Host Europe GmbH Reviews 

⭐ 1/5 — Host Europe: Unacceptable Inaction in a Serious Fraud and Phishing Case

Our experience with Host Europe’s handling of an extremely serious case involving fraud, phishing, and business impersonation has been deeply disappointing.

This case involves two separate domains that have been used to impersonate a legitimate e-commerce business, mislead consumers, and send phishing emails to customers.

Of these two domains, we managed to get one banned following our own actions and reports through ICANN.

However, the second domain remains active, while phishing emails continue to be sent to customers, directing them to the fraudulent clone website.

This is not a minor technical issue or a simple content dispute.

We are talking about an active clone website, business impersonation, phishing, and reports of consumers suffering financial losses.

And yet, despite:

- Multiple abuse reports
- An official support ticket
- Repeated follow-ups
- Multiple telephone calls
- Supporting evidence
- Notifications that consumers have already been misled

Host Europe remains effectively inactive regarding the domain that is still operating.

What makes the situation even more concerning is that one of the two domains has already been successfully banned following reports and action through other relevant channels, while the other remains active.

When a hosting provider is repeatedly informed that infrastructure under its control is allegedly being used to impersonate a legitimate business, send phishing emails, and potentially cause financial harm to consumers, the minimum one would expect is an urgent investigation and meaningful action.

And now for the irony…

The abuse reports were apparently not enough.

The ticket was not enough.

The phone calls were not enough.

The supporting evidence was not enough.

Apparently, even the fact that one of the two domains has already been banned following reports to other relevant parties is still not enough.

Perhaps the scammers themselves need to submit a request to Host Europe asking them to take their own website down.

And when the response is:

“We have received your report.”

Thank you very much.

Unfortunately, there is a very important difference between:

“We received your report.”

and:

“We actually did something about your report.”

⭐ Host Europe: 1/5

Not because a malicious website managed to appear on its infrastructure — no hosting provider can prevent every case of abuse.

But because of the inaction and delays after repeated, documented reports concerning phishing, impersonation, and a real risk of financial harm to consumers.

First Report Submitted 20/08
Ticket Via Chat after. 24/08
Today 27/08
Still the web is on Air
Everyday More and More Victims

Inform the manger as you reply to me on the phone.

Coffee is coming for you!!!

28th - Still Alive - Personal Data Asked for Confirmation No - Action.

Immediate Response from my side
- Zzzz -Zzzz -Zzzz

Support is very responsive.
They upgraded packages and I received almost double of everything for free.
No outages in last 1-2 years (don't remember).

Good technical support and good interaction with their people.
I (still) love the Plesk interface and I find their VPS backend good enough to manage the servers.
I'm also happy with the answers I've received for my questions so far. Really good response time!

Host Europe is a service provider with very well-organized support. They respond very quickly and very professionally. They also handle requests outside of regular working hours. I have been using their services for over 10 years and am very satisfied with them.

Total failure and untrustworthy behavior. > I found a specific domain (galaxquery.com) that had been dropped for a long time. Within MINUTES of searching for it on HostEurope’s platform and proceeding to checkout, the domain was "sniped" and registered by a bot at Namecheap.

This is either a case of Domain Front-running (where the registrar leaks search data to bots) or an absolute technical failure of their slow, outdated systems. By the time their checkout process finishes, your data has already been leaked to predators.

If you value your digital assets and don't want your researched domains stolen right from under your nose – STAY AWAY. They are unprofessional and failed to secure a simple registration process. I am still waiting for an official explanation on how a domain that was free for years gets snatched 20 minutes after I searched for it on their site.

Order #39PBW76 #HE-DE:b76d86d24211722704#

Impossible to get support. We have tried to contact them using all their contact emails for a week and they are unresponsive. They are hosting a scam website that copied our business website and we cannot get support from them to take the scam offline. Not a responsible or trusted hosting company.

UPDATE: I've emailed every contact email on the contact page of their website several times and nobody ever responds.

I've been a customner for ~20 years. No longer! This company is rediculously bad! No service! Total mess with transferring eimals to Microsoft. Good bye.

Never again I would use Host Europe again.

They transfered all of my emails to Microsoft365 without my consent. They just send an email notification earlier that looked like a spam email, as there is always coming spam emails in the shape of Hosteurope in.

There support is hardly available anymore.

Inform yourself on the internet and you will find that MANY, MANY customers moved away from Host Europe.

Used them for hosting for years without an issue until they suddenly let me know that they will be "migrating" me to a significantly more expensive and unwanted "new and better" platform. Specifically: From the tried and tested normal emails to the UNWANTED and NO GO Microsoft 365 for emails with a per email account cost (!!!). This wouldn't have been the end of the world as one can find another hosting company, but they gave everyone only ONE MONTH notice with no way to opt out or extend the deadline. This meant having to find and migrate to a new provider while out of the country with limited access and inconveniencing all my clients with this rushed changeover. I recommended many clients to them previously - but now no more. I am absolutely disgusted with the way they handled this. I am sure many other people didn't manage to switch in time and were practically forced into their new and costly services.

scammers and dont have any type of support
i have registered a domain and they charge my card 7 days ago,
then the domain remains available and i cant see the domain in my account until now
chat and email support aren't available
worst scam ever
update !!
they did nothing just reply me review and dont fix anything

The selfmanagement was never the best, but now it's a living hell.

The MS365 migration of their mail services is a mess, the FAQ and documentations are full of errors (click throughs that are just false). The different UIs for managing accounts or mails or contracts run all on different domains and arbitrarily use username or Email as login leading to a mess in every password manager.

Service doesn't respond to any request via Email (waiting 12+ weeks now, send 7 reminder Emails with any effect). Phone-hotline waiting for hours then hung up. Chatbot on website is a joke and not helpful.
Go to a different provider if you want to avoid headache.

Great help, thanks a lot. Eris thanks a lot!

I am trying to reach the live support since more than 3 days because my fathers mail account has been hacked and it always tells me that there isn't any supporter available, also not during the working hours (Mo-Fr von 09 - 17 Uhr)

Edit 24.09.2025:

It is 14:00 o'clock now (german time) and there is no one in livechat available, like always.

And I have to agree with Andreas. All those 5 star ratings here look like they are fake. Very suspicious. I reported that to trustpilot by clicking "report" at one of those fake ratings.

Festina was of great professional help!!!

I had an excellent experience with HostEurope’s technical support. My advisor, Mirzana, took the time to guide me clearly and patiently through the applications, making the whole process easy to follow. She not only solved the issue efficiently but also helped me better understand how to use the tools. Truly outstanding service!

Super Support form Aulona.

Outstanding Support – Fast, Competent, and Solution-Oriented

I recently reached out to Host Europe’s support with a technical issue that needed quick resolution, and I was genuinely impressed. The communication was clear, friendly, and professional. What stood out most was the fast response time and the way everything was explained in a way that actually made sense.

Not only was the immediate issue resolved, but they also made sure I was set up for the future. This is exactly how good tech support should work – reliable, proactive, and genuinely customer-focused.
Thank you!

Worst customer support and domain registration department. After registration, they take up to a week to register the domain, while they deduct money instsnly, I have lost my selected domain because another person registered it while they take a week

Excellent service and very professional team!
They responded quickly to all my questions, solved my issue efficiently, and kept me informed every step of the way. Highly recommended for their expertise and friendly support. Thank you again!