After a fall without a airvest causing muscular injury to back and neck I spent ages looking at different airvests. Am delighted with it. Love the material and close fit it looks like a stylish gillet... See more
Company replied
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See what reviewers are saying
I have been having issues with the Twist Air Air Vests I bought from Horse Pilot. They are a good product, however I have received multiple messages from Horse Pilot saying they need to be serviced... See more
Company replied
I’m very satisfied with the assistance and the customer care: kind and professional. My teknit boots are very light, the design is beautiful. I have purchased a size bigger since I have a short and s... See more
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My daughter has been riding with air vests for several years. She excited to ride with a slimmer vest with an integrated jacket. When I made a mistake choosing the color of both the airbag and the... See more
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Company details
About Horse Pilot
Written by the company
Horse Pilot: technical equestrian equipment. Riding clothing at the forefront of innovation to serve demanding riders. Riding equipment & saddlery online. Official partner of the FEI - International Equestrian Federation.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Notre promesse
Written by the company
- Nous sommes à l'écoute de nos clients
- Nous nous engageons depuis toujours à traiter chacun de nos clients de manière respectueuse, serviable et aimable.
SAV & Garanties
Livraison en 1-2 jours ouvrables sans frais de retour durant une période de 30 jours.
Tous nos produits sont garantis 2 ans
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Contact info
350 route de la Muque, 59830, Cysoing, France
- +33 4 99 54 63 52
- contact@horsepilot.com
- www.horsepilot.com
4.3
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i liked because was very fast
March 20, 2024
Reply from Horse Pilot
Hello Luiz,
Thank you for this great review!
See you soon,
Horse Pilot team
Quick response and stand behind their…
Quick response and stand behind their product.
February 7, 2024
Reply from Horse Pilot
Hello Jeffrey,
Thank you for this great review, we are happy to read that you like our products!
See you soon,
Horse Pilot team
Reply from Horse Pilot
Hello Karen,
Thank you for this great review!
See you soon,
Horse Pilot team
Reply from Horse Pilot
Hello Rachelle,
Thank you for this great review!
See you soon,
Horse Pilot team
Perfect fit and nice fabric
January 15, 2024
Reply from Horse Pilot
Hello Jeanette,
Thank you for this great review!
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Julie,
Thank you for this great review, we are happy to read that you like our products!
See you soon,
Horse Pilot Team
I like technology and color palette BUT
I like technology and color palette of HP. It Is always in trend. I Like the Design and brand at all. Wearing it since 2018. Whole my sport wardrobe labled with HP. I go to gym in HP clothes, not only horses.
BUT
Last 3 cloths I bought from latest collections was completely wrong sized. I saw size chart on the web site before order. For TEMPEST sweatshirt size S it says "chest 84 / 90cm" But I made a photo of mine and can send it to you with measure and actually the chest is 96cm without stretching. If I stretch it little bit it is 106 cm (according to the size chart it is L, not S). It fit very loose and the length is too long for S size.
The same thing was with T-shirt (it turn out much smaller, about 5 cm less in chest by measure compare to T-shirt from 2018), and my second TEMPEST sweatshirt has the same S size but is smaller on 5 cm then S modern TEMPEST. I just try to figure out what had happened to the old HP quality? How can I order something if I cant try it before buying? I start to think I need to change my loyalty
January 26, 2024
Unprompted review
Reply from Horse Pilot
Hello,
Thank you for your message, we are sorry to read that you have encountered a problem with some of our products. When you order a product from Horse Pilot, you have 30 days to return it free of charge for a refund or an exchange. You will find all the necessary information by clicking on the following link : returns and exchanges.
Our teams take your comments into account and do their utmost to improve our services and products.
Kind Regards
Horse Pilot Team
Very nice 👌🏼🥰💓💓
January 1, 2024
Reply from Horse Pilot
Hello Chahinda,
Thank you for this great review!
See you soon,
Horse Pilot Team
High quality.
Comfortable clothing for horse riding and every day use, very good quality, fast delivery.
