HomeSense Reviews 

Bought an expensive duvet 8 months ago for my 12 year old, and now all the filling is bunched up, it's not been washed so it is not anything I have done, and when I went to return with my bank statement, i was rudley dismissed by the store manager. The online customer service advised for me to go into the store with a bank statement, as who would keep the receipt unless you anticipate this to happen. I travelled 40 minutes to the store as per customer service suggestion. After the store visit i contacted the online customer service again and they then dismissed me also, even though it is a defected product. They make you feel so small and as if I am doing something wrong. So upsetting and degrading.

The woman working in the rug section was helpful, kind, hardworking, and friendly. She helped me find three rugs and even delivered them to my car. She was great and we love the rugs!

So rude and unprofessional store manager Sarah, not sure if it’s her real name, asked her three times before she told me her name,
HomeSense at 1865 Lakeshore Rd W, Mississauga, ON L5J 4P1

Bought a glass teapot. The person at the till didn’t even offer to wrap it for safer transportation, had to ask them to put it in something. When I got home and took it out of the poorly fitting bubble wrap, the corner of the glass was broken, making the teapot useless. Took it back to Homesense the same day, and they refused to refund despite the item being clearly faulty - the glass at the point of breakage was incredibly thin.

2 A.R.T. nightstands.
The price was a great sale. Sadly there were scratches and noticeable blemishes and an obvious attempt to cover-up it up. There were two tagged ‘sold’ in perfect condition.
The mgr would not reduce the price for the damaged nightstands.
Well lucky me ..the same nightstands came into stock again..delighted with the price & condition. Mgrs need to be informed that this not a consignment store and price accordingly for damages.

I bought a sunflower all wreath last Saturday and within two days the flowers began falling off. I put them back on but each day more and more flowers fell off. After 3 days I took it down and returned it to the Stony Brook store the Friday after I bought it, 6 days later. The manager said we can't take it back because it's been used and not cannot be sold. She also accused me of trying to glue the flowers which never occurred to me. After having to plead to return it she said she would do a one time courtesy of giving store credit. Their products are inferior and quite frankly junk! Save your money, shop Michael's or Amazon.

We bought a sofa from the store in Thurrock. Being a large item we could not take it on the day so asked the staff to keep the sofa until we booked a slot with Anyvan as recommended by Home Sense. I was told by the sales assistant that the sofa will be held in storage and wrapped up so it would not get damaged. Unfortunately when the sofa was delivered there was no cover to protect it and on top of that there is a cut on the underside of the sofa. Plus when I bought the goods the sales assistant was in such a hurry she could not wait to finish the sale and I found her not very polite. I doubt if I will ever shop there again. No customer service. Those days are gone!!

Went in to get some new cookware with my mum, only to then have eagle eyes glued to me and my mother and being given rude and invasive looks and treatment by the security guard in the shop.....doesn't make you want to shop there really

I used to shop here all the time but in the last couple of months, all the stuff I buy from there either breaks really easily or it’s just cheap quality! Also, take down the Halloween stuff! We are only in August! Ut has been up since July! For God’s sake! Get your priorities right!!

When i visited this store earlier today, I was appalled at the behaviour of the male security guard. I am a 16 year old girl and he followed me around the whole rime without good reason and it made me feel very uncomfortable. After I had paid for my items, he continued to stare intensely at me in a creepy manor before growling at me or making a very weird noise as i left. I felt completely violated and i will not be returning until this security man is dealt with !!

I felt very uncomfortable walking around the store because the security guard was following me, my sister and my mum around the whole time. And when we went to leave he growled at us and gave us dirty looks although we didn’t do anything wrong or steal anything.

Store number. 0613 tran number. 8043 oper. 8476
Just felt like a complete inconvenience to the staff at the till. There where 3 members of staff around till chatting to another customer. Looked like out of uniform staff member. The till lady called me over with her eyes. No other communication. No basic manners don't expect this kind of service for a store like this! Puts you off going back

Worst website ever - totally useless!
360 tour is worthless - not sure why they spent the $s since you can't find what you want nor an ability to get product info.

Bought a planter box, they only had one, but I needed 2. There is no online shopping to get a matching one. No store invertory, so I have to go to each store near-by to see if they have one - they don't.
BIG SHAME - we like many of the products

I had such a disappointing trip to the Rugby Homesense store at Elliot’s Field. My friend had recommended the store to me as it’s dog friendly. So I went along, I browsed downstairs then went up to the second floor to the kitchen section, to be met with a very brisk and abrupt member of staff who’s opening words were “you can’t bring dogs in here, there are lots of breakable expensive items, its guide dogs only, there’s a sign on the door”. The sign is the size of a postage stamp. There are plenty of more polite ways to express this and it helps not to look customers up and down like they have just stolen something. As far as the expensive, breakable items go, John Lewis seem to make it work for customers so I’m sure HomeSense could have a go. I have two, well behaved small Pomeranians with a combined weight of 4.5kgs, not two Great Danes. Thankfully, Sofology were much more welcoming so I spent my money in there instead.

Great selection - particularly worth a visit for garden decor and furniture

I was gift a Christmas candle as a present for Christmas, After I burnt this candle for an hour or so my eyes became very itchy to the point I couldn’t bear the itch or discomfort, the following day my eyes were in so much discomfort and pain I tried to get some treatment from the chemist, which they recommended some antihistamines and eye drops they worked for a few days then the itch came back,over the course of several months my eyes were pretty much the same having phoned the doctors and being prescribed antibiotics and oil based ointments and nothing else working having to wear make up to cover the state of my eyes,in the end i ended up with steroid cream for my eyes the doctor stated that I have dermatitis/eye ezcema it’s took me 5 months to get my eyes and the itch and dry skin more a less back to normal,I still go this day have the odd flare up from the scent of these over priced candles,getting in touch and emailing backwards and forwards to dw home they tried to offer me the price of the candle, It’s not the price of the candle it the point of what this candle has done to my eyes and how low I made me feel over the 5 months I suffered I’m absolutely disgusted in this company…
It’s just a shame I can’t post any pictures of the state my eyes over the time period!!

Paul Dacle at the homesense store in Taplow is a credit to the company. His customer service was exceptional. I have received by far the best customer service I have received recently. I never usually leave reviews, but I honestly felt the need to this time around as he went beyond expected and helped in every way possible. A very satisfied customer!

Popped into the Gloucester store today for Union Jack rug, throw, cushion covers and kitchenware (red and blue) all Union Jack colours related. Nothing at all. The store seemed to be lacking it’s usual stocked up range on all items. I asked a member of staff if any Union Jack related or Coronation related items would come in and she did not know. This was my 3rd visit in a month and the store items certainly are not as good as they used to be and it is expensive.

popped into the branch in cheltenham to see what it was like and ended up being helped by a lovely member of staff, Cara, who was very friendly and helpful, made sure we had everything we needed and took her time helping us out properly and talking through everything we needed and were looking at, making sure we felt looked after and made the right purchases. also had other staff helping us move things and load them into the car as they were large and heavy garden furniture, all super helpful and friendly :)

I wanted to buy about £100 worth of planters but was told by the only available member of staff that I would have to arrange delivery myself by phoning one of the 2 delivery companies they have an arrangement with.
I was under the impression that you could request delivery for a price and all would be sorted.
Very disappointed and Homesense lost a sale.