Superb customer service from start to finish. Colin, the designer at the Wellingborough branch, really listened to what I wanted and respected my ideas throughout the process. Unlike some other... See more
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Units 15 - 19, Meadow Close, Ise Valley Industrial Estate, NN8 4BH Northamptonshire, East Midlands, GB
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Superb customer service from start to finish. Colin, the designer at the Wellingborough branch, really listened to what I wanted and respected my ideas throughout the process. Unlike some other... See more
Company replied
Just like to thank Nathan at Wellingborough branch for arranging an oven swop under warranty after a few issues with the service team! He communicated with us when he said he would and delivered a rep... See more
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From design to delivery the process was very simple and pain free. The design was detailed and our requirements were met, once designed and approved the delivery slot arranged it was delivered. The... See more
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Dealing with the team beit Wendy, Steve, Dorothy or Omar, They always seem to go the extra mile for you for which is much appreciated, Fantastic service backed up with great products..👌 "Ke... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Units 15 - 19, Meadow Close, Ise Valley Industrial Estate, NN8 4BH, Northamptonshire, East Midlands, United Kingdom
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Superb customer service from start to finish.
Colin, the designer at the Wellingborough branch, really listened to what I wanted and respected my ideas throughout the process. Unlike some other kitchen companies, there was no pressure or pushy sales tactics.
The result is my dream kitchen, finished to a great standard and exactly how I imagined it.

Reply from Howdens - Wellingborough

Reply from Howdens - Wellingborough
Very efficient communication (Claire) and everything went through as promised

Reply from Howdens - Wellingborough
Had a small technical problem with an item purchased approximately 12 months ago but they have replaced the said item without fuss .
Good customer service and friendly staff at the Wellingborough Office .

Reply from Howdens - Wellingborough
I spoke to Wendy who was really helpful, friendly and made me feel at ease in my purchases.

Reply from Howdens - Wellingborough
As I didn't make the purchase you shouldn't off allowed someone to use my account without checking with me.

Reply from Howdens - Wellingborough
The service which I have received is very respectful and helpful. I have recommended your company to me friends and family

Reply from Howdens - Wellingborough
The gentleman that served me was very polite helpful & certainly couldn’t ask for anything better will certainly come again

Reply from Howdens - Wellingborough
Tony, provided the best presentation for new kitchen layout. Clear advice and practical solution making the whole experience easy

Reply from Howdens - Wellingborough
What a fantastic team you have there at Wellingborough, so helpful and obliging 👌

Reply from Howdens - Wellingborough
Everyone is friendly, helpful and made sure you were served asap. The product was great and easy to fit.

Reply from Howdens - Wellingborough

Reply from Howdens - Wellingborough
Once again Howdens delivers, Great friendly staff, always going the extra mile!. Whether you want a box of screws or a kitchen, nothing is too much trouble.
Thanks you guys 👍

Reply from Howdens - Wellingborough
Superb service by Howdens in Wellingborough, can’t praise them enough especially Ben.

Reply from Howdens - Wellingborough
I purchased an AEG KMK761000M combination microwave and oven through Howdens in 2021. From day one, the internal microwave light never worked. Since then, the appliance has suffered three separate failures of the microwave magnetron component — the same fault repeatedly.
Two repairs were attempted under warranty by Pacifica, but the faults kept reoccurring. Despite providing full documentation of the repeated issues, Howdens insisted on yet another engineer’s report, even though prior reports clearly confirmed the persistent faults.
I also requested mediation to resolve the issue, which was refused.
The appliance is still under AEG’s 5-year warranty, but despite this, I have been left with an appliance that is not fit for purpose and has never functioned correctly. It has been a very frustrating and disappointing experience dealing with both Howdens and AEG.
After several attempts to resolve this amicably, I am now forced to escalate my case externally. Based on my experience, I cannot recommend Howdens or AEG products or services. I expected better customer support and a swift resolution under the Consumer Rights Act and warranty terms.

Reply from Howdens - Wellingborough
Very helpfull sorting doors and great knowledge of them

Reply from Howdens - Wellingborough
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