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Howdens - Birtley Reviews 42

TrustScore 4.5 out of 5

4.4

Units 12 & 13, Portobello Trade Park, Portobello Road, DH3 2SB Chester le Street, North East, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had a Howdens kitchen fitted to our new house in 2021 and have had nothing but positive support from Julie and the local Birtley team no matter how small the issue. Recently the Lamona fridge decid... See more

Company replied

Rated 5 out of 5 stars

Birtley is generally my go to branch as it's geographically the closest to our company. The service I get in return from the trade counter, up through sales and management is exemplary. Prices are co... See more

Company replied

Rated 5 out of 5 stars

I received a promotional phone call from a guy called Robbie (portobello depot) regarding future work. As it happened, we were looking at two jobs that were in pipeline. Consequently, we visited depot... See more

Company replied

Rated 5 out of 5 stars

Easy to order online and just a matter of picking items up from local store. Simple. Helpful staff make it a pleasurable experience.

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 12 & 13, Portobello Trade Park, Portobello Road, DH3 2SB, Chester le Street, North East, United Kingdom

  • 0191 434 3000

4.4

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

Great service

Great service and very helpful

December 16, 2025
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Reply from Howdens - Birtley

Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. All the best, Alexandra

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, and loads of products available off the shelf

August 28, 2025
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Reply from Howdens - Birtley

Good afternoon, Thank you for taking the time to leave this review. Have a great day.

Rated 5 out of 5 stars

Easy to order online and just a matter…

Easy to order online and just a matter of picking items up from local store. Simple. Helpful staff make it a pleasurable experience.

July 18, 2025
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Reply from Howdens - Birtley

Hello Kevin,

Thank you for your positive feedback. We're pleased to hear that you found the online ordering process straightforward and our staff helpful during your visit.

Best wishes,

Rated 5 out of 5 stars

New Kitchen

Had our beautiful kitchen completed last week. It’s stunning. Phil our Designer from their Birtley branch was very helpful and informative without being in the slightest bit pushy like other kitchen companies we’d visited. Phil eased all our anxieties regarding fitting etc. in fact he recommended a fabulous business Precision Build NE, who were fabulous. Hard working/friendly and perfectionist’s. The end result we’re over the moon with. The full kitchen journey went smoothly . We never felt alone. The quality of the kitchen is fantastic. Our family and friends are blown away at the transformation.
Thank you Phil, Howdens and Precision Build. 😀
Happy customers Ian and Christine

April 15, 2025
Unprompted review
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Reply from Howdens - Birtley

Good morning, Thanks for reviewing our Howdens - Birtley depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Great service

Helpful staff, quick turn around from ordering to delivery.

March 31, 2025
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Reply from Howdens - Birtley

Hello Richards Property Management L,

Thank you for your positive feedback. We're pleased to hear that our staff and swift service met your expectations.

Best wishes,

Rated 1 out of 5 stars

Lamona washing machine

We got fitted kitchen 4 years ago with Lamona washing machine built in
Saturday 15th march the washing machine broke down,e13 was the fault which is motherboard 1 week after warranty ran out
Paid in excess of over £500 for washer for it to break just over 4 years
I’m sorry but for that money a washer should last longer than that
Be very wary bout buying Lamona appliances,there expensive and to be frank rubbish

March 19, 2025
Unprompted review
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Reply from Howdens - Birtley

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Great service

Good staff, very helpful. Decent product.

March 12, 2024
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Reply from Howdens - Birtley

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

On Going Support.

We had a Howdens kitchen fitted to our new house in 2021 and have had nothing but positive support from Julie and the local Birtley team no matter how small the issue. Recently the Lamona fridge decided to fail and despite 2 x Lamona repair visits it could not be fixed. Julie and the team stepped in and within 48 hours new fridge fitted and working. excellent service.

August 31, 2023
Unprompted review
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Reply from Howdens - Birtley

Hi, Thanks for leaving this 5 star review for the Howdens - Birtley depot! Best wishes, Tash

Rated 5 out of 5 stars

Birtley Birtley branch pulling out all the stops - Birtley is generally my go to branch as…

Birtley is generally my go to branch as it's geographically the closest to our company. The service I get in return from the trade counter, up through sales and management is exemplary. Prices are competitive and if we need something in a hurry. They will pull out all the stops. Beyond the Birtley branch, your company ethos is definitely working as the service always remains high. Regardless of location of branch in relation to where we are working, throughout the north east region.
Darren Alberts - Wentworth Construction ne Ltd

June 21, 2023
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Reply from Howdens - Birtley

Hi, Thanks for leaving this 5 star review for the Howdens - Birtley depot! Take care and have a lovely day, Tash.

Rated 3 out of 5 stars

I think the trade counter staff are…

I think the trade counter staff are great. They are experienced and faultless in there customer service. My problem with Howdens is there appalling pricing strategy. They expect the competition to do their pricing first then bring the quote for them to beat it. I questioned this with the branch manager as I was hoping for a level field for my business and was told “that’s how we do it. Don’t you want us to save you money?” The last two kitchens we installed went to my regular supplier. I won’t even get a quote from you again for kitchens unless things change.
I’m sure nothing will come of this review but I’m happy to discuss it.

April 27, 2023
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Reply from Howdens - Birtley

Thank you for taking the time to leave this review, Michael. Please be assured we will raise your comments with the Birtley depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Always friendly

Always friendly and helpful,stock always ready to pickup when I arrive

April 17, 2023
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Reply from Howdens - Birtley

Hi, Thanks for leaving this 5 star review for the Howdens - Birtley depot! Best wishes, Tash

Rated 5 out of 5 stars

I received a promotional phone call…

I received a promotional phone call from a guy called Robbie (portobello depot) regarding future work. As it happened, we were looking at two jobs that were in pipeline. Consequently, we visited depot and ordered units, Robbie was professional and understood our requirements. Delivery was made as scheduled and our works are complete. Our client had requested further works.

April 3, 2023
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Reply from Howdens - Birtley

Hi, Thanks for leaving this 5 star review for the Howdens - Birtley depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Staff.

Staff.
Very friendly, can’t help enough. Brilliant.

March 22, 2023
Howdens - Birtley logo

Reply from Howdens - Birtley

Hi, Thanks for leaving this 5 star review for the Howdens - Birtley depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Thanks Howdens 👌👍👏👏

Totally professional very helpful and fantastic pricing. Everyone in that branch did there upmost to help me and I do appreciate that. Thank you.

February 18, 2023
Howdens - Birtley logo

Reply from Howdens - Birtley

Hi, Thanks for leaving this 5 star review for the Howdens - Birtley depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Totally positive experience

We recently purchased a kitchen from Howdens in Birtley. Kevin Agnew called out to measure up and discuss our requirements, an appointment was made to review the plan, nothing was too much trouble, choosing appliances, handles, sink, taps etc. We placed the order, deciding to go flat pack rather than rigid. Robbie took the order, confirming price and availability. The order was ready when agreed and the quality was excellent, everything supplied to make a seamless installation. Everyone we dealt we was helpful, professional and pleasant.

September 29, 2022
Unprompted review
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Reply from Howdens - Birtley

Hi, Thanks for leaving this 5 star review for the Howdens – Birtley depot! All the best, Tash.

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