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Howdens Reviews 

81,323
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 9,475 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness, knowledge, and friendly demeanor of the staff, who often go above and beyond to assist with designs and product choices. Many people highlight the excellent customer service, noting quick responses, efficient assistance, and a personalized approach that makes the entire process smooth and stress-free. The quality of the products, including kitchens, units, and flooring, is frequently commended, with consumers expressing delight in the final results and transformations of their homes. However, some people mentioned issues with communication, such as unreturned calls and emails, and difficulties in getting quotes or clear breakdowns of costs. A few other people also felt that the customer service was poor, with instances of being ignored or experiencing confusion regarding their projects.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising them for being friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, helpfulness, and... See more

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, efficiency, and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The store manager Lorna was extremely helpful and friendly. She went out her way to help us put together our kitchen and showed us on the tv how the finished product would look, and made sure we had e... See more

Company replied

Rated 5 out of 5 stars

We've used Howdens for a while now and the service has been consistently great. Orders arrive quickly and without fuss, which makes a real difference when we're working to tight deadlines. They're now... See more

Company replied

Rated 5 out of 5 stars

Used Howdens in Guildford a few times for certain items to carry out our works at ‘The kitchen refurbishment company (Surrey) and have always dealt with Fynlay. What a thoroughly nice lad he is... See more

Company replied

Rated 5 out of 5 stars

This is the fourth time we have used Howdens for kitchens (this time for an office kitchen and flat renovation) and the service we have received has been excellent. Jordan, the young man that came ou... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

81K reviews

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4.7

All reviews

(81,323)

8,967 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service

Recently used Howdens, Ilminster for a kitchen installation.
‘Exceptional service’ from the Ilminster team, great advice, with the whole experience being positive; would certainly recommend.

May 21, 2026
Unprompted review
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Reply from Howdens

Hello Hovel Dodger, Thanks for leaving this 5 star review for the Howdens - Ilminster depot! Take care and have a lovely day. Many Thanks, Alexandra

Rated 5 out of 5 stars

Working with Monika at Howdens was an…

Working with Monika at Howdens was an unexpected pleasure. She was professional, friendly, and made the whole process feel effortless from start to finish. She had some fantastic ideas, was always polite, and was an absolute pleasure to work with.

I wouldn’t hesitate to recommend Howdens, and if you get the opportunity to work with Monika, definitely take it. She made what could have been a stressful experience enjoyable and completely seamless. Thank you, Monika!

July 6, 2026
Unprompted review
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Reply from Howdens

Good morning Julia Moya, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day. Many Thanks, Alexandra

Rated 5 out of 5 stars

We are absolutely delighted with our…

We are absolutely delighted with our new kitchen from Howdens. The quality is outstanding, and it has completely transformed our home. From start to finish, the whole process was smooth, and everything exceeded our expectations.

A special thank you to Mark Evans at Howdens Berwyn for his exceptional service. Mark was friendly, knowledgeable, and incredibly helpful throughout the entire process. Nothing was too much trouble, and his advice and attention to detail made choosing and planning our kitchen so easy. Especially when we had trouble with an electrical appliance, he kept himself informed throughout the process liaising on our behalf.

We couldn’t be happier with the end result and would highly recommend Howdens Berwyn to anyone looking for a high-quality kitchen and excellent customer service. Thank you, Mark, for helping us create our dream kitchen!

January 23, 2026
Unprompted review
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Reply from Howdens

Hello Vicki,

Thank you for sharing your wonderful feedback about your new kitchen and the service you received. We're thrilled to hear that the process exceeded your expectations and that Mark's assistance made such a positive impact on your experience.

Best wishes and have a great day, Aine

Rated 5 out of 5 stars

Knowledgeable and friendly staff.

Knowledgeable and friendly staff.

July 1, 2026
Howdens logo

Reply from Howdens

Hello Jason,

Thank you for your kind words and for recognising our knowledgeable and friendly staff. We are delighted to hear about your positive experience with us.

Best wishes and have a lovely day, Aine

Rated 5 out of 5 stars

Staff very helpful and friendly.

Staff very helpful and friendly.
Easy to order and sort what you need.

July 6, 2026
Howdens logo

Reply from Howdens

Hello Wayne,

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you found our staff helpful and friendly!

