HostelBookers Reviews 8,977

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic... See more

Rated 1 out of 5 stars

Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies. I have checked my bank account and after my reservation there is only one charge - fro... See more

Rated 1 out of 5 stars

Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul, Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to... See more

Rated 1 out of 5 stars

They need to make it clearer that the 'deposit' they take is actually a booking fee that is NOT refundable. Don't book through this website - as most of their properties are available for the same or... See more

Company details

  1. Hotel

Information provided by various external sources

We're real people with a real passion for our jobs! Based in Shanghai & Dublin our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from China, Brazil, Columbia, Italy, Spain & Ireland and offer support in a range on languages including English, Chinese, French, German, Spanish, Italian & Portuguese. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industries. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerservice@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

9K reviews

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Rated 1 out of 5 stars

Ripoff

Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic terms and conditions, I wondered, what if someone booked a hotel and is flying in from some where but the flight had to be cancelled due to some unforeseen circumstances, would they still charge in full? Would not recommend it to anyone. Just a ripoff. Terms and conditions should be reviewed especially the cancellation bit.

January 2, 2016
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Rated 5 out of 5 stars

Easy and Effective

Easily found hostels that were available, with reasonable prices. Booking was incredibly easy and got confirmation in a heartbeat. Definitely Recommended

January 2, 2016
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Rated 5 out of 5 stars

Easy to use

Love this sight. Easy to use, reliable and has the majority of hostels in each area. Always find myself coming back to this sight when looking for somewhere to stay.

December 27, 2015
Unprompted review
Rated 5 out of 5 stars

A very reliable site

I have been using HostelBookers for more than 10 years now. I've never had a problem, it' been always correct and trustworthy. It is easy to use and gives you a good price. :-)

December 27, 2015
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Rated 5 out of 5 stars

Simple easy service

The service is smooth, quick and simple with prices which are equivalent to other similar websites. The ability to only put down a 12% deposit made booking a group booking much easier.

December 26, 2015
Unprompted review
Rated 5 out of 5 stars

In the future I will choose you

My friend and I were in Zakopane. Everything was excellent: lovely atmosphere ,comfortable conditions, beautiful design ,excellent attitude from staff.I am very grateful to website HostelBookers.com,and in the future I will choose you

December 26, 2015
Unprompted review
Rated 5 out of 5 stars

Impressed. Especially as a first time user.

I came across the site by accident, and not having had success with Couchsurfing or Airbnb accommodations over the end-of-year holidays, was lucky I did. Found a great place at a great price in almost no time. The website was very user-friendly and I was set in a matter of moments. I will definitely be more than a "one-time" user.

December 25, 2015
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Rated 5 out of 5 stars

Beats HostelWorld

Found a cheaper, higher rated hostel through here that wasn't available on HostelWorld.com, which is usually where I book my hostels. The reviews from other users are very helpful and I will definitely be using this site again!

December 23, 2015
Unprompted review

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