Honey Birdette Reviews 

Hi i am a swiss Tourist in LA, staying by SLS hotel . i went to your shop in Beverly center, trying to buy a present ror my girlfriend.
Please change your cashier that make a buyer less comfortable than with a tax officer.
Best. Maurizio

I had a fantastic experience and just want to give a big shoutout to Roxie for her amazing help. She was incredibly friendly, professional, and genuinely went above and beyond to make sure everything was taken care of.

Roxie made the whole process smooth and stress-free, answering all my questions clearly and quickly. It’s rare to come across customer service like this, and it really made a difference.

Thank you again, Roxie—you’re awesome!

I never received my package. I have been contacting customer service for weeks, and they have done nothing to resolve the issue. They keep delaying, making excuses, and pointing to DHL, while my money is still gone.

I have never experienced this with any other high-end lingerie store. This company clearly does not care about its customers once payment is made. I am extremely disappointed and will never order from them again.

Do not waste your time or money with Honey Birdette.

I had an issue with a product I ordered. I contacted customer service, and Danielle was very responsive and helpful throughout the process.
Even though there was a bit of confusion with the return shipment, she handled everything directly with the carrier and kept me informed. In the end, my refund was processed quickly without unnecessary delays.
Overall, a very smooth and professional experience. I really appreciated the efficiency and support.

An item that was ordered online for my partner was out of stock in the size she needed and was refunded. I got notified when it came back into stock and was able to re-order, but I lost a discount that was applied to the original order. Danielle in customer service was able to apply this, which was greatly appreciated! Thanks Danielle!

I had a great experience with this brand. The quality of this lingerie is the best. I was return an item because was small for me, and thank you again Roxie for helping me.
Is not the first time when i order from with brand and not the first time when i return items. I can tell the people which are working for this brand are really take care of them customers...

You are the best guys!!! Kisses!

Nice looking lingerie but don't buy them as a present if you're travelling. I bought something in London while visiting at Xmas as a Valentines gift for my gf. You need to return it to the store you bought it from and within 45 days, even on full price items which are still in their collection! They're supposed to be a luxury brand but behave like a penny pinching cornershop

I ordered lingerie from Honey Birdette. The quality is good, but the bra does not match the size chart on their website.
The items are expensive, so I expected faster order processing. I connected customer service to exchange the bras for a different size and returned it the same day. It has been 5 days since they received my return, and the status is still "processing"
This feels too slow, especially for a PREMIUYM brand. I would recommend choosing a refund instead of an exchange, because the exchange process a very long time.

Had a question about my Honey points/dollar balance, swapped online messages with Heather who was very helpful and quickly sorted out my query.

I bought the catsuit and was really looking forward to wearing it. My body measurements were within the measurements of the size small on the Honey Birdette website, so that is the size I ordered.

When the catsuit arrived, I noticed it did not have a tag and it did not look like it was folded properly in the packaging. When I tried it on, I could tell right away it was too big. I went ahead and put it all the way on to be sure and had it on for literally less than two minutes before I took it off and put it back in the box to return it. I sent it back the next day and, a few days later, received an email saying my return was rejected because the item had been worn.

I'm not sure how an e-commerce clothing brand expects people to buy their clothing if we arent' allowed to try on the clothing to ensure fit. I sent an email in protest, and HB replied still saying no, citing "hygiene reasons" and included photos of a single strand of hair on the item. In the email with the photos they said "We know that trying on the item to check fit can feel necessary." Seriously? "...can feel necessary?" No, trying on clothing to check fit IS necessary, especially if you're buying that clothing online. And doing some level of repackaging of a returned item, including having to remove an errant strand of hair, is also part of being a clothing retailer. I had previously bought from HB multiple times and like their clothing, but I'll never order from them again after this.

Had a question, emailed Customer Service and Danielle got back to me quickly - and perfectly. Danielle was able to resolve my 'issue' like an expert. Wasn't expecting that speed of service, nor the outcome to be favourable to me. End result - happy customer, expect more orders from me.

