HomeSense Reviews 

After visiting HOMESENSE, Castle Marina, Nottingham. I was left bewildered and disappointed after asking an assistant to check a price for a plant pot. Two identical items with two different prices. The first stating 14.99 the second 16.99. The assistant first asked if I wanted both the checked the prices visually and said they were both 16.99 each and it was a human error why 14.99 was placed on the item. She removed the sticker instantly. I asked as it has 14.99 on it could I have it for that price. She replied NO and again said it was either placed there by a customer, i am unsure if she was referring to myself.

I then asked for advice, if the pots could be used inside or outside. She refused to advise stating ‘staff could not offer advise in case it was wrong’ I looked closely at the pot and saw a label stating it could be used inside and outside.

I was extremely disappointed by the service I received today in store staff should be willing to cooperate with customers and not make comments which are open to misinterpretation. Furthermore, Sales Assistants should be able to advise about items they are selling. General good practice.

I am sure the price on an item is the price which should be charged whether the is is a human error. Consumer Standards.

Exceedingly bad customer service received from their Llanishen Cardiff store last week. Unable to understand a basic process (I.e. reading a receipt) sales teams called their deputy manager who spouted abuse at me. I think had another member of staff come over (Ffion) who showed a total lack of respect. They refused my return and Head Office gave me no support at all, despite being a loyal customer of theirs for 2 decades. I’ll happily take my custom elsewhere.

Witnessed an awful bashing of a customer yesterday from a manager in your Preston store. Poor family left their trolley full of things they wanted to buy in the place that an assistant told them to leave it, for the manager to lose her mind at them and then tell them to leave. Myself and many other witnesses were absolutely shocked at the unprofessionalism and awful tone used towards this family who had a small child with them. This was clearly backed by a racist, prejudice manager with too much power. I would seriously rethink who you have working in that position as that was absolutely awful to watch from the outside and after speaking with the family member who was asked to leave, it was apparent she was clearly distressed with a young child. Poor woman. Shame I didn’t get the name of the manager. This needs looking into. I can hand on my heart say that the man talking to the manager spoke calmly and then met the manager with the same tone as she was using towards them.

As a frequent shopper in both HomeSense and TK Maxx I am very disappointed by the customer service received in store at Llanishen Cardiff. Manager attitude was also disappointing.
This is not the first time I have been surprised by the lack of support in one of their stores and customer service training is obviously required.
I have informed customer services on two occasions that my Treasure card has not worked for months and although they acknowledged this, no attempt was made to rectify the problem. It has definitely made me think twice about shopping there as customer service should be paramount when so many shops are closing down and more people are choosing to shop online.

Meg was our assistant and I love her energy and customer service. It’s always lovely to meet sweet and helpful staff plus people in the Uk as an expat.
This is why I love Homesense every time I go there’s always sweet friendly and helpful staff and of course their home products are my go to to shop!

As a 30-year-old male, I experienced appalling discrimination at Home Sense Salisbury due to the manager's baseless and sexist assumptions. On my way to drop off my friend’s son after picking him up from his aunt’s house (my neighbor), I stopped at the store to pick up a few items before they closed. I asked the boy if he wanted to come inside with me while I shopped. I was surprised to be denied service because I was buying wine but understandably so at that given time.

To my shock, Marie the manager refused to sell me wine at any given time, including in the future, claiming I was 'suspicious' and insinuating I was buying it for the boy. Her exact words were, 'Not today, not tomorrow,' delivered with no apology, no professionalism, and an overtly rude tone. When I tried to explain the situation, she doubled down on her unfounded assumptions and only offered a hollow apology much later, which did nothing to undo the offense caused.

What makes this situation even worse is the blatant sexism in her behavior. She openly admitted she would have sold the wine to a woman in the same scenario—specifically a lady with a child on the next till - and I'm sure it would be fine if I were a woman with a teenage girl instead . Yet, as a man, I was subjected to judgment and treated unfairly. This is a clear violation of the Equality Act 2010, where sex is a protected characteristic under UK law.

