I have contacted Howly twice with different issues and both times the experience was positive. First I got help with my laptop freezing during software updates. The expert guided me through diagnostic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed help turning off notifications from several apps at once because they were overwhelming. The expert not only showed me the menu where I could manage them all together but also explained how t... See more
Company replied
Streaming apps on my TV buffered constantly even though the internet speed looked fine. The expert helped me adjust DNS, cleared the app cache, and updated the TV firmware. They also recommended a sim... See more
Company replied
Years of family photos were scattered across devices and external drives. The expert helped me choose one cloud service, set a folder structure, and create a migration plan that avoided duplicates. Th... See more
Company replied
Company details
- #25 of 32 best companies in Information Service
- #1 of 2 best companies in Computer Consultant
- #14 of 15 best companies in Consultant
About Howly
Written by the company
Howly is a platform that connects you with verified experts in various fields.
Our professionals are here to provide reliable solutions to your everyday problems.
💻 24/7 Tech Support: Experts available day or night, whenever you need help.
⚡ Quick Solutions: Get connected to a tech specialist in minutes for instant assistance.
🔄 Unlimited Consultations: Solve unlimited issues under one subscription – ask us anything, anytime.
Every day we do our best to keep you satisfied with our service.
For any questions or assistance, don't hesitate to contact our customer support team at support@howly.com
Contact info
United States
- 1 (833) 784-4045
- help@howly.com
- howly.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Non-authorized subsequent full subscription.
I used Howly service once, and of course made one-time payment. But a week later, I was charged 45usd without authorizing the subsequent full subscription from my side. I contacted immidiately the Howly suport team, instead they offer me partial refund.
May 7, 2026
Unprompted review
Reply from Howly
Hello,
We’re concerned to hear about your experience, as this is not typical for our service. We would like to review your account and clarify the charge and subscription details you mentioned.
At the moment, we’re unable to locate your information, so please share your email address and any relevant details so we can investigate further.
Best regards,
Anne, Howly Billing Support
billing@howly.com or +44 7479 270294
Advertisement
I had a very positive experience
I had a very positive experience with the assistance I received while canceling my subscription on Howly. The support agent was quick to respond, efficient, and made the whole process smooth and stress-free. I really appreciated the fast communication and clear guidance throughout. Overall, excellent service.
May 6, 2026
Unprompted review
Reply from Howly
Hello, Amena Jabali!
We're thrilled to receive your positive review! It's great to know that our representative was able to assist you effectively. Your satisfaction is important to us, and we appreciate your business.
Best,
Howly Support
help@howly.com or 1 (833) 784 4045
Very patient / Well Done
Very patient with a confused picture and slowly and carefully sorted it out. Well done and much appreciated.
April 29, 2026
Unprompted review
Reply from Howly
Hello, Dennis!
Thank you for your kind feedback. We’re glad to hear that the support was patient and took the time to work through the issue carefully. It’s great to know everything was sorted out clearly.
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
They solved rapidly my problem
They solved rapidly my problem. It was very very cheap
April 27, 2026
Unprompted review
Reply from Howly
Hello, Olivier!
Thank you for your feedback. We’re glad to hear that your issue was resolved quickly and that the process felt efficient. It’s great to know the experience worked well for you.
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
Reply from Howly
Hello Huriye,
Thank you for your feedback! We’re glad to hear you were satisfied with the quick response. Your kind words mean a lot to us, and we truly appreciate your support.
Best,
Tom, Howly Support
support@howly.com or +44 7479 270294
Advertisement
Fast & efficient
April 19, 2026
Unprompted review
Reply from Howly
Hello, Catherine!
Thank you for your feedback! We're so glad to hear that you had a great experience with us. If you ever need help in the future, please don't hesitate to get in touch.
Best regards,
Howly Support Team!
Misleading information
I wanted to use Howly only one time for combining different PDF files. The information on the Howly site is clearly misleading. I paid 0.95 euro and without agreeing l was locked in a costly subscription. Finally I managed to cancel this but without a correct reaction from Howly or compensation for months of payment. This aggressive marketing is not what you expect from a company like Howly.
August 18, 2025
Unprompted review
Reply from Howly
Hello, Schreven,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Howly Support Team help@howly.com
Professional, knowledgeable, helpful. Thank you!
April 18, 2026
Unprompted review
Reply from Howly
Hello, Olina Preston
Your kind words mean a lot to us! We're thrilled that you had such a positive experience with our service. If you ever need assistance again, please don't hesitate to reach out.
Best,
Howly Team
don't appreciate when some service…
don't appreciate when some service shows up in google as "free" and then forces you to choose a plan at the last step of this "free" service, in my case before downloading a converted file
April 17, 2026
Unprompted review
Reply from Howly
Hello,
That doesn’t sound like a smooth experience. The flow you described is something we’d like to review more closely to see how it appeared during your session.
