Howdens - Basildon Reviews 

**Review for Ed @ Basildon Branch: An Exceptional Kitchen Sales Experience**

I recently had the pleasure of working with Ed while renovating my kitchen, and I cannot express enough how outstanding my experience was. From the moment I walked into the showroom, Ed made me feel welcome and valued.

**Exceptional Knowledge and Expertise**

Ed's extensive knowledge of kitchen products and trends was immediately apparent. He took the time to understand my specific needs and preferences, providing insightful recommendations that perfectly suited my style and budget. Whether it was appliances, cabinetry, or countertops, his expertise shone through in every conversation.

**Personalized and Attentive Service**

What sets Ed apart is his commitment to personalized service. He patiently answered all my questions, provided detailed explanations, and never once pressured me into making a quick decision. His attention to detail ensured that I felt confident and informed throughout the entire process.

**Creative and Practical Solutions**

Facing a few design challenges in my kitchen layout, I was amazed by Ed's creativity in finding practical solutions. He offered innovative ideas that maximized space and functionality, making my kitchen not only beautiful but also highly efficient. His suggestions were thoughtful, and he clearly cared about the final outcome as much as I did.

**Outstanding Communication and Follow-Up**

Communication with Ed was seamless. He kept me updated on every step of the process, from ordering to installation, and was always available to address any concerns. His follow-up after the sale to ensure everything was perfect truly exemplified his dedication to customer satisfaction.

**Honesty and Integrity**

In an industry where trust is paramount, Ed demonstrated the highest level of honesty and integrity

Two flat pack units ordered, in stock, and great price top quality

What can I say about Howdens in Basildon, Dean Mizen was super helpful in designing our dream kitchen. We originally had a design done by Wren but Deans keen eye made our kitchen even better than we could imagine.

Solid products and customer service from everyone at the Basildon center.

Thanks everyone

To me the Guy that served me made it difficult for no reason , I could not remember my password which was in the end verified by my mobile , which could have been done in the 1st place , when I asked why he said that people could spend on the account, at which point I told him it was cash only
Cliff McGeorge

The kitchen sales person measured the kitchen incorrectly,, and also gave the customer the price. Without my say so.
This caused no end of problems for me, as I then had to tell the customer that that would have to pay more money because of the errors by the sales person.
Also meant that I couldn’t make any money on the price of the kitchen!
It continues as after the kitchen was ordered, quite a bit was not in stock and I had to go to 2 different branches to pick up the other stuff only to find that when I went to a branch that was 30 minutes out of my way, my branch had already picked up the item, I needed without my knowledge!
Very disappointed with the service.

They sell diferent what should be.

Great company with great products matched perfectly with helpful knowledgeable staff. Keep up the good work. Always a good experience when I use Howdens.

Staff very helpful, and they had everything I needed !

Always a friendly and helpful service from the basildon crew, especially the manager Steve day.

Called and arranged what I needed over the phone the day before. Went to collect the next day and order was wrong and I had to travel well out my way to another store to collect which made me over a hour late for my job customer was not happy as she was waiting to go to work.

Received great service from Zowie. My Oven stopped working. She owned the problem. Replaced faulty oven and collected old oven. Old fashioned great service 👍

Steve came a measured up which was great .
Zoe dealt with the after sales which was fab she could not do enough for us , she was fantastic, would highly recommend Howdens .

Good price good service and a great delivery driver.

Wrong colour was delivered and wrong item as well

Matt from Howdens Basildon has been absolutely outstanding, from start to finish he has gone above and beyond to help us achieve our dream kitchen. Would highly recommend contacting Matt if you are planning or buying a new kitchen. Highly recommended Lamona appliances too.

I have never written a review about a company but I owed it to the staff at howdens Basildon to write a review as I have been so so impressed.
The price…. Unbeatable and really showed that they wanted my business.
My first sit down appointment Connie was assigned to help plan my kitchen and what a star she was, any questions I had dealt with instantly, any special request I asked for sorted for me straight away.
I had to contact howdens as I thought I had made a mistake with my oven (ordering gas not electric) and got the pleasure to speak to Zoe, what a lovely polite lady she is and dealt with everything there and then. Everytime she said she would call back she did and came back with the correct answers, there isn’t nothing you can not ask this lovely lady that she won’t find the solution or answer for.
My partner had to attend howdens to have a look around and confirm colours of units and worktop designs and she had to attend with two children a 1 year old and a 3 year old and the high praise she gave to me about the staff with my children made me so pleased. They greater her amazingly sat her down and spoke to get and showed her all the designs and colour were extremely polite to my children and even got out colouring books and crayons for the children to keep them occupied.
I could not rate howdens and it’s Basildon employees more highly and need to give every member of staff a massive thank you for all the help they gave myself my partner and my kids.

Just perfect service as per usual from myocal basildon team
I have built a great working relationship with all members within this branch and can honestly say I will never shop anywhere else for any of my kitchen or ironmongery materials

If you looking for super fast and most professional service - Steve Day at Howdens Basildon is the person you must look for.
Steve designed and supplied my 2nd kitchen - 10 years apart, but his service since my 1st kitchen didn't change - same supper professional approach to his job!
Cannot be more happier dealing with people like Steve.