Hospiten Reviews 96

This review is done to highlight the appalling and inhumane manner in which my wife and our family were treated while she was a patient at Hospital Universitario Hospiten Sur, Tenerife.

During an already devastating and traumatic time, the actions and attitudes of staff caused additional and entirely avoidable suffering, which no family should ever endure. The care, communication, and basic humanity shown to us fell far below any acceptable medical, professional, or ethical standard.

On the morning my wife passed away, our family was refused entry to the Intensive Care Unit, despite it being abundantly clear that she was in the final stages of her life. We were subsequently ordered to leave and physically removed, with no compassion, explanation, or consideration for the fact that this was likely to be our last opportunity to be with her.

As a direct result of this decision, we were denied the chance to be at my wife’s bedside as she died. Instead of being informed by a doctor or senior member of staff, we were told of her death via an interpreter, an act that was not only inappropriate but deeply distressing and disrespectful. This moment, which will remain with us for the rest of our lives, was handled with a complete absence of dignity, sensitivity, or humanity.

The manner in which my wife’s body was then treated was equally appalling. She was placed in what can only be described as little more than a bin or container, covered with nothing more than a sheet. This was not a mortuary environment befitting a deceased patient, but a degrading and distressing sight for a grieving family. Once again, rather than being accompanied by medical staff, an interpreter was sent to take us to see her, compounding the sense that responsibility, compassion, and professionalism were entirely lacking.

Of further concern was the conduct of a doctor whose unprofessional, cold, and uncaring attitude was evident throughout. At no point did this doctor demonstrate empathy, sensitivity, or an understanding of the gravity of the situation. Their dismissive manner and apparent indifference to our distress were wholly unacceptable and deeply damaging.

The cumulative effect of these actions has caused lasting emotional trauma to myself and my family. The denial of access to my dying wife, the manner in which we were informed of her death, and the degrading treatment of her body represent a profound failure of duty of care and basic human decency.

I am therefore formally requesting:
1. A full written acknowledgement and response to this complaint.
2. A comprehensive investigation into the conduct of the staff and doctor involved.
3. A clear explanation as to why our family was refused access to the ICU during my wife’s final moments.
4. Details of what disciplinary or corrective actions will be taken to prevent such treatment of other families.
5. Confirmation that this complaint has been escalated to senior management and formally recorded.

This letter is written not only out of grief, but out of a deep sense of injustice. My wife deserved dignity in her final moments, and our family deserved compassion and respect. We received neither.

I needed a simple prescription for me 4 Yr old boy who had conjunctivitis (an eye infection from swimming pool) I knew exactly what I needed from the chemist but I was sent to this hospital for a check up. I was forced to pay 400 euros before I could see a doctor. They said this was a deposit and I would get money back. I asked how much it would cost for the check up and the lady on reception told me 100 euros or less. We saw a doctor who checked over my son which took less than 1 minute. I got a prescription from him and they charged my card 250 euros. I asked why and the receptionist told me that was the price. She absolutely would not refund my card. I feel robbed and this price and service was shocking. Please don't go here. They are thieves - not caring people at all.

Our experience at Hospiten Riviera Maya following a serious spinal injury was deeply concerning.

After a traumatic accident, a CT scan confirmed a lumbar vertebral fracture involving the posterior wall and partial compromise of the spinal canal. Surgery was initially recommended by the attending orthopaedic surgeon.

However, once it became clear that insurance would not cover the treatment, the clinical plan changed abruptly and surgery was no longer considered necessary. No new imaging or clear clinical justification was provided for this change.

Pain management was also delayed until additional financial payment was made, despite severe pain and a confirmed spinal injury. Adequate analgesia was only provided after a substantial deposit was transferred.

During the inpatient stay, basic nursing care appeared to be largely absent. As I was unable to sit or mobilise independently, received no assisted mobilisation, no hygiene support for several days, and no structured monitoring. Care was effectively provided by a non-medical companion under remote guidance from medically trained family members.

That companion remained at the hospital continuously, as it was not safe to leave me unattended. However, as she was not admitted as a patient, she was not provided with food. The hospital cafeteria was frequently closed, and due to unfamiliarity with the area and safety concerns, she did not feel able to leave the hospital alone.

When she asked staff about food options, no practical support was offered, even when we explicitly stated we were willing to pay or have the cost added to my bill. On one occasion, she was advised to go outside the hospital and ask a passer-by for help in obtaining food. This response was both inappropriate and concerning.

Further concerns included delayed thrombosis prevention measures and lack of proper instruction regarding spinal support equipment.

