Hover Reviews 

Very disappointed with Hover’s customer service and handling of a cancellation request.

I contacted Hover to cancel a domain and request a refund within the applicable cancellation timeframe. Unfortunately, my request was not dealt with properly, and I have now been told that because the domain subsequently renewed, they cannot refund me.

What I find particularly frustrating is that the response focuses on the renewal date rather than the fact that I had already contacted Hover regarding cancellation. I shouldn’t be penalised because my request wasn’t actioned promptly.

The domain is no longer needed and I’m not using it, yet Hover has refused to refund the renewal fee and I’ve had to repeatedly chase the matter and ask for it to be escalated.

I’m now awaiting a proper response from their complaints/escalation team. Based on my experience so far, I’m very disappointed and would encourage anyone using Hover to make sure auto-renewal is switched off and to keep records of any cancellation requests.

Signed up, bought a domain (for parking). Assigned Nameservers. Everything was good. Until suddenly my purchase was refunded overnight with zero notice AND my account was 100% locked. Just straight up gone. Attempted to contact support, and was summarily ignored. No updates to the ticket, no notice, not even any kind of greeting.

Hover.com is a garbage company. Do not use their services, do not give them your money.

Any organization that automatically applies auto-renewal to all orders, then makes it difficult to cancel, is using slimy business practices. That why Hover is slimy: Because they use this slimy business practice.

Contact Hover immediately and have them turn off auto-renewal, otherwise they've got you right where they want you.

By the way, they made a big deal about how it's their policy not to give refunds for unintentional auto-renewals, even if that means implying the client is lying when they tell them they already requested it be turned off. And they offered me a refund of $10 USD as a special "offer." That's right: They refer to screwing me over as an "offer."

Slime.

BTW, I also reported them to my bank's fraud department.

They're thiefs. Renew services without informing the customer. There's no way that's legal.

I've been a Hover customer for over 10 years and have approximately 15 domains registered with them. All of my domains were set to auto-renew, but my credit card had expired a few months ago and I forgot to update it.

I own a business and have dozens of recurring payments every year. Virtually every other company I deal with sends a courtesy notice when a credit card on file has expired, giving customers a chance to update their payment information before service is interrupted. Hover doesn't appear to do this.

On July 23, my domains attempted to renew, but the payment failed because of my expired card. By July 24, my website was offline and my business email stopped working. There was no grace period and no meaningful safeguard to prevent an immediate outage. I happened to be camping without service, so I didn't see the email in time. The result was that my company, with 13 psychologists, lost both our website and email for more than a day.

To make matters worse, when I tried to log in to fix the payment issue, Hover's two-factor authentication kept sending verification codes to my business email address... the very email account that was no longer working because the domains had been suspended. It created a frustrating catch-22 that made resolving the issue even more difficult.

I fully accept that I should have updated my credit card information. That's on me. But I also believe a company that promotes auto-renewals should have basic customer protections in place, such as notifying customers when the payment method on file has expired before renewal is attempted, or providing a reasonable grace period before taking critical business services offline.

After this experience, I'll be transferring all of my domains to a registrar that has better safeguards in place for long-time customers.

Terrible service and poor communication.

I tried to purchase a domain, but the order was cancelled without any clear reason. When I opened a support ticket to ask what had happened, they simply closed the ticket without responding properly.

I also tried calling the phone numbers they provided, but they don’t even ring and just cut off straight away.

I’ve worked in IT for 25 years, and this is genuinely one of the worst support experiences I’ve come across.

this platform is the worst to host your website or domain for that matter when you use it with lovable they will never get your site live or their is always issues i would never let anybody use this shitty platform stay away dont waste your money

The customer service is not working and they ignore any of my mails since 3 months. I'm trying to transfer my domain away from Hover, because it is directing to a website that I do not own and they do not allow me to make any changes on that. There is no help and I'm not able to get any information how to transfer and how to fix the wrong redirecting. Since I told them that I want to transfer my domain away from Hover, there is no communication and help coming from their site. I'm really disappointed and can not recommend to buy any domain from Hover.

A company not to be trusted, Huver, bought a refurbished Dyson off this company 19/12/2025 that arrived broken, contacted the company straight away to arrange replacement and collection of the broken one, after several e mails and phone calls with broken promises and fake every or dpd delivery notifications were now on the 3 March 2026, phone line disconnected still no hover and stuck with the broken one, I’m not the first don’t be the next avoid this company like the plague, unless you have money to throw away

Worst email-provider ever!

Been a loyal costumer for over 20 years (nameplanet.com first) and suddenly they delete my account without notice. Claiming it wasn't renewed on time. Never got an email with a reminder to renew the account.

