First time using Hourtime and i'm very impressed. I ordered a Tommy Hilfiger bracelet which was in the sale with free postage included and it came beautifully boxed, the next day! Will definitely... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service with delivery within 24hrs. Good email communication and delivery tracking. Very pleased with watch, well packaged. Only improvement I would like to see is for the website, wider choice,... See more
I bought a ladies Boss watch. It was an excellent price and arrived quickly, packaged well, and in excellent working condition. I can't comment on after sales customer service as I had no need for it,... See more
Smart looking watch at a great price. Fast delivery via UPS and came well packaged. Watch comes displayed in presentation box. Would definitely purchase again from this seller.
Company details
Information provided by various external sources
Hourtime was established by premium watch designers, manufacturers and marketers, Movado Group UK, in 2017. We stock timepieces from some of your favourite watch brands such as BOSS, HUGO, Tommy Hilfiger, Coach, Lacoste, Rebecca Minkoff, Ebel, Scuderia Ferrari, MVMT and Olivia Burton. The Hourtime team work directly with these fantastic fashion brands so we can bring to our customers the latest range of beautifully designed watches and jewellery. Since launch, we have collected over 650 ‘excellent’ rated customer reviews, most of them complementing our fast and free delivery, which we’re incredibly proud of. Hourtime aims to continue providing this excellent customer service, alongside offering the best watches in the market throughout the year.
Contact info
Meadway, GU27 1NN, Haslemere, United Kingdom
- support@hourtime.co.uk
- www.hourtime.co.uk
Fast delivery excellent men’s lacoste watch
Fast delivery excellent , plus watch half price bargain
October 10, 2019
Unprompted review
Advertisement
I have just received my order (a watch)…
I have just received my order (a watch) in the post, and it is not working! Surely the watch should have been inspected and tested to ensure it is working BEFORE it is sent to the customer? I now have to wait for a pre-paid label to be sent to me in the post and then I have to go to the trouble of ensuring I package the watch in bubble wrap and purchase a big JIFFY envelope and then take it to the Post office, I work full time when do they expect me to do all of that? And what guarantee is there that the next watch they send will be working? This was a birthday gift and now it will be too late. There was not apology or urgency during the subsequent telephone calls. I am not a happy customer and will not be recommending Hour Time, or using them again in the future.
October 9, 2019
Unprompted review
Reply from Hourtime UK
Hi Lina
Thank you for your review. We apologize you have not had a good experience with us.
I understand our Customer Service team have contacted you again after the original call and they are working with you on a resolution.
As mentioned to you on the call, you had purchased this from the outlet section which are our last season models & in this case it seems that the battery life has expired. We are aware that you chose to return the watch via our third party who will replace the battery for you. They will send you bubble wrap and envelope to you would not need to purchase these. The watch will be fixed perfectly by our third party who are experts in watch repairs, you do not need to worry that the watch will arrive faulty.
This is something our warehouse should have checked before dispatch and we fully apologize for this.
We will do everything we can to fix the problem for you.
Thank you,
Hourtime
Have have still not received any…
Have have still not received any purchase can I be contacted as to when this will be arriving.
October 9, 2019
Unprompted review
Reply from Hourtime UK
Hi Lacey
Thank you for your review.
The tracking email was sent to you on 3rd October & UPS delivered on 3rd October, but it looks like they left it in a safe place.
We have received no communication from you, but our Customer Service Team are contacting you now to resolve.
Thank you,
Hourtime
Fast service and delivery
Fast service and delivery. Would’ve been nice to get notifications of delivery or at least be able to track it. Very happy with my watch
October 3, 2019
Unprompted review
Advertisement
good product
October 1, 2019
Unprompted review
A great experience
A great experience. Brilliant customer service too!
September 30, 2019
Unprompted review
Great product arrived on time
Great product arrived on time. Would recommend
September 30, 2019
Unprompted review
Advertisement
Received quick and good quality and…
Received quick and good quality and good price
September 28, 2019
Unprompted review
A lovely watch and it arrived really…
A lovely watch and it arrived really quickly.
September 24, 2019
Unprompted review
Advertisement
Best price by a country mile and…
Best price by a country mile and delivered quickly.
September 22, 2019
Unprompted review
Great value
Great value for money. Very speedy delivery. Very pleased.
September 22, 2019
Unprompted review
Advertisement
Tommy Hilfiger watch
I bought a tommy Hilfiger watch in the sale & got an extra £10 off in the sale. Lovely & a bargain. Fast delivery as well. I'll definitely buy from.here again.
August 30, 2019
Unprompted review
I am pleased with it
August 29, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.