I could understand if she initially felt unable to sell the wine due to the circumstances, but declaring that she would never sell it to me was not only unwarranted but deeply offensive. Her actions were not about enforcing policy but about acting on personal prejudice.

Home Sense must take accountability for this unprofessional and discriminatory behavior. Customers deserve to be treated with fairness and respect, regardless of their gender. I will not be returning to this store and will make others aware of this incident. Discrimination and bias have no place in any business.

Thought I would give Homesense Farnborough Gate / Blackwater Shopping Centre one more chance but, sad to say, nothing has changed.

Short summary:

Group of female staff blocked a whole aisle while having a non-work related chat

Another female staff member was texting on their mobile and ignored another customer

Dazzlingly bright lighting

Deafeningly loud music

Pieces of broken glass on the dirty shelves

Dirty baskets and trolleys

Rubbish and labels left on the floor

Severely damaged goods priced at only a fraction less than an undamaged item of the same type

Three items, exactly the same, all had different prices

Heavy items placed perilously on high shelves (luckily did not fall on me)

Was shouted at - "get out of my way!" by a young girl wheeling around some large black crates

Homesense, nothing has changed. A friend of mine (who contacted Customer Service about much of the same above) was told she would notice an improvement on her next visit.

She hasn't visited Homesense since. On this visit (which was my last) I saw no improvement.

Update to respond to Harmony at HomeSense Customer Service

Thank you for the reply, however:

a) contacting by phone is no use - I tried calling the stated number four times over two days, all within office hours, all different times. All I got was a pre-recorded message stating "Our lines are now closed. Please call back Mon-Fri 0900-1700"

So no-one in a company the size of yours is available to answer a telephone call.

b) The friend I refer to above already contacted you by email, about much of what I have written above. Exactly the same address you have stated. The only response my friend has had is a ping-back "we have received your email". My friend sent two follow-up emails, a month apart.

Homesense have not responded after 3 months.

Will I have the same lack of response if I were to contact you today? More than likely.

To conclude: my friend gives feedback to you, all she has received from you is a ping-back email. She tried to phone you. The phone was not answered. She emailed you and sent two follow-ups. No response from you.

I found the same issues as her on my visit and posted the review above. Harmony, you have asked me to do exactly the same as my friend has already done, several months ago.

It is probably now time to take this away from business - customer contact and seek legal advice.

HomeSense Staples Corner refused to wrap up my fragile ceramic plant pots saying it was against their POLICY, saying they didn’t have enough packaging. What store sells items that its customers cannot transport home safely? Especially a store that receives deliveries daily and is sitting on a mountain on wrapping materials! I was so taken aback, I asked to speak with the manager who laughed at my complaint and confirmed she couldn’t spare any brown paper. She lost a sale that day. I reported this to HomeSense corporate on Instagram who said they’d pass on my feedback to the same manager and took no further action! HomeSense — exercise some common sense and empathy. Your approach that day lost you a sale, your approach after the fact lost you a customer.

Update: looking at the response below, it’s clear HomeSense doesn’t even read these reviews or care to respond. If they had they would see that I already did contact customer service via Instagram and in fact, it was Harmony who responded to me!

After waiting to pay at a bank of empty tills with another customer at the Aylesbury branch, and after the cleaner had to alert ‘Lucy’ to the fact there weee customers waiting Lucy didn’t even see it fit to apologise for the wait. She really is quite rude and quite honestly could do with getting a job that’s isn’t customer facings as she seemed much happier filling the shelves than serving us. Shame as I like it here. Never even thanked me or said bye as I left. Astonishing given its 09.30am and the store was nearly empty. Must just be bad luck as the rest of the staff are nice.

We were looking for Christmas decorations and saw some chairs we wanted and a worker moved them to the front. We checked out, forgot about the chairs by the front doors and were not sure what to do. The manager saw us and ask if we still wanted the chairs-which we did. She was so helpful and nice. She suggested a charge that she helped me open.
We pick up the chairs today.
Thank you Saundra for your help.