Don't EVER join them!!!!

You have 50/50 shot that it will work any given day. I check the outage page and it shows no outage.
On the days it is working you can not block spam at all and It takes forever to access your email.

For a company that won Ferry Operator of the Year 2025, the judges obviously didn’t take year end into consideration, not sure what’s happening now, as the hover is down once again to Tech issues, as the cost is the most expensive way of crossing the Solent, they do offer the Fast Cat as a replacement service !! But not sure if they are offering the same cost as a Fast Cat Journey !!!

No problem as a domain administrator
As an email service, I've only encountered problems after problems and I eventually had to switch to another service. Truly disappointing.

Hover used to protect the domains you looked up. However, I looked up and obscure one yesterday- went to buy it today - and no longer available. :/. Shame on you Hover. Lost your value over godaddy, etc.

Hover sent me a re-subscription reminder to my email address and - 4 days and after the domain has been automatically renewed - I tried to log in to manage my domain but seemed the browser had forgotten my user name & password. So I submitted my email address and asked them to send the info there, but the system said "email not found" (yes! the one they had been sending emails to!!) then I showed TWO live support dudes the screenshot of their previous email and asked them to just send the info there, but they insist on first asking for my name, email (duh), phone which i gave, only to find a email asking for the same info plus some more like before "I can proceed". Just totally fed up with all that! Cancelled my automatic payment to them and will move my domain elsewhere when it expires in less than a year's time. Even if they were to do something sneaky preventing me from doing so, I will just get another domain instead of wasting my time & money with them!! [Added] (2018-2022) US$39.99 -> (2023) $40.99 -> (2024) $43.99 -> (2025) $54.99!! All auto-renewals for the same domain, no extra requested. Records prior to 2018 prolly lost.

My .eu domain expired and they charged $100 to restore it.

My credit card expired, their warning emails went to spam and the first I knew the domain had expired was when it didn't work. I contacted them within 48 hours and they charged me $100 to get it back online.

I've been a loyal customer for 10 years and they made no concessions.

There are plenty of other better companies out there. Use them.

Hover terminated my domain & email service by mistake, although they had successfully charged me for its renewal. Following the termination I was immediately unable to use my email service. When I called them to reactiveate the service, they requested extra money as they claimed I had been refunded the renewal amount which was not true. In order to get my email back working, I had to pay them an extra $34.17 in addition to the initial $18.99 for the renewal, that was never returned to me. I am deeply dissapointed as I'd been an early Tucows partner since 1994 and a customer of Hover domains since 2012. I am now moving to another registrar as I do not trust these guys any more.

I've been using Hover.com for domain registration and management for the past three years, and I have to say, I was genuinely surprised to see all those 1-star reviews floating around online—my experience has been nothing short of fantastic from start to finish! As someone who manages multiple websites for personal and business projects, Hover has made the entire process seamless, reliable, and hassle-free. Let me break down why they've earned every bit of this 5-star rating from me.

First off, their user interface is incredibly intuitive and clean—no cluttered dashboards or confusing navigation like I've dealt with elsewhere. Registering a new domain takes just minutes; you search, select, and checkout without any aggressive upsells or hidden fees popping up to derail you. They include free WHOIS privacy protection with every domain, which is a huge plus for keeping my personal info safe from spammers and scammers—something that's often an extra charge with other registrars.

Pricing is straightforward and competitive, especially for .com, .net, and other popular extensions, and I appreciate how transparent they are about renewals with no surprise hikes. Transferring domains in or out is a breeze; I moved over a few from another provider, and their support team guided me through it effortlessly via chat and email, responding within hours every time. Speaking of support, their customer service is top-notch—knowledgeable, friendly, and actually helpful, not just scripted responses. I've had zero downtime or issues with DNS management, and their email hosting add-on is simple to set up with reliable delivery and spam filtering.

Hover also stands out for its privacy focus and no-nonsense approach; they don't bombard you with ads or try to sell you unrelated services, which keeps things professional and efficient. Overall, they've handled everything from custom domain emails to quick renewals flawlessly, saving me time and stress.

If you're on the fence because of those negative reviews, give Hover a shot—I promise you won't be disappointed. They're my go-to registrar now, and I highly recommend them for anyone looking for a straightforward, dependable domain service. 5 stars all the way!

If you have an email and move the domain away, they will cancel your email and tell you they don't support emails without the domain being with them. It's not like you can move back with a registrar lock—WOW!

Avoid this shoddy company. Their web interface is bugged with com.au domains preventing renewal with vague error messages. Customer service non existent and uncaring about the glaring issues. Didn't care my domain was at risk.