Despite submitting a formal complaint, a follow-up, and a final notice, no response has been received from the hospital.

We would have strongly preferred a professional and constructive resolution. Unfortunately, the lack of engagement has left me with no alternative but to share this experience.

I hope the hospital will review its practices to ensure patient safety, ethical standards, and basic care are consistently upheld.

I remain open to direct contact from Hospiten Group to resolve this matter.

Had to go at clinic on resort at Bahia Principe Grand Punta Cana, Dra Yadhia Duran was reassuring and explained very well what was happening. She helped with contacting insurance company, spoke to them, go everything done for me. Ended up in Hospiten Bavaro were I was treated quickly and courteously. Staff was very nice and everyone spoke English. Would recommend

I recently had the displeasure of being treated in this hospital! I went in on a Thursday for nausea, thought feeling better and left against medical advice. Tues. we were leaving and I got very sick in airport, was transported to hospital by ambulance. Was admitted and had several tests X-ray, ct scan lots of blood tests. Dr. was going to scope me didn’t eat all day and he never showed up! So we said we were leaving. They were not happy! Barbara and Dr. said we were not being held captive, meanwhile Barbara took my phone and wrote her own review for me. We get to airport and we were told need a safe to fly paper, went back to hospital NO ONE came down to help. Our cab driver(God love him) drove us around Montego Bay to a clinic and we paid a wonderful Dr to write our letter! Or else I would have had to check into that hell hole! The night they admitted me they came in and said we have to put $7,000 on your credit card card! Charged my husband $116.00 usd each night, no pillow, no blanket. Also my love to Tracy, Barbara didn’t mention you in my last review but you were the best!! I truly appreciated your compassion in a difficult situation. Tracy was the phlebotomist ( blood draw IV placement) Thank you again Traci!! ❤️ ❤️ Mindy M Nowacki USA

This happened during our recent stay at Dreams La Romana, Bayahibe, Dominican republic.

While the resort itself met expectations in terms of facilities and staff, our experience was significantly impacted by a medical referral made by the on-site doctor. When our one-year-old daughter became seriously ill (39°C fever, diarrhea, throat infection), we were directed to the clinic Hospiten Bavaro in Punta Cana.

At the clinic, our child was left without medical assessment for over three hours, and we spent approximately five hours total in the facility. Communication was poor, care was delayed, and there appeared to be a disproportionate focus on payment and insurance processing. The total cost exceeded USD 1,200. During our visit, we encountered another family from the same resort whose infant had reportedly been waiting for close to ten hours.

As international guests, we relied on the recommendation made by a medical provider operating on hotel premises. Such referrals carry an implicit endorsement, particularly at a family-oriented Hyatt property. Directing guests to a clinic with such standards raises serious concerns regarding guest safety and exposes the brand to reputational risk.

Please be careful. Go with travel insurance and most importantly ask locals, but do not go to HOSPITEN, it is a scam preying on vulnerable tourists.

