Hotelcolonialcancun Reviews 1

TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Not Recommended

On arrival I was greeted with the information that there was only one standard room left, though I had booked a double superior, months in advance. As a matter of fact, this hotel HAS NO superior rooms. It may be suitable for backpackers, but nobody else. There was practically no water at the faucet, in the shower it was just dripping and lukewarm. Contrary to the booking information, the hotel offers NO closets in ANY room. My “wardrobe” consisted in a concrete surface and it had ONE single wire hanger, the type you get for free at dry cleaning places, and even this one was old and distorted. The Internet was constantly being cut off, with extended periods of ZERO signal, especially during the morning hours. The advertised “free parking” does not exist, you need to find a parking space somewhere in the pedestrian zone around the hotel. The receptionist pretended not to know his manager’s name or phone number. After I had finally located the manager by myself, we had a long argument, they changed my room and fixed at least the water problem to a certain extent. Breakfast service was on the opposite side of the street at a taco bar called “Altamar”. Their waiter was totally unwilling to do his job, food quality was lousy. It took them up to 40 minutes to serve a simple omelet! No value for the money. I strongly discourage everybody from booking this hotel.

April 14, 2021
Unprompted review
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