January 9, 2024
Reply from Horse Pilot
Hello Natalia,
Thank you for this great review, we are happy to read that you like our products both for you training and your every day use!
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Michelle,
Thank you for this great review!
See you soon,
Horse Pilot Team
A lovely company with a terrific product
The experience from horse pilot from start to finish was terrific with a very high quality product and great customer care!
December 17, 2023
Reply from Horse Pilot
Dear Jen,
i have receive your request for the return.
You can send the product back to us at the address :
Horse Pilot - SAV
450 route de Gruson
59830 Cysoing
France
The item must be clean, packaged and labelled.
A fee will be charged if this is not respected.
If you like, I will send you a proforma invoice, to avoid customs duties.
Kind Regards.
Amazing
They where always in contact with me , when i received my package in mexico everything was perfect
November 21, 2023
Reply from Horse Pilot
Hello Lucia,
Thank you for this great review !
See you soon,
Horse Pilot Team
Very satisfied with all
November 22, 2023
Reply from Horse Pilot
Hello Hrvoje,
Thank you for this great review!
See you soon,
Horse Pilot Team
Best quality in the market
Everyrhing has the best quality , and Delivery was great on time
November 20, 2023
Reply from Horse Pilot
Hello Maria,
Thank you for this great review!
See you soon,
Horse Pilot Team
Well done website
Well done website, buying process very smooth, delivery on time. I can't say the same for the quality of the product received that hasn't been well concieved: need to buy two jackets (element+rider vest) to made one complete and effective product and most of all the linkage between the two, done with just two botton for each side, is not efficient and not easy to wear.
November 20, 2023
Reply from Horse Pilot
Hello Danna,
Thank you for this review, we are happy that you like our service. The Element jecket is designed as a rain jacket, although a sleeveless down jacket can be added for added warmth. This is not the essence of the jacket, which is to protect you from the elements. We will take your comments into account, and our team will do everything in its power to improve our services and products.
See you soon,
Horse Pilot Team
"I was offered a discount
"I was offered a discount, but when I went to purchase the jacket, they did not honor it. I don't think that's fair. Here is what they sent me."
WELCOME TO HORSE PILOT
Thank you for registering and welcome! We are happy to count you among our Pilots. To thank you, we offer you a 10% discount* on your first order.
CODE : welcomePGC93wwc
* valid 6 months, excluding current promotions, boots and airbags
USE THIS CODE
November 27, 2023
Reply from Horse Pilot
Hello Luis,
Thank you for your message, we understand your disappointment. In the e-mail you received, it is clearly written that the code does not apply to products already discounted on the site. However, the product you ordered was discounted, so the code was not compatible.
Have a nice day!
Horse Pilot Team
Quite difficult to find website in…
Quite difficult to find website in English. Also delivery is VERY costly! I needed to order a replacement air canister.
However, air jacket itself is brilliant and certainly reduced my injuries when I fell from my horse yesterday.
November 20, 2023
Reply from Horse Pilot
Hello Lisa,
Thank you for your feedback, our team is doing its utmost to improve our services and products. We are delighted that you have chosen our Airbag Twist'Air to ensure your safety while practicing your sport.
See you soon,
Horse Pilot Team
Prompt shipping 👍
November 12, 2023
Reply from Horse Pilot
Hello Franziska,
Thank you for this review.
See you soon,
Horse Pilot Team
The quality and versatility of the…
The quality and versatility of the clothing is outstanding. Also, a wide variety of men's clothing is available. First choice for me.
November 1, 2023
Reply from Horse Pilot
Hello Florian,
Thank you for this great review! We are happy to accompany you every day in your equestrian activities.
See you soon,
Horse Pilot Team
Great experience
I have to start with the experience on the website which was great. It was clear, detailed and easy to buy.
Then the shipping was extremely quick and exactly as announced. So far I love my boots. Everybody wants to know what they are! 😊
October 24, 2023
Reply from Horse Pilot
Hello Sophie,
Thank you for this great review ! We are delighted to count you among our customers.
See you soon,
Horse Pilot Team
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