HomeSense Reviews 

We visited the Oshawa branch in Ontario, to buy some maple syrup to take home. We were served and assisted by an assistant named Rosemary ( I think that was her name), she was so helpful. The store was full of lovely items too big to bring home to UK.

Andrew Scott

Like a jumble sale. Horrible

This place never fails, always something new, always something different.

Appalling! I purchased a large leather footstool but after 5 months I noticed dust around the wooden legs, to my horror upon inspection the wooden legs had wood worm. I immediately removed the item from the house and called Homesense. I spoke to a team leader who asked for pictures and proof of purchase which I duly sent over. She agreed to refund. However, when I arrived at the Homesense Bedford branch the manager who was extremely frosty said go to the tills to get a refund but when I got to the tills the checkout lady (with an ear piece in) told me the manager was on her break (the one I had just spoken to) and that a gift card could be issued. I was not happy with this and insisted on a refund and after some arm wrestling and the checkout lady quoting false information I got my refund. Perhaps Homesense should require all their staff to have knowledge of the Consumer Rights Act 2015!
Do you really think I wanted a piece of furniture in my home with woodworm? Unfortunately, the offhand and unprofessional way I was dealt with was extremely
off-putting to something that was completely out of my control.

Amazing customer service from the team at Imperial Park (Bristol) with a special mention to Ann. Ann couldn’t have been more helpful with my searching and selection of rugs. A really enjoyable shopping experience, so thanks Ann and team.

Love this store always a great variety of items. Neverboring as the the choice always changes and that's half the joy of a visit. I purchased some murano glasses I tk maxx locally phoned homesense and they had some more for me to complete my set. They put them aside for me to make my journey there which was kind. They have a customer loyalty card which is good as well I have had lots of freebies and treats via the treasure card scheme. Just wish there was one a little closer to home.

I am appalled at the quality or lack of at Homesense .
Almost every item is damaged,chipped ,torn or marked in some way.
Priced ridiculously high regardless of damage.
End tables place on high shelves risking injury if you attempt to lift them off shelves.Wall paintings
Are just paint splatter.
I'm done with this place it is a sham!
BC Canada

I love the shop Home Sense. I can spend hours in there. Lovely and helpful staff especially Louise was great! Thank you for having a lovely shop in Milton Keynes Kingston

I tried to buy an Easter bowl today (Lakeside branch) which had a small chip and kindly asked at the till if I could get a small discount. The young girl said that would be fine but she’d just check with her manager. She came back and said I was not allowed to buy it? Asked to see the said manager who wouldn’t allow as she said it’s a bowl for food so not allowed to sell! I said I’d be prepared to pay full price as well for this item and could put a note on the receipt. Still said I couldn’t buy it. Rude and arrogant manager who just doesn’t have a clue.

Found a product on the shelf however it was broken. Asked a member of staff if there were any more. She was very kind but didn’t have any more. She advised buying the item and repairing it at home. Also to ask for a discount at the till as the item was clearly broken.

Cashier was dismissive a and rude - I was obviously an inconvenience. First refused to discount. Then when asked again, sucked her teeth and made a silly offer. I asked to speak to the manager (cashier offered this as an option). Manager basically needlessly misleading & then lied and was very passive/aggressive. Basically dishonest and rude.

Solihull sears retail park purchased a sofa oct 2020 and didn’t last 16months as it collapsed on one side and was making creaking noises so I returned this week and was given gift card for the amount even though online customer service stated if manufacturers fault it would be refund, exchange or gift card. I also paid £50 to have it returned . I wanted a refund as I do not want another sofa from homesense as although they look beautiful they are not great quality.
I went in again yesterday and used my gift card for large Calvin Klein rush ck952 rug that was £199 and red label reduced to £145. Bargain you would think 🤦🏻‍♀️. But NO I have seen it for sale with free delivery on Woven site for £110 !!! This is the standard price. WHAT HAS HAPPENED TO THIS GREAT STORE .. it was great one time . I WANT MY MONEY BACK FOR THE SOFA AND WANT TO RETURN THE RUG TOO !!!

Update
We are still waiting a response via Resolver regarding a complaint on 18.1.2022. Olivia from customer services has requested on Trust pilot that we contact TKMAX via email, when we have already made the complaint through Resolver complaints. As of today Resolver has contacted us to find out if the complaint has be resolved which is a resounding NO....

Homesense never disappointed me. Every time I needed anything, they always were my first choice. You can find anything there, literally. This place is like small piece of heaven. Endless kitchen supplies, living room accessories, PET SECTION! An easy 5 ⭐️ from me!