Having experienced the diabolical treatments of this so called hospital, which is without a doubt a front for a worldwide scam, with threats at gunpoint, I can only concur with other's who have submitted reviews that this must be, no is, the most amateur and uncaring hospital group in the world.
To start, and it is detailed so be ready for the full truthful story.
We were staying at the BAHIA PRINCIPE Amber in Dominican Republic from the 3rd December to the 17th December 2025, when I had an attack of Gout. Having had this painful onset for over 40 years now, I knew that if I could have got a quick jab of cortisone I would be fine for the next few months, so I went to the clinic doctor on site.
She examined me and stated that she would insist that I go to the clinic for blood tests and help to alleviate the swelling and pain, that's when the SCAM starts.
A Taxi arrived which transported my wife and I past no less than 3 hospitals to a trading estate around 40 minutes from our hotel. On arrival at the "Hospiten" Bavaro, we were bombarded with forms to sign all in Spanish with no given explanation as to what they were, but this is medical professionals so what could go wrong.
Finally we were taken to a room where without further to do I was hooked up onto what I believed was a saline drip (But who knows). After 40 minutes a man came in wearing a white coat introduced himself a Mr. ****** looked at my toe and told me I had broken it and I should have my foot put in a cast, I had to explain it was gout which is well known to me as a sufferer. I was then told I needed Blood tests to confirm my well being before any medication could be administered. 1 hour later a young lady came in and took some bloods through the needle they had used for the saline, she then disappeared for 30 minutes only to arrive back with more forms asking for payment for the blood tests, we signed as by now we were confused and unsure what was really happening, ( I have seen the film "Hostel" and it was building up to that sort of feeling of apprehension )
about 1 hour later the first man came back and told me a doctor would come to see me and explain the next steps. A lady in blue scrubs arrived and told me that I had gout? She continued explaining that it was serious and that I should take her advice and be admitted to the unit (By Now I had realised it was not a hospital, not even a field hospital ) she continued to tell me that it could be a few days of observation, and to be prepared for the worst?
Knowing and living with Gout I strongly denied her advice and asked her if she could administer some pain relief, reluctantly she offered some anti biotics and a mixture of drugs which I have a list of, but so far not been able to understand what they are for.
Everything now takes a turn to the dark side of this front for a SCAM.
We were told by the woman in scrubs that we could now leave the facility, ensuring as she did we had the appropriate medical insurance.
We went out to the reception area where they had been processing my insurance and told me that they had not had payment authorised, but did have my authorisation number back from the insurers, and it would be a further hour or so before I could leave, unless I paid cash. I stated that we had all insurances in place, that fell on deaf ears, the admin manager was a total nightmare with no interest in welfare at all just money. As we had been there for many hours so far and we had no cash or cards on us, not expecting this outcome when leaving our hotel, we explained insurance was in place and we were leaving as we had not had any drink, or food since early morning, and as I am diabetic I needed to have something. We started to leave to unit and the aforementioned nightmare woman screamed at us, ran outside and commanded the Taxi's not to take us back to the hotel she called security guards who told us we had to go back inside the unit and could not leave, threatening us with hands on their sidearms, this panicked my wife to almost hysteria, even though she had worked in the UK police for 16 years.
Things got steadily worse over the next 3 hours, and while we were in this situation so were three other families. A French couple had a baby with a high temperature, a English couple the wife having a serious stomach bug, and an American couple who basically were cowering in the corner as they were so unsure as to what was going to happen to them, all these people had insurance which was disregarded by this Hospiten Group they would only accept cash or debit card, no bank transfer or any other type of payment, including insurance.
As this seemed a standoff and we were in a country where we had no idea of the legality of our situation, which could only be described as hostage taking for ransom monies, I called a couple in our hotel arranged for them to collect from our room my card to pay this threat.

My husband and I were staying at the Sandals in Montego Bay, and even though we are in our 70's, they put on us in a room where we had to climb MANY marble stairs to get to. So, I fell coming down the stairs and was carted off to this HORRIBLE hospiten-Montego Bay. Before we could even get in the ER door (and I was screaming in pain!) we had to pay $800 just to get in! Then I was seen by a doctor (?) who confirmed that I had a SEVERE break of my wrist. The took me down to this dungeon, which was supposed to be an "operating room" and proceeded to start yanking on my fingers to try to re-align things, I guess. I was SCREAMING bloody murder from the horrid pain I was in, and mind you, they had an IV in for pain medication BUT NEVER USED IT!! Finally, we said we just wanted to leave that torture chamber, so they put it in a cast, and let us go back to the resort, but not before we paid close to $20,000!! For a cast? Come on!! Needless to say, we got on the quickest flight back to the states. where they said I had THREE severe fractures, that took several operations to fix! PLEASE don't ever let anyone take you to this horrid place!!

🇬🇧 **English**

When you have an appointment, you usually receive a message the day before — and often again on the same day — to confirm it, period.
But when it comes to an operation, they call you one or two days in advance. They don’t send an email; they call.

However, if you’re in the car or somewhere without reception, you might see the missed call, but when you try to call back, the trouble begins.
You get a long recorded message about how they protect your personal data, that it’s sacred, and that it’s for your own safety.
But there’s nowhere to press 1 to continue or press 2 to speak to appointments — nothing at all.

It’s just frustrating how they handle it. No email, no SMS, nothing. And everything only in Spanish.
Then the English, German, and Dutch people have to somehow figure out what it all means.
Sometimes the Spanish is so fast you can’t follow it. Other times it’s slower, and you think you might understand, but it just keeps going — no ending, no beep, no “leave a message” or “call this number.”

In short, it’s just useless.
And now my appointment at a quarter past eight — which was properly scheduled — has expired.
Tonight, I have to go back to the doctor to make a new appointment.
And probably, the whole circus will start all over again.
A worthless system.

🇩🇪 **Deutsch**

Wenn man einen Termin hat, bekommt man normalerweise am Vortag — und oft sogar am selben Tag — eine Nachricht, um den Termin zu bestätigen, Punkt.
Aber wenn es um eine Operation geht, wird man ein oder zwei Tage vorher angerufen. Keine E-Mail, kein Schreiben — sie rufen an.