My 11 year daughter purchased a room spray with cash. Ever since she’s used it the top doesn’t allow you to spray and it leaks. Store won’t exchange or refund without a receipt. I don’t know who keeps every single receipt for all purchases. Very disappointing and sad I wasn’t helped today. I didn’t expect a miracle with the Broughton store as staff are always rude and short in there. Customer service well below par, puts me off buying from there again. Company not deserving of my money. Stop selling faulty items !!!! Updated 4/11/24 Called you on the number below at 15.53pm spoke with your customer service regarding the complaint. He apologised on behalf of the store and resolved my complaint. If only the store got this outcome initially. I will adjust my rating accordingly once I’m in receipt of my outcome. Thank you

I am really a loyal customer to HomeSense I buy nearly everything from you with no issues. This time I recently moved houses and I bought too many furniture from your store in Altrincham. However 2 months later the legs from the accent chair bought started to bend and you can clearly see that there is something wrong with the quality of the chair. Please help

Sandy at the Northampton Branch just went above and beyond to wrap a sofa I purchased.
Amazing service and amazing products.
My favorite store.

Always find something for the house! Especially love their plant pots and seasonal items. Every shop I’ve been to has always been organised and clean and lovely staff

We walked through the front door to be met by an overwhelming stink of BO. Turns out it was the male African cleaner. Perhaps someone could give him some deodorant or a wash. We left.

I love browsing and purchasing items from Homesense. Today I purchased a cabinet from The Merry Hill branch. The item was too heavy for me to carry to the till. There was a lovely young man named Alex busy unpacking items ready to sell and I asked him if he could help me. He said no problem at all. He also carried it to my car. Very good customer service from Alex

In Homesense
1000 Main St Ste. A-2, West Vancouver, BC V7T 2Z3
Mahnoosh communicates with the married male colleagues of the store and damages their married life.

Why cant homesense do an online store.
Found a stunning boucle accent chair i want to buy to be told they can only hold till next morning.
Not everyone drives or has money to pay outright.
Disappointing experience.
Take a tip homesense
Go above and beyond for your customers.
Would of rated 5 star had it not been for this and not sure i will get this item in the next 3 weeks

Even an offer of deposit refused and very arrogant

Reviews seem to justify my review.
Use it to learn homesense and do BETTER

Found a floor lamp that I liked which I purchased at the Appleby location in Burlington. I tried to use the style tracker app to find a second lamp only to find out that the app only works on Mondays.

So I called the Burlington Mall location to find the mate to the first lamp. Was told there was one left but they couldn’t hold it. In the ten minutes that it took me to get to the second location to pick up said lamp, it had been sold. I then phoned the Trafalgar location who simply told me that they don’t do floor checks. I would have to drive to that location.

I did, there was no lamp. I ended up returning the one lamp to the Appleby location as I refused to continue wasting gas. I explained why I was returning it and the lovely woman, Sweta, who refunded my money, apologized profusely. She recommended that I double check with their store the following week as they get many of their shipments on Mondays.

As someone who has previous retail experience, I understand that stores as busy as Homesense can’t floor check small items, however, furniture checks should be fairly obvious. Secondly, I don’t think it’s unreasonable to ask for a 10-20 minute hold for a furniture item. Ended up driving between stores for 45km with no lamps in the end. If the store refuses to do store checks for furniture items, then at least make sure the app works in order for customers to check for themselves.

This is why more people are shopping online.

I went into the Homesense at Lakeside Retail Park Essex.
It was so nice to walk into a shop and have such polite and helpful staff that doesn't happen very often these days.
I was talking to a manager called Zoe really lovely lady so helpful and wasn't to busy to talk to customers it was very nice to see that.
I also got served by another lady called Lesley very polite as well.
I really can't fault the shop or staff at all.
All the staff in there are all very polite and friendly so Homesense keep up the good work there are not many shops around like you anymore that think about there customers good on you Homesense.