I purchased a heavy duty iron Casserole Dish from HomeSense in Chelmsford for a Dinner Party we were having. All went well until we took off the lid off the dish to find it was completely full of red rust. I took it back to Chelmsford Homesense and spoke to the Manager of the store who advised it was completely normal for this to occur. I asked him if he would wish to eat his dinner out of it but just got silence. He advised that he would not be refunding or exchanging as he didn't believe the product was faulty. I am totally miffed at his attitude. I very rarely complain and spend quite alot throughout the year with Homesense and TKMAXX. I am Very Disappointed having been an advocate of the Brand for a number of years. Really not happy.

I have bought all my home stuff in this store until today when after years coming with my dogs ( handbag size) I was thrown out saying they didn’t allow dogs in the store. First time I’m hearing this I’ve been coming with my pups all this time even staff and security have been taking pictures of them and sending to their kids. Must mention that one of the dogs was in the bag and other I was carrying.

What do you think a dog is going to do in your store? Eat a plant pot?? Your excuse as we sell food. You sell ocasional biscuit and for your information even restaurants allow dogs and they actually serve food.

Utter disappointment and not just for me. This store is often visited by pet owners I seen hundreds also because they have a pet section.

I’m going to take my business elsewhere now and never come back along with hundreds of dog owners. Maybe they just employed new people as the store staff were super grumpy and unhappy with life.

We are 21st century and LONDON. If anything more places should become dog friendly not oposite. HOME SENSE FAIL!!! ( bugsby way, Greenwich store)

Incrediably disappointed with HomeSense.

I purchased a glass topped dining table and arranged with a mover they recommended to get it home. The tabletop was scratched and chipped in over 20 spots when I received it. HomeSense admits it was damaged in their care.

I wanted either a substantial discount, in the 50% range, so that I could have the top replaced or to return it and have my delivery and return costs reimbursed.

The Homesense offer? A trivial15% off for a situation they created though their negligence and no offer of compensation for the substantial delivery and return costs I incurred.

Shop Homesense with caution.

Connor at the homesense store in birstall leeds is a credit to the company. His customer service was 11/10 was very helpful in my decision leading to purchase. Please praise him as company as he presented by far the best customer service I have recieved recently. I never usually have time to leave reviews, but I genuinely felt the need to this time around as he went beyond expected. Very happy customer :). Thanks Connor

Shocking customer service
We have frayed towels, obviously ones bought in the shop as they are on the shelves
We have a bank transaction to show that we bought the items, Lee in the store wasn’t interested. He said that the bank transactions could have been for anything!! I’m not a liar!!
We are slightly out of the 30 days as we have had covid after Xmas and I have NHS emails and texts to prove this.
I’ve never found staff as unhelpful and dismissive in my life.

Hi Olivia, the team on site said there was no point as you would say the same thing, as I will not be getting a credit note without a receipt!! It’s a very very poor policy when someone can show the purchase on their bank statement abs yes I bought other things on the day, so the price isn’t specifically related to the price of the towels, but on your purchasing system am sure you can see the date of the purchase and value and good purchase, which will tie up with my bank statement!!

Your staff in the stores need “ customer care” training course for me!’

Prefer to come here slightly over TK Maxx as it's more house bits than clothes (which I think I have enough of).

Pros:
- Great variety of brands and goods.
- Prices can be pretty fair - especially the red sale sticker items!
- Like that my local store has a good selection of food and skincare.
- The trolley basket things are convenient to wheel around.
- I sometimes forget I have the Treasure card, but it's good that I can input a receipt on at a later date. I've had some good little freebies from time to time.
- Love coming here to shop for Halloween stuff! There's usually a decent selection of quality goods. One of the best things I bought was a big skull blanket that we still use everyday.
- While both stores are next to each other, I prefer going into HomeSense. It seems to be cleaner and more well kept than TK.

Cons:
- As there's no real order to the stock, you'll need extra time if you want to forage. While I quite like the explore element, I can't deny that I can be in there for ages!
- Many of the items are the only one in the store, so once it's gone or broken that's it! Buy it or regret it type of thing.
- Some broken items are still around the main shelves instead of the sale corner, but maybe the staff just haven't found them yet?
- While the store is quite big, it is packed to the brim with goods. This can make it a squeeze to get past people (which is harder with those trolley baskets). It makes me wary in case I accidentally knock into someone or a shelf full of ornaments or something.
- The Halloween stuff isn't on sale long enough! They started selling a few months before the actual date last time and we bought a few goodies. However, the closer it got, the less Halloween stuff was there. And I mean like barely anything. Like there was some golden week to buy them and that's it. As with most shops, it gets overtaken by early Xmas stock. Boo!

Brought a bath Matt on Monday 10th January, washed as per instructions as was malting. The colours ran and ruined the matt. Took back to the store (10 miles from home). Has the proof of purchase via banking and shop checked on the system to confirm purchase. They told me I had to ring customer services, so sat in the car park talking to customers services and they began requesting pictures. Totally ridiculous as their staff in the shop could see the damage.
The manager was shocking and did not want to help, assistance my manager a lot better. Still walked away with no refund or not Matt. Do not shop here customers service are disgraceful. Awful.