Doch wenn man im Auto sitzt oder keinen Empfang hat, sieht man vielleicht die verpasste Nummer, aber sobald man zurückruft, fängt der Ärger an.
Man hört eine endlose Bandansage darüber, wie sie deine persönlichen Daten schützen, dass das heilig ist und zu deiner Sicherheit dient.
Aber es gibt keine Option wie „Drücken Sie 1, um fortzufahren“ oder „Drücken Sie 2 für Termine“. Gar nichts.

Es ist einfach frustrierend, wie sie damit umgehen. Keine E-Mail, keine SMS, gar nichts. Und alles nur auf Spanisch.
Dann müssen die Engländer, Deutschen und Niederländer irgendwie herausfinden, was das alles bedeutet.
Manchmal ist das Spanisch so schnell, dass man nichts versteht. Und wenn es langsamer ist, glaubt man, etwas zu verstehen, aber die Ansage geht einfach immer weiter — ohne Ende, ohne Piepton, ohne „Nachricht hinterlassen“ oder „diese Nummer anrufen“.

Kurz gesagt: Es ist einfach wertlos.
Und jetzt ist mein Termin um Viertel nach acht — der ordnungsgemäß geplant war — verfallen.
Heute Abend muss ich wieder zum Arzt gehen, um einen neuen Termin zu vereinbaren.
Und wahrscheinlich beginnt der ganze Zirkus von vorne.
Ein wertloses System.

🇪🇸 **Español**

Cuando tienes una cita, normalmente recibes un mensaje el día anterior — e incluso el mismo día — para confirmarla, punto.
Pero cuando se trata de una operación, te llaman uno o dos días antes. No envían un correo electrónico, te llaman por teléfono.

Sin embargo, si estás en el coche o en un lugar sin cobertura, puede que veas la llamada perdida, pero cuando intentas devolverla, empieza el problema.
Escuchas una grabación interminable sobre cómo protegen tus datos personales, que eso es sagrado y que es por tu seguridad.
Pero no hay ninguna opción que diga: “Pulsa 1 para continuar” o “Pulsa 2 para citas”. Nada en absoluto.

Es frustrante cómo lo gestionan. Sin correo electrónico, sin SMS, nada. Y todo solo en español.
Entonces los ingleses, los alemanes y los neerlandeses tienen que adivinar lo que significa.
A veces el español es tan rápido que no se puede seguir. Y cuando es más lento, crees que lo entiendes, pero la grabación sigue y sigue — sin final, sin pitido, sin “deja tu mensaje” ni “llama a este número”.

En resumen, es simplemente inútil.
Y ahora mi cita de las ocho y cuarto — que estaba correctamente programada — ha caducado.
Esta noche tengo que volver al médico para concertar una nueva cita.
Y probablemente, todo el circo volverá a empezar otra vez.
Un sistema inútil.

I was admitted via ambulance last month. The doctor did not tell me he was sending me to a private hospital. As soon as I got out the ambulance, there was a translator standing over me like the grim reapor with a car machine in his hand. This hospital does not accept the European card. As soon as I find out I was being admitted, he changed the amount I was paying from 500 euro to 3000. Standing all the time with a card machine while the nurses were putting an IV into my arm. I was told that as soon as insurance company made contact, the money would be refunded to me.. LIES!!!!!! This hospital has not responded to my insurance company, nor have they responded to me . They have taken my money to pay for a hospital bill that no one has even seen.
This place is purely a business and nothing else !!!

DO NOT GO THERE!!! i was on vacation at cancun, had a fever and nausea and couldnt eat so i went to that hospital (a mistake) at first it was normal, i went on an iv and that stuff, then, they literally choked me with the stupid swabs, it lasted a few minutes while i was spitting and gagging on the floor, then few hours later, get disgusting food, like, it was a... thing, and with melted chesse in it, when i finally got out of there i couldn't be happier... so.. do not go there.

The company can improve by being more caring, speaking easily in English, answering their telephone, being more efficient, being more committed to their patients and patient care, by actually behaving as if they were a trusted business and a reputable hospital. I gave it 2 stars for the female lady I finally (after 7 attempts) to speak to someone as she was quite patient. Not very comitted but at least SHE didn't hang up on me (everyone else did even before I spoke). Basically, from my experience, I believe that every negative review on here is true and accurate. I booked an eye appointment and received comfirmation from them via WhatsApp (not professional and not secure) so considering these reviews I thought I would just call before I set off for the 45 minute journey. They couldn't find my booking, name or anything else. They asked for the name of the doctor who was going to treat me and then I was told but he's on holiday! Absolute chaos, mess, don't rely on them or trust them. My experience was with Hospiten Estepona Spain.