If you’re open to it, send us the email linked to your account, and we’ll check what happened step by step.
Best regards,
Tom, Howly Support
billing@howly.com or +1 833 784 4045
Advertisement
I am very satisfied with the service I received.
Quick and easy access to the service. I was assisted by Elia C.. He was very professional, extremely kind and showed endless patience in helping me for several hours. I am very satisfied with the service I received.
April 13, 2026
Unprompted review
Reply from Howly
Hello, Bruno!
We're grateful for your kind words! It's wonderful to hear that you had such a positive experience with our service. If there's anything else we can assist you with, please let us know.
Best,
Howly Support Team
Thank you for your support and quick…
Thank you for your support and quick response. I really appreciate that you handled my request professionally and processed the refund without any issues. The service was helpful, and your assistance made the experience much better. Thanks again!
April 13, 2026
Unprompted review
Reply from Howly
Hello, Vanya!
We appreciate you sharing your experience. It’s wonderful to know that the assistance provided was prompt and helpful, and that everything was handled without complications. Your feedback means a lot to us.
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
Prompt and supportive service
I Had a prompt response from the operator, she was patient and supportive all the way.
April 11, 2026
Unprompted review
Reply from Howly
Hello Ayomipo,
Thank you for your kind feedback! We’re glad to hear that our operator provided attentive and supportive assistance. We always aim to make every interaction helpful and smooth.
Best regards,
Tom, Howly Support
help@howly.com
Why didn't Howly answer my question or…
Why didn't Howly answer my question or solve my problem?
December 31, 2025
Unprompted review
Reply from Howly
Hello William,
Thank you for your feedback. We understand how disappointing it can be when your question isn’t answered or your issue remains unresolved. Your experience is important, and feedback like this helps us review and improve the quality of support we provide.
We encourage you to reach out to us directly so we can look into your case and assist you further. You can contact us at support@howly.com or call 1 (833) 784 4045, and our team will be happy to review your situation.
Best,
Anne, Howly Support
support@howly.com or +1 833 784 4045
Advertisement
I have a problem with a no refund…
I have a problem with a no refund booking (double booking by mistake) and it seemed desperate. It was a hostel in Paris and even though it was an honest mistake, they were playing hard to get. Howly's chat assistence helped me solve it, step by step, and I got a refund! :) I can only recommend this
April 8, 2026
Unprompted review
Reply from Howly
Hello,
Thank you for your review! We’re glad our agent was able to assist you and help resolve the issue effectively.
If you have any questions or need further support, feel free to contact us—we’re always here to help!
Best regards,
Anne, Howly Customer Support
support@howly.com or +44 7700 174689
She was very patient and helped a great…
She was very patient and helped a great deal especially as I am not very good with computers.
April 9, 2026
Unprompted review
Reply from Howly
Hello Marion,
Thank you for your feedback! We are glad to hear you felt supported and that everything was explained with patience and care. Helping users feel comfortable is very important to us, and we truly appreciate your kind words!
Best,
Tom, Howly Support
support@howly.com or +44 7479 270294
very happys
April 7, 2026
Unprompted review
Reply from Howly
Hello, Steve!
Your satisfaction is our priority, and we're thrilled to hear that you had such a positive experience with our service. Thank you for choosing us, and please don't hesitate to reach out if you need anything else.
Best regards,
Howly Support Team help@howly.com
howly.com gave me advise on how to…
howly.com gave me advise on how to contact my phone company quickly and I was able to verify that a scammer was trying to get our bank details. thank you Howly!
April 3, 2026
Unprompted review
Reply from Howly
Hello, Pauline!
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Please don't hesitate to reach out if you need any further assistance.
Best,
Howly Support Team
Advertisement
Although could not help me directly
Although could not help me directly, were a help in trying other ways.
March 29, 2026
Unprompted review
Reply from Howly
Hello Linda,
Thank you for your thoughtful feedback. We appreciate your honesty and are glad that even though we couldn’t help you directly, we were still able to support you by exploring other ways.
We are grateful for your understanding. If you need further assistance in the future, please feel free to contact us.
Best,
Tom, Howly Support
support@howly.com or +44 7700 174689
Sofia V
Sofia V. was extremely helpful in finding a solution to my not receiving clickable link emails. Very polite and very knowledgeable. Easily understandable and patient.
March 28, 2026
Unprompted review
Reply from Howly
Hello, Helen!
Thank you for sharing your experience. We’re glad to hear that our team provided clear guidance and helped resolve the issue effectively. It’s great to know the support was easy to follow and handled with care.
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
Very helpful and efficient
March 26, 2026
Unprompted review
Reply from Howly
Hello, Chris!
Great to know everything was handled smoothly and efficiently. Providing clear and timely assistance is very important to us.
Thanks for sharing your experience!
Best regards,
Tom, Howly Support
help@howly.com or +1 833 784 4045
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.