After the first time changing the air filter the system started pumping dust from the roof into the house causing chest pain and eye irritation. Had it checked and filter replaced 3 times and it still... See more
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After a terrible start with trying to organise a repair by phone, taking 4 days and many calls to get an appointment we finally had a great result. Our technician Villi was so friendly, polite and kn... See more
We have never regretted having our HRV system installed in our house. Even with double glazing we used to get condensation on our window sills in cooler weather. As soon as HRV was operating there was... See more
Awesome company to deal with. My old unit was no longer working so the technician sent all details to my Insurance company not once but three times. When I finally got the claim done HRV Taranaki were... See more
Company details
Written by the company
HRV is here to help all New Zealanders make their homes drier, filled with filtered air and much more comfortable to live in. We've been dedicated to this mission since 2003 and have helped over 500,000 Kiwis achieve this. We work alongside our customers to understand what they need, then recommend a solution that does the job. This could include ventilation, extraction, heat transfer, heat pumps / air conditioning, panel heating, or a combination of products so you’ll love the feeling of coming home.
Contact info
New Zealand
- 0800478123
- service@hrv.co.nz
- www.hrv.co.nz
3.7
Average
147 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 2 weeks
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I have only had positive experiences…
I have only had positive experiences with HRV. I installed an HRV system in my previous home and since moving I have installed another HRV and now looking to install a new heat pump. The consultants know their products and are knowledgeable in their recommendations. I am notified when it is time to replace/check the filter systems. Any issues are responded to in a timely manner. Keep up the good work!
July 17, 2025
Unprompted review
Reply from HRV
Glad to hear, thanks for taking the time to review!
-The team @ HRV
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Smartvent review, excellent product
Very friendly, helpful, and great customer experience. Great product, has made life a more enjoyable and warmer environment over winter, and cooler in summer. Love it.
July 25, 2025
Unprompted review
Reply from HRV
Thanks for the feedback, appreciate it!
-The team @ HRV
A first
A first - the technician was early! V thorough and efficient, also asked if I had condensation issues and adjusted vents to counterattack this! Lovely manner, highly recommend
June 25, 2025
Unprompted review
Reply from HRV
Thanks for the positive feedback Julie!
-The team @ HRV
Love my HRV!
Love my HRV, definitely worth it. They were really helpful with my HRV replacement, customer service was so helpful.
When the did the replacement they were super fast. 0 hassle.
Amazing service, excellent product
July 9, 2025
Unprompted review
Reply from HRV
Thank you for the review, glad we were able to get it sorted for you without any hassle!
-The team @ HRV
Great experience with the crew who did…
Great experience with the crew who did the install
May 30, 2025
Unprompted review
Reply from HRV
Thank you for letting us know!
-The team @ HRV
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Great service from HRV
Great service from HRV, friendly and helpful got to the problem, fixed and back to clean dryer home. Thanks HRV
June 26, 2025
Unprompted review
Reply from HRV
Thanks for the review, we're glad the issue has been fixed!
-The team @ HRV
Easy and quick to deal with
June 27, 2025
Unprompted review
Reply from HRV
We appreciate your feedback!
-The team @ HRV
Great experience!
Team member was experienced, friendly and they slotted us in very quickly. Would definitely recommend
July 9, 2025
Unprompted review
Reply from HRV
Thanks for sharing your experience!
-The team @ HRV
Happy with HRV
We've had HRV systems in our last 2 homes & have only had 1 minor fault, which was fixed quickly at no cost to us even though the system was out of the warranty period (by a month or 2).
We just had our current system serviced & the filter replaced. The technician arrived exactly on time, was really friendly & had the job done quickly.
July 21, 2025
Unprompted review
Reply from HRV
Thanks for sharing your experience, we're glad to have been able to sort the fault out for you!
-The team @ HRV
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Always great service
Always great service, friendly and knowledge service people - answer all your questions without hesitation. We have been clients of theirs for close to 20 years I think and have never had an issue. Great company.
July 4, 2025
Unprompted review
Reply from HRV
Thanks for the positive review, here's to 20 years and more!
