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Howdens - Bicester Reviews 91

TrustScore 4.5 out of 5

4.5

2 Wedgwood Road, OX26 4UL Oxfordshire, South West, GB


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Rated 5 out of 5 stars

More than happy with Howdens Bicester, especially Jackie. From initial contact, right through to delivery, Jackie's kitchen plan was excellent, it all fitted where it should and nothing was received d... See more

Company replied

Rated 5 out of 5 stars

Super impressed with the service we received from Jackie and the Howdens team! Thrilled with our new kitchen island and utility room. Jackie was beyond helpful through the whole process, quality is... See more

Company replied

Rated 5 out of 5 stars

The service we received from Howdens - Bicester was excellent. From the very first meeting nothing was too much trouble. Our kitchen designer Jackie, went out of her way to ensure we were completely... See more

Company replied

Rated 5 out of 5 stars

I have worked with Howdens Bicester for the past 2 years since working at Ox Living and Jackie who I have always dealt with is absolutely amazing! The kitchens she designs for us always look stunnin... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 2 Wedgwood Road, OX26 4UL, Oxfordshire, South West, United Kingdom

  • 01869 369 163

4.5

Excellent

TrustScore 4.5 out of 5

91 reviews

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Rated 5 out of 5 stars

Good team at Bicester

Good team at Bicester, more than helpful.

April 9, 2026
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Reply from Howdens - Bicester

Hello RMR CARPENTRY,

Thank you for your kind words and for recognising our team's efforts at Howdens - Bicester.

Best wishes, Alexanda

Rated 5 out of 5 stars

All the staff are always friendly and…

All the staff are always friendly and helpful, always up for a chat and promote new products that are on the market,

February 26, 2026
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Reply from Howdens - Bicester

Hello Jerry,

Thank you for your kind words and for taking the time to leave us a review.

Best wishes, Alexandra

Rated 1 out of 5 stars

customer service fallen off the cliff

been a trade customer for a few years, must have spend 50k plus

visited before xmas to order c4k of oak internal doors, give my account detials to be told account closed, when asked why, told maybe you didnt pay an invoice, it's a cash account I say, so can you quote for doors, no!

Can we open reopen the account, no!

Call after to speak to manager, he's off until the new year, can you have him call me, guess what no call.

When over the road to Benchmark, ordered 4.5k of doors and are now proceeding with a 20k kitchen, the bicester branch of Howdens really need to get their act together, will not be using them again, would estimate with projects planned over the bext 18 months that c100k lost in business, very happy with Benchmark and been told they have had a few ex Howdens customers move over to them due to the poor service from the Bicester branch.

I know that this review will be followed up by the standrad, "we will look into this internally" clearly from the volume of 1 star reviews "looking into" has not inproved matters

December 22, 2025
Unprompted review
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Reply from Howdens - Bicester

Good morning Mark, thank you for your review.

Please be assured we will raise your comments with the Bicester depot for their acknowledgement. Please can you provide some contact details regarding this matter to the email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Helpful and knowledgable staff

Friendly atmosphere and always ready to help

January 6, 2026
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Reply from Howdens - Bicester

Hello Robert,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

First time back with Howdens for a…

First time back with Howdens for a couple of years... Not disappointed everyone on Bicester store supurb

December 24, 2025
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Reply from Howdens - Bicester

Hello Smiffy,

Thank you for your kind words.

Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent product as always

Excellent product as always
Excellent service every time

December 23, 2025
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Reply from Howdens - Bicester

Hello Mr Heritage,

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you are pleased with our products and service.

Best wishes,
Todd

Rated 5 out of 5 stars

very helpful staff

very helpful staff

October 30, 2025
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Reply from Howdens - Bicester

Hello Labh,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Outstanding Service from Howdens Bicester

⭐️⭐️⭐️⭐️⭐️

I can’t recommend Howdens Bicester highly enough. They have been absolutely excellent in helping me design and supply my kitchen for my new build. From start to finish, the team has been knowledgeable, supportive, and always willing to go the extra mile to make sure everything was right.

It wasn’t just the kitchen either – they also helped supply other items like doors and skirting boards, making the whole process smooth and stress-free.

A very special thanks goes to Jackie, Jackie, Colin, and Mike. Over the past few months, I’ve dealt with them a lot, and every single one has gone above and beyond to help me. Their professionalism, patience, and attention to detail have made a huge difference, and I couldn’t be happier with the end result.

If you’re looking for a team that genuinely cares and delivers top-quality service, Howdens Bicester is the place to go.

