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Howdens - Whitstable Reviews 52

TrustScore 4.5 out of 5

4.7

Units 160 - 165, 160 John Wilson Industrial Estate, Whitstable, CT5 3RA Kent, South East, GB


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Rated 4 out of 5 stars

I have used Howdens Whitstable for a decade now, the staff are so helpful and knowledgeable. I’m a better fitter because of them. I recommend Howdens to all of my customers. I only did 4 stars beca... See more

Company replied

Rated 5 out of 5 stars

Everyone we spoke to was helpful and (very) patient whilst we decided what our wardrobes should look like and work with what space we had…rather than what I wanted! Great at managing expectations, com... See more

Company replied

Rated 5 out of 5 stars

I am currently renovating a rental property in Whitstable and visited Howdens, Whitstable first of all for help and advice. Their staff have been more than helpful, not only in advising me on the prec... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Howdens Whitstable! It was just a small bathroom door handle replacement, but I was struggling to find the right size. Ifzal provided exceptional customer service, helping me fin... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 160 - 165, 160 John Wilson Industrial Estate, Whitstable, CT5 3RA, Kent, South East, United Kingdom

  • 01227 770 801

4.7

Excellent

TrustScore 4.5 out of 5

52 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Always friendly and helpful

Always friendly and helpful, a great place to do business

January 12, 2026
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Reply from Howdens - Whitstable

Hello Gary,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Good service.

November 18, 2025
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Reply from Howdens - Whitstable

Hello John,

Thank you for taking the time to leave a review. We are pleased to hear that you were satisfied with our service.

Best wishes, Aine

Rated 5 out of 5 stars

Really impressed with Howdens…

Really impressed with Howdens Whitstable! It was just a small bathroom door handle replacement, but I was struggling to find the right size. Ifzal provided exceptional customer service, helping me find the correct replacement handle and showing me the samples. Very pleasant and professional to deal with, highly recommended!

November 8, 2025
Unprompted review
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Reply from Howdens - Whitstable

Hello Chris,

Thank you for sharing your experience with Howdens Whitstable.
Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent service

Excellent service Callum listened to everything I wanted and turned it into our dream kitchen high quality and highly recommended

November 8, 2025
Unprompted review
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Reply from Howdens - Whitstable

Hello Tom,

Thank you for your kind words about your experience

Best wishes, Alexandra

Rated 5 out of 5 stars

Straight Forward Purchase Without Any Hassle

Nothing was too much trouble. Went back various amounts of times to make sure we had ordered exactly what we wanted, and was easy to make changes and add items to suit our needs. Quality products, with lots of choice. Friendly staff and easy to deal with.

October 30, 2025
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Reply from Howdens - Whitstable

Good afternoon, Thanks for reviewing our Howdens - Whitstable depot. Have a great day, Alexandra

Rated 4 out of 5 stars

Not having what you are looking for

I went in to see if you had a mitre block but you don’t sell them which I find a bit surprising but I suppose that is to be expected these days. I did end up buying some wipes which are good.

October 24, 2025
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Reply from Howdens - Whitstable

Hello Mark,

Thank you for your feedback. We apologise for not having the mitre block you were looking for, but we're glad to hear that the wipes met your expectations.

Best wishes, Aine

Rated 5 out of 5 stars

Bob was his usual helpful self full of…

Bob was his usual helpful self full of knowledge and helpful hints and tips this is the second kitchen he helped me with and will definitely be back

October 22, 2025
Unprompted review
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Reply from Howdens - Whitstable

Good morning, Thank you for taking the time to leave this review. All the best, Alexandra

Rated 5 out of 5 stars

I was served by the assistant manager…

I was served by the assistant manager Ifzal, he went above and beyond to make sure we were 100% happy with our purchase, keep up the great work we will be back

October 1, 2025
Unprompted review
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Reply from Howdens - Whitstable

Good morning, Thank you for sharing your experience with us. All the best, Alexandra

Rated 5 out of 5 stars

Ifzal was fantastic

Ifzal was fantastic! Extremely helpful with the design and went to great efforts to successfully fully price match Wickes. Nothing was too much effort despite my continued pestering with attention to detail. Can highly recommend.