-The team @ HRV
Great friendly service clean tidy…
Great friendly service clean tidy install great information very happy with product and difference it's made
June 24, 2025
Unprompted review
Reply from HRV
Appreciate the positive review, hope you enjoy your new system!
-The team @ HRV
from initial contact this company went…
from initial contact this company went the extra mile. fast efficient service and friendly staff made the process easy and trouble free
July 3, 2025
Unprompted review
Reply from HRV
We're glad to hear, happy to help anytime!
-The team @ HRV
Great service
Great service, from discussing options of placement and product. Kept me fully up-to-date through the process from initial query to install. HRV people were very friendly. Highly recommend!
June 30, 2025
Unprompted review
Reply from HRV
Appreciate you sharing your feedback!
-The team @ HRV
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First of all it's okay with the stuff
March 13, 2025
Unprompted review
Reply from HRV
We appreciate the review!
- The team @ HRV
We have been using HEV for 14 years…
We have been using HEV for 14 years nowand to be honest only the first 2 years was how it supposed to be but since then, they charge us for the service and maintenance $230 but it has never been right. The settings would be changed according to the season but in the winter we just have a moisture everywhere. They have never fixed it. I have water filled windows, moisture wardrobe mirrors and nothkng is dry. There is no way that you can add photos in Google review so that tells you enough. The HRV system is the waste of money. Good luck
July 20, 2025
Unprompted review
Reply from HRV
Hi there!
Thank you for taking the time to share your experience, and we're sorry to hear that your HRV system hasn’t been performing the way it should.
As mentioned your system was installed around 14 years ago. Like most home appliances, ventilation systems can show signs of wear over time, especially if they haven’t had regular servicing. We completely understand how frustrating it must be to deal with ongoing moisture issues as that's certainly not the experience we want anyone to have.
If you'd like to have one of our technicians take a look and run a full service check, feel free to get in touch with us (service@hrv.co.nz or 0800 478 123). We’d be happy to help assess the system and see how it’s operating now.
Thanks again for your feedback.
- The team @ HRV
Aways so accommodating and pleasant to…
Aways so accommodating and pleasant to deal with.
Never had a problem with the helpful, fully trained staff
February 18, 2025
Unprompted review
Reply from HRV
Hi there,
We appreciate the review!
- The team @ HRV
We upgraded our 8 year old system to…
We upgraded our 8 year old system to the latest which was carried out effortlessly with minimum of fuss by their technicians who explained everything and the WiFi setup. No condensation since the system was first installed.
April 1, 2025
Unprompted review
Reply from HRV
Hi Roger,
Thank you for your positive review and glad we're able to have helped you for almost 10 years!
- The team @ HRV
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Have had the HRV system for over 14 years
Had the HRV system for over 14 years. It worked. No more wiping windows every morning and power bills reduced after the install.
Our install had two fans and seven outlets.
Replacement filters every two years is a little expensive.
We have now moved and do not need one at our new home.
November 19, 2024
Unprompted review
Reply from HRV
Hi Graeme,
Love hearing how HRV worked for you over the years! Thanks for the great review.
– The team @ HRV
Worst customer service ever - no stars!
HRV has been hounding me every 6-12 months since I went to a home show many many years ago. When we brought a rental property eventually, we put an HRV in.
It’s now malfunctioning (under warranty), it’s winter and small kids live in the house. We have been calling and calling customer service on and off for weeks. We finally got hold of someone to book a tech to check it out, we had to wait weeks, inform our tenants so they could be on site and no one shows up! Now we are back to constantly calling and sitting on hold to try and get someone out there.
Would never use HRV ever again!!!
Edit: as you can see HRV responded, I emailed as requested immediately with no reply to date.
July 11, 2025
Unprompted review
Reply from HRV
Hi there,
Sorry to hear this. Please email us at marketing@hrv.co.nz with your details so we can look into this for you as soon as possible.
– The team @ HRV
Always great support and great service
Always great support and great service
June 10, 2025
Unprompted review
Reply from HRV
Hi Paula,
We appreciate your feedback!
– The team @ HRV
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