HotelContractBeds Reviews 

319
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the mattresses and beds, noting how comfortable and supportive they are for daily rest in both homes and rental properties. Consumers also appreciate the straightforward ordering procedure and dependable delivery service, observing that packages arrive promptly and that the delivery personnel are consistently polite and helpful. Some reviewers were not happy with their orders, pointing out specific drawbacks, certain buyers encountered minor product flaws such as fabric imperfections, unexpected creaking noises from bed frames, or sizing discrepancies causing the mattress to overhang.

What people talk about most

Product

Consumers find product quality and comfort to be exceptional, expressing high satisfaction with the... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting the quick and... See more

Quality

Clients share positive opinions on quality, noting that the mattresses and beds are exceptionally well-made,... See more

Service

People report positive experiences with service, frequently highlighting outstanding reliability, efficiency,... See more

Order

Reviewers highlight positive aspects of order, noting that the purchase process is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second bed we have ordered from Hotel contract beds. Excellent quality pillow top king size zip link mattress with vinyl covered quarter bases and drawers with matching fabric cushioned s... See more

Company replied

Rated 5 out of 5 stars

When doing business, my primary objectives are a) only use a reputable company who offer out standing customer support, one who will resolve any querries i have, including warranty claims. b) offe... See more

Company replied

Rated 5 out of 5 stars

We wanted a specific configuration of 2 zip and link divan beds, and after much searching and online research we found Hotel Contract Beds. Order process was easy, availability was within a week, and... See more

Company replied

Rated 5 out of 5 stars

I have been using Hotel Contract Beds since 2020 for the zip and Link divans and mattress in all of our holiday lets. I find them good quality and last, the delivery to our region every Thursday goes... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Supplying contract beds, mattresses and sofa beds (BS5852 & Crib 5) to hotels and the hospitality industry. Free UK mainland delivery. Bespoke sizes available, call for details.


Contact info

4.8

Excellent

TrustScore 5 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(319)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, speedy response, great quality and delivery. 5 months of use, so far so good.

November 1, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thankyou for the review, its as if each comment is a bulletpoint for our mission plan. so lovely to see, thanks again for the 5 stars!

Advertisement
Rated 5 out of 5 stars

Third times a charm...

*Honest Review* This is my 3rd time using this company each time just as good as the last. I reordered the Chelsea Mattress for my Short Term Rental business and immediately after changing to this Mattress we saw an increase in positive reviews from our guests. Ordering online is a breeze and you can phone up and ask for advice if needed. Delivery was prompt and driver phoned 30mins before arrival to confirm.

February 14, 2025
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Many thanks for such a wonderful review, thankyou for taking the time to write this and so glad you are happy with the quality of the mattresses and of course our service! thanks again for the 5 stars and hope to speak to you on the 4th order!

Rated 5 out of 5 stars

Excellent products and Great Customer Service

Ordered 2 beds which were great quality and delivered promptly as per discussions with the team.
Would highly recommend.

December 21, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Many thanks for the review and so glad you are happy with the quality of our products! Thanks so much for the recommendation and of course the 5 stars!

Rated 5 out of 5 stars

Bought a Pocket Dream 1000 Contract Zip & Link Bed

Bought a Pocket Dream 1000 Contract zip & link bed. Easy purchase on website. Bed delivered in an exceptionally short time - less than a week. Installation straight forward. PLUS it is very comfortable. MASSIVE SHOUTOUT to Nadia Allen at the company for her communication & customer service skills. She kept in touch through out the process by e-Mail and phone calls to ensure we were 100% happy with all the processes. It is this attention to detail Nadia displayed that will be one of the reasons we recommend this bed supplier. Nadia - you are truly remarkable. THANKYOU.

March 12, 2025
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for taking the time to write a review. We are glad you are happy with your purchase and I will pass your praises onto Nadia.

Advertisement
Rated 5 out of 5 stars

Competitively priced and very prompt…

Competitively priced and very prompt delivery. Our order was missing some parts. After contacting customer services, promptly posted out that day

November 14, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review, we are please that the missing parts were posted asap and apologise for this happening in the first place.

Rated 5 out of 5 stars

We've ordered beds from this company…

We've ordered beds from this company before as they customise sizes. Customer service was great. So this duvet we ordered is gorgeous too! Brilliant quick delivery. Can't thank them enough.

February 26, 2025
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thankyou for the review and the continued support and frequent orders. Thanks again for the 5 stars and look forward to the next order!