September 19, 2025
Unprompted review
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Reply from Howdens - Whitstable

Good morning, Thanks for reviewing our Howdens - Whitstable depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Product is great and the follow up…

Product is great and the follow up service was fantastic on all fronts, would highly recommend

August 11, 2025
Unprompted review
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Reply from Howdens - Whitstable

Hello Graham, good morning,

Thank you for your kind words and recommendation. We're delighted to hear that you are pleased with our product and follow-up service.

Best wishes,
The Howdens - Whitstable Team

Rated 5 out of 5 stars

Always a great service here

Always a great service here. They're helpful and friendly. We use them a lot.

August 1, 2025
Unprompted review
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Reply from Howdens - Whitstable

Hello Helen, good morning

Thank you for your kind words and for being a loyal customer. We're pleased to hear that you consistently find our service helpful and friendly.

Best wishes,

Rated 5 out of 5 stars
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Reply from Howdens - Whitstable

Hello James, good morning

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a great experience with our customer service.

Best wishes,

Rated 4 out of 5 stars

Pleased with our kitchen, we got there in the end…

I’ve given 4 stars due to the original hiccups and issues we had during the process of renovating our kitchen.
Initially the Whitstable designer was helpful and thorough. However upon deliver there were numerous errors. We had our order delivered in 2 phases, the utility first and there were several problems. However Assistant Manager Ifzal quickly and effectively stepped in and remedied them, swiftly.
We were dubious about the delivery of the main kitchen, however our original Kitchen Designer had at this point, left the company so we were able to deal directly with Ifzal. There had been several errors made by the ex-employee, which Ifzal gave his full attention and we really felt he had our best interest in mind.
We feel Ifzal went over and above, his Customer Service skills are brilliant. We also had good dealings with Caroline and Callum.
Had we dealt with this team throughout our experience, I would, I’m sure have been able to score 5 stars.

We are delighted with our kitchen, we went for Halesworth Charcoal, choosing a complimentary high end quartz and it looks stunning, definitely on a par with a bespoke kitchen.
I would recommend Whitstable Howdens 100%, with the current team.

April 14, 2025
Unprompted review
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Reply from Howdens - Whitstable

Good morning, Thanks for reviewing our Howdens - Whitstable depot. Have a great day.

Rated 5 out of 5 stars

A great service from start to finish.

A great service from start to finish.
The kitchen designer, Bob, was brilliant and made the whole process easy.
The quality of the products vary according to price so you have a choice according to your budget.
I would highly recommend Howdens to everyone.

July 14, 2025
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Reply from Howdens - Whitstable

Hello Peter, good morning

Thank you for your positive feedback and for recommending Howdens. We're pleased to hear that Bob provided excellent service and that you found our product range accommodating to different budgets.

Best wishes,

Rated 5 out of 5 stars

Easy to deal with and this time…

Easy to deal with and this time everything was in stock

June 24, 2025
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Reply from Howdens - Whitstable

Hello Mick,

Thank you for your feedback. We're pleased to hear that your experience with us was straightforward and that everything you needed was in stock.

Best wishes,

Rated 5 out of 5 stars

Offering very good deals

Offering very good deals. I was messaged about a special discount day at the Whitstable branch and was able to use this to get a great deal on a big lot of skirting. Great assistance from Caroline and John (delivery driver)

April 8, 2025
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Reply from Howdens - Whitstable

Good morning, Thanks for reviewing our Howdens - Whitstable depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Everything was there and no damage to…

Everything was there and no damage to any of the items

March 3, 2025
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Reply from Howdens - Whitstable

Hello Andy,

Thank you for your positive feedback and for rating us 5 stars. We're pleased to hear that everything was in order and undamaged.

Best wishes,

If you would like to provide any further details regarding this matter, please email reviews@howdens.com

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