Houseology.com Reviews 281

Recently bought a mirror from Houseology but when it arrived it was slightly damaged and I felt colour was not as advertised. I got in touch with Lisa from Houseology to arrange a return and refund.. the customer service from Lisa and the whole team has been brilliant...they quickly arrange a collection to return it and I was kept fully informed of their refund process...I would not hesitate to recommend purchasing from this company, they are so helpful.

We have bought some great products from Houseology a number of times this year - key purchases for our new home. I am delighted to have found this modern, customer-focused business. Houseology offers cutting edge designers and a choice that is hard to beat, both in an accessible way. The business combines the ease of online with a very friendly Glasgow team who will keep you updated on the status of any orders. I wouldn't hesitate to recommend Houseology again - I have done so already many times.

Kevin

Please do not order Anything from this company!!!! I am currently having a nightmare dealing with this company. I ordered 3 lights (Money taken from my account on The day of order) Only 1 light arrived. I didn’t open the box I assumed all lights were inside and had an electrician booked to fit the lights But had to send him away and pay him £100 because he was booked for the full day. after Over a week of trying to get through on the phone and sending emails that have been ignored I speak to someone who chases my query. I Then spend another week trying to get an answer (Same thing being ignored) to be told they don’t actually have anymore lights even though they charged me for Them all. A refund was apparently processed 3 weeks ago but I still havnt received any money and they are completely ignoring my many emails about the £100 that this mess has caused me. They now owe me around £800/£900 god knows if I will ever receive this.

Exceptional Business
Honestly, Houseology is the premier business in home furnishings! The exceptional customer service of their representatives rivals that of any of its competitors. From their professionalism, to their courtesy to their efficiency, the shopper feels confidence in not only Houseology's products but, moreover, in the company standing behind them.

A garden furniture set arrived damaged and Johanna could not have been more efficient, understanding or effective in her efforts to have this replaced. The address for delivery changed several times (as we had moved) and I had to bother her several times with changes to the schedule for re delivery. She also made sure that the supplier (Garden Trading) packaged the replacement set with extra layers for protection and it arrived in perfect condition. During a lot of toing and froing she never lost her cool and always kept her sense of humour. I am very impressed. Thank you!

A small problem was addressed and rectified quickly and easily.
Customer service excellent. Response impressive, both in speed and content. Thank you!

First model boat arrived damaged - but customer services were great - and arranged for a new boat to be sent out straight away which arrived in one piece a few days later. How refreshing - would highly recommend. Thanks Johanna Finnander !!

Needed help! To dismantle our Flos Arco floor lamp (purchasd 10 years ago) for transportation to new home. Lisa supplied the necessary instructions very quickly indeed - most impressive!

Excellent website with ease of ordering. Delivery team first class and very helpful. Highly recommended.

Partners items arrived finally broken. This after previous items were lost and nobody could tell us where they were. All in all, dreadful experience. There customer support is great but that is about all i can say.

Great service, even better product delivered early, great communication from start to finish even a follow up after delivery!!

The service from Houseology was excellent. If there was a delay they did contact me right away and we tried to resolve. They were always on hand to help me out with any question I had, especially Johanna. Thanks again.

The service from houseology has not been good at all. I ordered a chair arrive 2 months after I ordered it, no where when ordering it did it say it would take this long. When I questioned it with one of their staff members she was very short with me and told me that I just had to wait! I waited and got a message on the 3rd October to say it was arriving on the 4th between 12pm -3pm but first I had to call them to confirm this time slot, which I did. I then waited in until 2.50 as I still had no chair so called the customer service number to confirm where it was as I needed to leave the house at 3pm. She told me that actually it’s an all day delivery ( so could actually arrive anytime due the day) I asked what the point was of the time slot then... she couldn’t answer me. I explained that I had waited in 3 hours and still no item and I needed to go out to be told that if I wasn’t in the house to sign for the parcel I was going to be charged an extra £36 + the cost of it being held at the depo... I have never heard of this before when I asked her about this her response was “it’s in our terms and conditions you should have read them” very rude. Finally I managed to get them to call the driver to deliver to a neighbour. I then had a call from the driver to say he was 40mins away ...When I arrived home there was no note to say where he had left it I had to call him back to find out his response was “ oh yeh it’s just next door”. I collected it from next door and it has been delivered in a kind of carrier bag that was completely opened how it was wasn’t damaged I will never know! I wouldn’t use them again!

We ordered a made to order dining table. We had confirmation this table would be delivered on a set day, therefore took unpaid time off. The courier company that houseology chose to use lied on the day, claiming “van failure” houseolgy directed us back to their courier company when complaining, in an attempt to evade their responsibility. We were refused the option to make a complaint to the delivery company and to the customer service staff (who lied and told us there was a booking problem, but the courier service cited a “van breakdown”) at houseology by staff member: Lisa Gillespie. They offered nothing in the way of apologies or remuneration. We were told they could deliver one week later, expecting myself to take a further unpaid day of leave, not even offering a rough delivery time. We were told that we could not cancel the order at this stage by Lisa, who cited it was “specially made” DESPITE failing to deliver it, apologise for wasting our time, and zero remuneration and only offering deliver one week later on an inconvenient day! Apparently the “CEO is looking into” it, according to Lisa...unlikely, given we were refused a refund, the option to make an apology or the ability to escalate passed her! AVOID ORDERING ANYTHING FROM THIS COMPANY! They are below standard. A low end store such as IKEA can employ staff to provide a better service! I CANT EVEN GET A REFUND FOR THE DINING TABLE THEY FAIL TO DELIVER!

Perfect service and products sold.

We have done several purchases and all of them ran smoothly. All products arrived on time in perfect shape and of an outstanding quality. Houseology has first class customer support from the phase 1 til the product arrival i.e . they care for customer satisfaction.
Warmly recommending the Houseology for all interior design purchases.

Contacted Houseology with my enquiry which was dealt with promptly and my order arrived way earlier than expected can't wait to get the wallpaper up and the blinds made excellent service

Excellent items, the top hat lights are the best!
the ordering simple and customer contact swift and appropriate.
Thanks team

Excellent service from start to finish. The service from Sharmeen and the team surpassed expectations every time. Highly recommend.

Beware! These people will charge you 20% restocking fee if you return an item as a trade customer! Info in the small print only. Technically, for an item to be considered "a return" I have to receive it first, but I haven't, and they still charged me 20% of "restocking fee"! They were very fast to point out that I'll be charged 20% since the item can't be delivered to Ireland.

I ordered a replacement glass fitting from a chandelier and when it arrived it was damaged. I contacted customer services and Alexandria was amazing, immediately opened an investigation and helped resolve my issue with a new glass fitting.
Great service repeat customer definitely 👍