Excellent Service as always by office staff and the warehouse staff. Always polite and friendly. Really great to work alongside. Really prompt with rectifying any problems, missing/damaged items or ev... See more
Company replied

Units 8 - 15, Longhill Industrial Estate, Greatham Street, TS25 1PU Hartlepool, North East, GB
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Excellent Service as always by office staff and the warehouse staff. Always polite and friendly. Really great to work alongside. Really prompt with rectifying any problems, missing/damaged items or ev... See more
Company replied
All good, from ordering at the counter to collecting in the warehouse. Everybody very pleasant and knowledgeable with regards to what I needed. Plus the materials are great quality to work with no... See more
Company replied
Howdens in Hartlepool - wouldn’t go anywhere else, staff are very helpful, and always smiling, especially Shelby. She is super helpful and knowledgeable about the company as a stockist. Highly recomme... See more
Company replied
Excellent service & friendly staff every time i visit Howdens Hartlepool. Shelby normally serves me and nothing is ever any trouble to her when finding the Plumbing or Building materials i need fo... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Units 8 - 15, Longhill Industrial Estate, Greatham Street, TS25 1PU, Hartlepool, North East, United Kingdom
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What a great branch at hartlepool , paul and Holly came out and measured up our kitchen , not an easy kitchen but they worked around it had some great ideas,went to see the plan in the office few tweeks was perfect and worked to our budget 😀 great friendly staff no stress just what you need before you start a house renovation, keep up the good work paul and Holly..(gibsons from osbourne) x

Reply from Howdens - Hartlepool
Excellent friendly service and design by Gareth. Delivered as arranged

Reply from Howdens - Hartlepool
Service in the shop is excellent staff very helpful

Reply from Howdens - Hartlepool
It is always a good experience dealing with Howdens.

Reply from Howdens - Hartlepool
Only getting two stars because the person I finally dealt with was pleasant.
Took endless attempts to get any contact til I ended up leaving a trust pilot review on their general page- weeks lost already..then I finally get measured and design done just to never be told how much it is or sent the pics and plan by email.
I swear to god they literally just don't want your money??
As it is I'm completely put off because if I have any issues it's clearly going to be impossible to contact anyone or they just won't bother contacting me.
Going elsewhere now, thanks for wasting weeks of my renovation 👎🏻
You'll note they have replied with an email address - last time I emailed this nothing happened, no reply nothing, which seems to sum Howdens up really well!

Reply from Howdens - Hartlepool
Flexible staffs that are on top of their games
You can tell that they absolutely know what they are doing

Reply from Howdens - Hartlepool
Getting stock is fine no quibbles at all. However the info on the website for the trade is poor and needs correcting.
Plinths i got needed plinth clips. I ordered the clips and screws for them. Yet the clips come with the screws. Website says nothing about whats included. I also ordered the plinth seals and again they came with the plinths. Again not detailed on the website.
Small things like this make a big difference to the overall ordering process and stress associated with it.
Even the sales staff didnt know these items came altogether either.

Reply from Howdens - Hartlepool
Staff went above and beyond to resolve a couple of problems I had with hardware under warranty.

Reply from Howdens - Hartlepool
Everyone in the hartlepool branch is a blessing to deal with and nothing is too much trouble.
L J Domestics

Reply from Howdens - Hartlepool
As always a fantastic service from Howdens Hartlepool. Couldn’t ask for better staff or service. Keep up the great work folks.

Reply from Howdens - Hartlepool
I've ordered white high gloss doors, I received mat, plus Howdens relentlessly added things that were unnecessary, which increased my bill by almost £1000 with the end panels, but the cherry on top is the finish of my doors, either the system changed from gloss to mat, as once also she had to reboot the system as it was frozen, or she entered into my account and changed all to mat as she did with the 1 cabinet. I had space for a single 80cm cabinet, and I ordered standard height, but I have received tall one, which is very expensive compare to standard height. When queried she answered "I thought to give you extra space" But I never asked her to think about my wallet!
As about my doors, she immediately lie about it, and the manager followed suit, but when I proved the contrary, he started to add words into the builder conversation to try to push the problem on my side.
POOR QUALITY Shelves 3-4mm gaps, drawers poor finished, and gaps, poor finish cupboards doors, chipped shelves...
My only luck is that I like this mat finish, otherwise I have the proof need it to take them to Ombudsman as they were rude, and insulting with their attitude.
Ikea has better quality doors then Howdens, so think about it...
Avoid!

Reply from Howdens - Hartlepool
Couldn’t fault anything great experience explained and helped and happy

Reply from Howdens - Hartlepool
Just recently purchased our kitchen from Howdens, Hartlepool and we would like to thank everyone involved for all their help and expertise. From start to finish our experience was first class and in particular would like to say a huge thank you to Gareth who went above and beyond. In fact no matter who we dealt with they were absolutely lovely and very knowledgeable and helpful. A credit to the Manager Phil. We would definitely recommend Howdens to all our family and friends.

Reply from Howdens - Hartlepool

Reply from Howdens - Hartlepool
It's always a wonderfully experience at the hartlepool branch as all the staff are brilliant
Paul Brettell

Reply from Howdens - Hartlepool
Good service willing to help out if they are problems
Good manager and good team of friendly helpful staff

Reply from Howdens - Hartlepool
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