August 30, 2025
Unprompted review
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Reply from Howdens - Bicester

Good morning, Thanks for reviewing our Howdens - Bicester depot. Have a great day.

Rated 5 out of 5 stars

The group in Bicester are awesome

The group in Bicester are awesome! I can't think if a time that I haven't come away with out an answer or solution ! With Colin at the helm and also a great designer! Things are superb at my branch

June 6, 2025
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Reply from Howdens - Bicester

Hello,

Thank you for your wonderful feedback about our Bicester team. We're delighted to hear that Colin and the team have consistently provided you with excellent service and solutions.

Best wishes,

Rated 5 out of 5 stars

I would thoroughly recommend Howdens…

I would thoroughly recommend Howdens Bicester. Great service, design and follow through once the kitchen installation started. Jackie in particular has been so helpful, answering questions and listening to us at all times in the design and installation process. Reasonable cost for a high quality kitchen.

February 21, 2025
Unprompted review
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Reply from Howdens - Bicester

Good morning, Thanks for reviewing our Howdens - Bicester depot. All the best.

Rated 5 out of 5 stars

Excellent help in the choosing the…

Excellent help in the choosing the correct appliances for my needs and help in the delivery

December 23, 2024
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Reply from Howdens - Bicester

Good morning, thank you for leaving this review for the - Bicester depot. Take care and have a lovely day!

Rated 5 out of 5 stars

Easy shopping with great service

Every visit to Howdens in BICESTER is met with hot coffee great personality professionalism and just fun and above all the goods they sell ate A1 quality really pleased with the products will be using these guys in the future for many years I hope

November 30, 2024
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Reply from Howdens - Bicester

Hi there S.P.Hanger, thank you for your feedback on our at the Howdens - Bicester depot. All the best.

Rated 5 out of 5 stars

Super impressed with the service we…

Super impressed with the service we received from Jackie and the Howdens team! Thrilled with our new kitchen island and utility room.
Jackie was beyond helpful through the whole process, quality is fab as was the worktop template process and fitting service.
Thank you team

November 5, 2024
Unprompted review
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Reply from Howdens - Bicester

Good morning T Robinson, thank you for your feedback on our at the Howdens - Bicester depot. Take care and have a lovely day.

Rated 5 out of 5 stars

More than happy with Howdens Bicester

More than happy with Howdens Bicester, especially Jackie. From initial contact, right through to delivery, Jackie's kitchen plan was excellent, it all fitted where it should and nothing was received damaged and the appliances, in my opinion, are better than a German leading brand. Someone always answered the phone when I had queries and Jackie always returned with a call or email. Great price too ! AndyP

December 5, 2024
Unprompted review
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Reply from Howdens - Bicester

Hello, Thank you for leaving this 5* rating. It's great to read your feedback regarding our service. All the best. Zara

Rated 5 out of 5 stars

Great design service

I’ve been fitting kitchens for many years, and can’t fault howdens Bicester. Jackie the designer is easy to work, great with my customers helping to design exactly what they want and need. She makes her self always available to help solve any issue that arise. Well done Jackie keep up the good work!

November 1, 2024
Unprompted review
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Reply from Howdens - Bicester

Good morning Joys of Maintenance, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a great day.

Rated 5 out of 5 stars

when ever dealing with howdens…

when ever dealing with howdens personaly , its allways been gr4eat customer service

October 16, 2024
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Reply from Howdens - Bicester

Hello mark, thank you for leaving this 5* rating. It's great to read your feedback regarding our service. All the best.

Rated 5 out of 5 stars

Great customer service

Great customer service, good knowledge of all products great prices

August 13, 2024
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Reply from Howdens - Bicester

Good afternoon Nigel, Thank you for leaving this 5* rating, It's great to read your feedback regarding our service. All the best, Alan.

Rated 5 out of 5 stars

very helpfull

July 6, 2024
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Reply from Howdens - Bicester

Good afternoon John, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes, Alan.

Rated 5 out of 5 stars

Jackie's design was great and…

Jackie's design was great and thoughtful, her attention to detail is amazing, but the best part of Jackie's service is her patience, product knowledge and helpfulness! Nothing is too much trouble

May 17, 2024
Unprompted review
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Reply from Howdens - Bicester

Good morning Samantha, Thanks for leaving this 5 star review for the Howdens - Bicester depot, I am sure the team will be pleased to read your kind words! All the best, Alan.

Rated 5 out of 5 stars
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Reply from Howdens - Bicester

Good morning, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. All the best.

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