DO NOT GO TO THIS HOSPITAL if you don’t want to spend 5,000USD in few hours or 15,000USD per night. This hospital is taking advantage on the tourists. I was told that a resort doctor gets a commission for every referral to this hospital.

1 out of 5 stars – Deeply disappointing and distressing experience
My daughter’s treatment at Hospiten Montego Bay was alarmingly poor. She was admitted with acute symptoms and required intensive monitoring. Despite a diagnosis of colitis and Crohn’s disease, staff care was minimal—with only two nurses displaying basic compassion.
The clinical environment felt transactional. Staff repeatedly interrupted her care with card machines. Procedures that were later deemed unnecessary added up to $10,000 USD. Even with insurance settlement, the hospital failed to refund excess charges.
Hospiten urgently requires training in person-centred care and empathy. Their approach was not just inadequate—it was dehumanising.

Subject: Complaint Regarding Missed Appointment and Unacceptable Treatment

Dear Hospiten team,

An appointment for a blood analysis was scheduled since January 2025, and I received multiple confirmations, including one via text message the day before. I drove 40 minutes to the hospital, only to be told there was no appointment scheduled. However, the appointment was clearly visible on the Hospiten app and also listed in the printed overview of my "citas" from January.

What’s more concerning is the way I was treated. I was spoken to as if I didn’t understand anything, and the situation was brushed off with laughter. I found this extremely disrespectful and unprofessional.

This experience is unacceptable.

Went to an interview with them for Tenerife Sur that lasted not even 2 minutes. The Spanish woman ( I am not Spanish ) looked at me in a very bad way and yelled at me from the first second. Asked me just one question, then, said that I can leave. I asked why did they asked me to come then, based on my CV ( got over 10 years of experience and I speak 5 languages ). Yelled and talked really bad... I sent an official complaint to their offices, they don't even bother to professionally answer me why that woman behaved like this.

A scam. Avoid at all costs.
First of all, let me just tell you what my diagnosis eventually was.
Jock itch in my butt crack.
Cured with an over the counter cream.

I work far too hard and don’t have time during the rest of the year to visit a health professional, so when I saw that there was a doctor available at the resort, I thought that it would be the right time to nip and then just get this checked. For US$150 she gave me a “full check up” (??) and then told me I needed to go urgently to the emergency room to see a dermatologist. She told me it was nice there, that they had Wi-Fi and aircon, and I’d be treated very well. She’d also arrange the taxi for me to get there… Immediately!
On arrival there and after me questioning several times what this was going to cost I was yet again herded back to my cubicle with the promise that I’d be presented a bill before it went any further only for a third “doctor” to magically arrive before the running invoice, and claim to be a dermatologist. After my taking my pants off for a third time that morning , he advised me that I had a “mushroom infection“ and that I should stay in overnight for observation and go immediately onto a drip.
At that point, I had a nasty feeling and went to reception where I was advised that the bill for my stay so far was a mere $950.
After backwards and forwards jesuitical arguments with the front desk manager (things like - “we treat the patient first, not the money”, and “if you don’t pay you go to jail” (for a civil disagreement for goodness sake!), and various other bs avoidance techniques), I eventually called the police and got away with a mere $500 bill. But it took me six hours. During which time the door was locked on me and an armed guard placed there. If you’ve got insurance and you don’t really care, then I STILL wouldn’t go there. But I doubt very much if any of the so-called doctors I saw were actually qualified at all. If they were, I would be very interested to see what wording of hypocrite oath they signed at the completion of their training. An utter sham, a scam and disgrace. How this is permitted to continue is disgusting. Punta Cana is off the list - clearly this is sanctioned and ignored by the authorities. Be warned.

Dr Hierro at clinic assist on our resort (Bahia principe luxury Bougainville) was brilliant. Couldn’t fault her, very through before administering meds, booked a follow up to make sure everything was going well with treatment. Very helpful and friendly.

Everything that can go wrong, went wrong. The care of staff requires a lot of work, they have very little empathy towards their patients, the food is appalling and when you called them to your room they take forever to come to you. An experience I wish not to repeat!

Arrived at the hospital (Puerto del carmen) on 6/4/25, my wife (June) had bad eye infections due to a fall.
Our first contact at the hospital was Alex, an interpreter, who was very professional and proved to be a 'god send' that made the whole process simple and kept us upto date on day to day affairs.
The staff are professional, polite and very helpful and supportive.
The doctors are exceptionally professional and practised a wide range of medical knowledge.