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Home Telecom Reviews 

20,055
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,023 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredibly helpful and professional staff for making utility and broadband setups remarkably smooth and stress-free. People deeply appreciate how representatives patiently take the necessary time to explain various options clearly, ensuring all questions are answered without any feeling of being rushed. However, some customers also noted frustrating issues concerning poor communication regarding billing errors and prolonged periods without active internet service. A few reviewers additionally mentioned being repeatedly passed around between different agents or facing frustrating unresponsiveness when attempting to resolve various account problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting polite, friendly, and very helpful... See more

Service

Reviewers highlight positive aspects of service, noting that digital offerings match advertisements and... See more

User experience

People report positive experiences with user experience, highlighting quick, easy, and hassle-free setups.... See more

Customer communications

Clients share ambiguous opinions on contact methods and experiences. Some consumers found the online chat... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lady on the phone was very helpful. Panna took us through every step helping us along the way and answering any questions. We were struggling with our WiFi connection but she sorted it out within... See more

Company replied

Rated 5 out of 5 stars

Ben was wonderful! He made moving and switching all of my utilities super easy and offered me the best options for my circumstances. He was easy to work with, helpful and clear. His sense of humour de... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience with Diego, who helped me with both my broadband and electricity. He was friendly, professional and really easy to talk to. He took the time to understand what I n... See more

Company replied

Rated 5 out of 5 stars

Corey’s customer service was absolutely first class. It’s evident that he really cares about providing the best, most cost effective deal for customers and he was very pleasant and a a pleasure to spe... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider

About Home Telecom

Written by the company

Sky TV Offer

Written by the company

Flexible Sky TV offers exclusively through Home Telecom
Why not take advantage over over 300 satellite TV channels with HD for as little as £25 per month. Whether you're renting or buying, our 6-12 month contracts are perfect for you! With special promotions and offers now on, we've got something for everyone. Get in touch on 01403 216131 and be prepared to be amazed.

Flexible contracts guaranteed!

From 30 day rolling to 18 months, we've got the perfect contract for you

As the only provider who specialises in flexible contracts and moving home, our packages are tailor made to you. From superfast 80mbps fibre on 30 day contracts to Sky TV starting a 6 months, we won't disappoint.

Contact info

Promotion box for Home Telecom

Switch to us today!

Superfast WiFi & Unbeatable Reliability

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(20,055)

5,000 reviews in the last 12 months

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Rated 5 out of 5 stars
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amir - Goodlord

Amir was very friendly, he spoke clearly and helped with all my queries regarding electricity tariffs, funny also.

August 20, 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Excellent Service

Really happy with the service from Goodlord. I was contacted by Corey while sorting out my house move, and he was really helpful from start to finish. He took the time to explain everything clearly and managed to get me a really good deal on my energy.

Corey was friendly, professional and made the whole process really easy. Would definitely recommend Goodlord, especially if you’re moving house and want someone to help take the hassle out of sorting your utilities.

August 20, 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 4 out of 5 stars

Good to deal with

Good to deal with, remains to be seen how good they will be long term.

August 17, 2026
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Had a lovely chat with Kebbis

Had a lovely chat with Kebbis , he was supremely helpful and reallly kind and patient in explaining the energy usage and everything there in with the move . Highly recommmend speaking with him for any queries .

August 20, 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Kebbis was efficient

Kebbis was efficient, friendly and extremely polite. Hope to speak with him again.

August 20, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Powerful communication strategist

Great service

August 18, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Supportive Team

Corey was very helpful when helping me set up broadband. His colleague was also very helpful over another phone call. Overall they were a brilliant team to support me.

August 18, 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

My experience with Corey during our…

My experience with Corey during our conversation was conscise, polite and respectful. He explained to me very well.

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Guy was very helpful and useful and…

Guy was very helpful and useful and helped me to find the cheapest and best deal, thank you very much

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Valentin Valeanu was very helpful

Valentin Valeanu was very helpful. Thank you for your assistance 😊.

August 19, 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Will was efficient and clear…

Will was efficient and clear communicator. Job well done.

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Customer service

Customer service

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amir went through everything I needed…

Amir went through everything I needed to know and didn’t make me feel silly for all my little questions. 10/10 experience.

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Diego was so helpful and explained…

Diego was so helpful and explained everything in details for me
He is so patient and kind

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Mathew sorted us out a great deal

Mathew sorted us out a great deal. I can honestly recommend this company and defo ask for Mathew.
From Tracy and Russell

August 17, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Jordan was very helpful and friendly

Jordan was very helpful and friendly, setting my energy up quickly and hassle-free. Everything was sorted and Jordan went over everything very efficiently.

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Easy and quick

Daniel was very helpful and easy to organise things with. Thank you!

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amir was extremely helpful and guiding…

Amir was extremely helpful and guiding through the entire process. Couldn't recommend him more for this process

August 19, 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

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