Parcel was originally returned to Honey Birdette as DPD could not access my building. After contacting them they arranged for my order to be redelivered. After another delivery attempt (no-one was home) I paid for my item to delivered on a Sunday. The parcel was delivered and accepted by my partner. Once inside he noticed the padded envelope was ripped at the top and by this point the driver was gone. I checked to see if all of the items I ordered were there and the bra from the set I ordered was missing. I immediately contacted Honey Birdette to report the missing item and submitted photographic evidence as per the live chat I had with the customer service agent. They have today informed me that seeing as DPD provided proof of delivery that there is nothing they can do (or willing to do). Shocking customer service all round especially as I regularly spend a significant amount of money with them.
To say I am disappointed and angry is an understatement!!
Sorry for the long rant but this has been an exhausting and frustrating experience all round!!

I want to give special shout-outs to Brenda and Liv at the Honey Birdette Boutique in the Westfield Mall Century City and to Emily and Stefanie at the Honey Birdette Boutique in the Westfield Mall Topanga. They're all great and went above and beyond for me. Honey Birdette is a class company through and through, and it shows in the people they hire to run their boutiques.

This company doesn’t honor their return policy (I suspect they don’t actually allow returns and the policy is a scam). I ordered several items and 2 sets were very similar so I tried to send one back. I had not worn the items and the tags were fully in tact. I also didn’t try on the bra and tried on the pantries over my own. I was told the return was not accepted due to stains. The only way there could have been anything on the garments is if their team did something. Again, I suspect their whole return policy is a scam. I recommend not ordering from this company unless you are certain you won’t have to send something back. They do not operate in good faith.

I love Honey Birdette. it is the only underwear I will wear. gorgeous, pretty, sexy. I have been ordering for years. I would definitely recommend. the quality is so good. recently my parcel was delayed (due to weather)- I wasn't too worried because the courier usually delivers the next day-ive never had any trouble in all the years I've been ordering. but Robyn from customer services still went out of her way to find out what happened and resolve the issue. Couldn't be happier thank you xx

Honey Birdette customer service is extremely poor, for such a premium product you would expect the same in service. I’m no stranger to HB as I have over 25 full sets but as lovely as the sets are I will no longer be spending a single penny with them.

The exchange process on the website seems like a good idea but the truth is it’s flawed. I did an exchange and was under the impression the replacement was secured for me. Due to Royal Mail loosing the items I was returning I contacted HB to find out what was happening, they confirmed the return was missing and agreed to go ahead with the exchange. When I got the email I noticed the main item from the set was missing but they didn’t inform me it was now out of stock. They sent me the rest of the set regardless knowing it wouldn’t be any good to me. I had to contact them again and send back the new items they had sent out.

I felt the attitude of HB was they couldn’t care less. They was not willing to compensate me because of their policy yet they had already shown they don’t follow the policy as they hadn’t informed me of the out of stock item. We are deeply disappointed with Honey Birdette.

Customer service is always helpful, Maya addressed all my concerns right away and helped me with every issue. I’m happy

Honey Birdette always provides industry best customer service, and my most recent experience with Roxie underlines that.

Swift replies, always finds good solutions.

And their products are beautiful

This is specifically for their "final sale" items. DO NOT buy anything from their final sale. I have bought several bras without the sale - all different styles but the same size 34DD. As I had great experience I bought the same size of a bra on their final sale. What came in, though, was NOT 34DD even though it was labelled so. When I turned to their customer service as it was clearly not the size, they simply told me that I took the risk of buying on final sale and can't return....Nope, you can't mislabel and then sell as "final sale". So disputing with the bank now.
Be aware, it seems they are just dumping their "bad" batches on final sale. I expected a higher level of customer support from a luxury brand but turns out it's lower than from Shein...