to find genuine stuff this shop is the best.

I love the broughton store. Got a stunning gonk and door decoration for Christmas. Also a beautiful glass side table, some planters and other such items. Friendly staff, followed Covid protocol well

unbelievable! I was ready to pick up a glass desk for me. I saw it was broken on the bottom. a huge crack on the desk. employees must be careful of GLASS objects next time!!!!!

I was in Perth homesense with my friend and was disgusted by the treatment from the manageress jane rowantree she shouted at my friend snatched item from her and shook head absolutely terrible way to treat a customer embarrassed her in front of other customers 😠😠

DO NOT BUY FROM THIS STORE IT'S A COMPLETE SCAM!!! I keep getting the same canned response. They don't give you the up to date information on if and when you will receive what you order from them. Even they say they will send you the shipping information they never do. They have no problem taking your money but you never receive what you order from them.

Very happy to take your money but not so happy to honour their own refund policy, despite me pre calling the store to check the return would be ok. Don’t waste your time.

I was at Home Sense Pen Centre location a few days ago with my 3 year old son purchasing some items. We were being served by a man by the name of Christian. We got held up for a couple moments due to a price check. When my son became an impatient 3 year old, Christian started performing magic tricks!!! My son couldn't take his eyes off him. This was by far the best customer service I've experienced. It kept my son still and quiet for the time being and made me thankful for people like Christian.

Love homesense in general! Especially the Christmas decorations! However the autumnal/Halloween decorations have been very disappointing! There is nothing. E.g autumnal wreaths, pumpkins and candles! Such a shame...

I love homesense and shop weekly at Leeds but what I don’t like is when I now get to the til to pay I am being asked would I like to donate a pound to the princes trust ...if I wanted to donate I do not need to be asked ..I would go to the charity and donate. ..why are they asking when I am paying for goods! it’s uncomfortable and cheeky. I have nothing against charity and I give regularly but I don’t need the cashier asking me. I recommend instead that they put a collection tin at the til and that way people can chose to put cash in or not. Homesense please don’t bother with a lame response just be aware it’s pestering and very off putting

Ive experienced HORRIBLE customer service, from the LAWRENCE SQUARE LOCATION,AT ALLAN RD!
The "whole" location,does not seem to comprehend the meaning of " customer service "...
Both staff,and including current management, are both in serious need for re-trainibg, on how to interact with customers, who are the reason,they even have a job!!!
Everybody there always seems to be gloomy, and unhelpful,and lack customer service skills ,all of this location...
Staff,co ordinaters, current management, etc.
HIGHLY recommended to avoid this location,if you expect a pleasurable shopping experience!

We brought a mirror from Homesense in December 2019 and we kept noticing small amount of dust under the mirror kept appearing. When we researched more, we learned that this was word worm. On advice from Homesense, we disposed of the mirror but they are still refusing to give us our money back as we don't have a receipt. I want to make as many people aware as possible that this company is selling rotten products with wood rot that could infect your entire home and that they will not give you your money back. Avoid this shop at all costs.

I was shopping at Homesense in Orangeville.
There were people allowed to walk around the store without a mask on even though there is a bylaw that says a mask must be worm in all public places. Even worse , I was directed to go to a cashier who was working directly between two other cashiers without following the social distancing guidelines. I pointed out that they are supposed to use every other cash to leave space between customers. The client at the cash next to me was not wearing a mask.
All I got as a response was a shoulder shrug.
They are breaking the law and don't care about customers' safety.
Will not be shopping there anymore.

Raised a complaint and fed back to customer service by team about the awful customer service at Shirley Solihull Homesense and tkmax. I received a ten pounds voucher and a thank you for contacting us... No feed back re issues no we have taken issue son board or any acknowledgement of issues or we will fix improve or appologies. So I popped back to just check if anything had changed. I wasn't surprised to find logic and helpful polite staff were still void in the shops and was advised it was down to company policy?!. Whilst in home scence I picked up an item which was marked reduced orginal price £9.99 reduced to £10 I pointed out this wasn't actually a reduction. As they had increased the price. I was advised they increase prices before the have a sale . So yes original it was £9.99 then they had a reduction planned so the pice should have been increases then reduces to the higher price of ten pounds. But they hadn't bothered increasing the price prior to reducing it. It was still as original priced by their their management team and buyers who are apparently the only ones whom price items. So I pointed out they had increased the price of the items and asked if they though it was ethical or even legal to fase advertise a sale? But I was advised it is just company policy and they couldn't see any issues. So it looks like they everything in in hand.

Fantastic place to find hidden gems. The products are unique and brilliant for Candles and Homeware, its hard to visit without buying anything :)

Their loyalty scheme is great to, highly recommend signing up, its free & you can win some lovely prizes after purchases!

Also visited HomeSence store since the new social distancing measures have been put in place, and it was fantastic service, lots of staff around monitoring the situation and only allowing select people upstairs into the homeware hall & clear directions outside and in the store.

bit expensive but do some wicked candles and kitchen ware

I love Homesense Cheadle. I went today and was so disappointed. No stock . Not very inviting as nothing new to buy . Seems what they had on the shelves what was they closed the shop with in March. I will be back but some new fabulous stock needed.

At the Barrie, ON Georgian Mall store, the NICEST LADY helped me!! Her name was Arlene, or Annette? African american beautiful kind lady, went above & beyond with helping me fit a large piece in my car. Thank you!