Rated 5 out of 5 stars

Great products and brilliant customer service.

Made a couple of errors when ordering a ziplock bed. Customer service were excellent, sorted it all out for me and amended the order to make delivery before Christmas. Bed arrived really promptly and customer service were again absolutely fantastic with advice over the phone - thank you Nadia, as I was trying to put it together by myself. What a great company, so helpful and it doesn't stop once your product arrives. 100% recommend... (oh and it's a super comfortable bed!)

December 16, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Many thanks for the lovely review, so glad we could be of assistance throughout the ordering process!! more importantly so happy you are pleased with your purchase! thanks again for the 5 stars!

Advertisement
Rated 5 out of 5 stars

Luxurious Mattress

We bought a Marquess 3000 Mattress, as we had had a wonderful nights sleep in a hotel that had this mattress on the bed.

It’s so comfy, incredibly well made and luxurious.

We received an email from the company straight away thanking us for our order.

Brilliant company. 😊

December 30, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

thankyou for such a lovely review! so glad we ticked all the boxes for you, hope you continue to enjoy your mattress, thanks again for the 5 stars!

Rated 5 out of 5 stars

So far so good

So far so good. Zip bed and headboards arrived on time no issues. Beds are comfortable and easily separated or joined.

January 8, 2025
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review and we are glad that you find the beds comfortable.

Rated 5 out of 5 stars

So glad we found you

Oh what a difference speaking to passionate professionals makes!
We dealt with Rich who did a great job.
I really do not understand why people buy boxed mattresses when you can buy a properly designed, UK made, quality product.
We are simply delighted with zip and link, Marquess 3000 with topper and can manoeuvre them easily enabling us to regularly turn and spin them to keep the wear even and our sleep refreshing.

December 12, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you so much for taking the time to write a review. I will pass on your comments to Rich and totally agree with your sentiments.

Rated 5 out of 5 stars

Stocked what I was looking for

Great company, had the mattress protector I was looking for, great communication and delivery too

November 19, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review. We are pleased that you found the communication great and that we had the mattress protector you were looking for.

Advertisement
Rated 5 out of 5 stars

Fantastic company with amazing quality…

Fantastic company with amazing quality beds, the beds were purchased for a holiday let and all the reviews in our guest book and online reviews mention that they are the best beds they have slept in, we are due a new bed for home and I will 100% be getting another hotel contract bed, I definitely won’t buy from anywhere else again

April 4, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review.

Rated 5 out of 5 stars

Monarch mattresses are the best ever

Monarch mattresses are the best ever...
We purchased our first set of zip and link beds with this mattress 11 years ago and they are still as comfortable and looking as good now as they did on day 1. We have purchased other sets with the same Monarch mattress since, and friends have purchased the Monarch for themselves on our recommendation!

November 26, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you so much for your review. It is great to hear you are so happy all these later.

Rated 5 out of 5 stars

Quick delivery and quick to resolve a problem

Quick delivery. First bed arrived, the springs appeared faulty, they were extremely noisy on one of the zip up mattresses. Absolutely no problem, a replacement arrived 7 days later and everything was sorted.

October 29, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review. Please accept our apology that the first mattress that was delivered was faulty but we are pleased the issue was rectified quickly and everything sorted for you.

Rated 5 out of 5 stars

Have bought many beds from Hotel…

Have bought many beds from Hotel Contact Beds. They are great to deal with, lovely products, fast and friendly delivery. Have dealt with any issues promptly and professionally. Would definitely recommend.

July 21, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

many thanks for the review, so nice to hear your comments across all teams and most of all glad you're happy with the items! thanks for the 5 stars!

Advertisement
Rated 4 out of 5 stars

Good service price and delivery.

Good service price and delivery for our zip link beds, unfortunately the 2 mattress do not align when zipped together which is a bit awkward. But I would recommend. Just check this if you buy zip and link.

August 2, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Many thanks for the review, please send through some images along with your order number to sales@hotelcontractbeds.co.uk and we can have the mattresses looked into for you.

Rated 5 out of 5 stars

Great beds

Great service and fantastic beds

October 22, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Not much more we can ask from a review - thanks for the 5 stars!

Rated 5 out of 5 stars

Excellent service in giving advice…

Excellent service in giving advice about most suitable bed and very good communication on delivery.
Very comfortable beds!

June 1, 2024
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

thankyou for the review! lovely to see these comments and thanks for the 5 stars!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look