Best wishes and have a lovely day, Aine

Rated 5 out of 5 stars

Product in stock

Product in stock, good price and friendly knowledgeable staff

July 6, 2026
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Reply from Howdens

Good afternoon,

Thank you for your positive feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars

Howdens Shipley best service and support

From design to fitting Howdens have provided me with an exceptional level of service. I would like to say a warm hearted and grateful thank you to Kevin the kitchen designer and all his fabulous advice, Jake and Tyler for all there help and support and lastly the biggest shout out goes to both Haley and Leah as part of the management team who help support me through some complications I had with my colour choice. And a final thank you to Gordon the kitchen fitter who did an amazing job too!

July 7, 2026
Unprompted review
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Reply from Howdens

Hello there Mohammed,

Thank you for sharing your positive experience with our team at Howdens - Shipley depot. We're delighted to hear that the team were able to assist you effectively!

Best wishes, Aine

Rated 1 out of 5 stars

I ordered four doors when I got there…

I ordered four doors when I got there one was damaged. The depot had realised it was damage days before, but didn’t get a replacement in or ring me to tell me the fact???

I then had to drive to another depot to get an extra door. Didn’t get the job done e that day so ended up going back on the Saturday not happy.

July 6, 2026
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Reply from Howdens

We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

5 star service

As usual, a friendly, professional and prompt service. Nothing is to much trouble for the staff at the Crewe branch.

July 1, 2026
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Reply from Howdens

Hello there

Thank you for your kind words and for recognising the efforts of our team at the Crewe depot. We are delighted to hear that you consistently experience friendly and professional service with us.

Best wishes, Aine

Rated 5 out of 5 stars

The store manager Lorna was extremely…

The store manager Lorna was extremely helpful and friendly. She went out her way to help us put together our kitchen and showed us on the tv how the finished product would look, and made sure we had everything we needed-including flooring and wall panels. This is our second kitchen purchased through Lorna at Howdens. Great quality product and professional helpful staff

July 6, 2026
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Reply from Howdens

Hello Mairi, Thanks for reviewing our Howdens - Linlithgow depot. Take care and have a lovely day. Many Thanks, Alexandra

Rated 5 out of 5 stars

Stewart and his team are extremely…

Stewart and his team are extremely friendly, very knowledgeable and go that extra mile to help, also good coffee!
I always have a great experience when I go to the Redcar branch.
Highly rated and good value for money.
My latest purchase was laminate flooring for our bathroom, very pleased and a breeze to fit too.

July 6, 2026
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Reply from Howdens

Hello Mark,

Thank you for your kind words and for sharing your positive experience with Stewart and the team at our Redcar depot.

Best wishes, Aine

Rated 5 out of 5 stars

Fantastic service

This is the fourth time we have used Howdens for kitchens (this time for an office kitchen and flat renovation) and the service we have received has been excellent. Jordan, the young man that came out to measure up was lovely; extremely professional and polite and made suggestions when needed. He then turned the plans around very quickly before he went on leave knowing that we had tradesmen in to do first fixes. Delivery was as scheduled and the delivery guys went over and above making sure everything was placed where we needed (carrying it up 2 very tight flights of stairs in the heatwave). Would highly recommend.

June 29, 2026
Howdens logo

Reply from Howdens

Hello Debbie,

Thank you for your kind words and for choosing Howdens for your projects once again. We're delighted to hear that Jordan and our delivery team provided you with excellent service, and we appreciate your recommendation.

Best wishes and have a lovely day, Aine

Rated 5 out of 5 stars

The store had what I wanted

The store had what I wanted, all provided in a friendly and helpful manner

July 6, 2026
Howdens logo

Reply from Howdens

Hello Clive,

Thank you for your positive feedback. We're delighted to hear that you found what you needed and that our team was friendly and helpful.

Best wishes, Aine

Rated 5 out of 5 stars

Thank you Howdens Sleaford

We have recently had a new Kitchen fitted, supplied by howdens who have been fantastic from start to finish. Sinead came out to measure up and design and has been so accommodating with our chopping and changing along the way. Our kitchen looks great, a huge thank you to Sinead and all at Howdens Sleaford. Highly recommended.

June 21, 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello Terry,

Thank you for your wonderful feedback and for recommending us. We're delighted to hear that you are pleased with your new kitchen!

Best wishes, Aine

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