H.Samuel Reviews 

Staff were very busy but looked after each customer professionally and efficiently. Great team of ladies in here that seem to work well together. Very welcoming. We always come here for our jewellery and gifts.

Quick and easy and a great price

We visited H. Samuel’s at Glasgow- Fort on a particularly busy Saturday, and while I appreciate that staff were already busy serving customers, the level of customer service we experienced was completely unacceptable.

Three staff members were positioned at the counter, yet we stood waiting for well over 15 minutes without so much as an acknowledgement. No one made any attempt to let us know that they would be with us shortly.

What made matters worse was that other customers who entered the store after us were approached and served before us. We continued waiting at the counter, and after approximately 20 minutes, one of us finally had to ask whether the staff member was actually serious about serving people who had arrived after us.

When Ian, the customer assistant, eventually served me, there was no apology or acknowledgement whatsoever for the excessive wait. Instead, he repeatedly talked over me while serving, and then proceeded to gossip with the other customers about my partner, who had understandably become frustrated and walked out of the store.

This was particularly disappointing and completely inappropriate. Rather than attempting to de-escalate an already frustrating situation, the behaviour of the staff member made matters worse and left me feeling extremely uncomfortable and disrespected.

Being busy is understandable, but basic customer service, acknowledgement and professionalism should never be compromised. A simple “I’ll be with you shortly” would have made a significant difference.

I strongly feel that the staff at this branch would benefit from additional customer service training, particularly around communication, prioritising customers who have already been waiting, professionalism and de-escalating difficult situations.

Overall, this was an extremely disappointing experience and certainly not the standard of customer service I would expect from H. Samuel.

I visited Westwood cross H Samuals today and was served by a lovely lady called Claire
I bought two pairs of gold sleepers the ones with wires and not hinged
Claire put the sleepers in for me because I thought I might have problems getting the wire in the little hole
Thank you Claire, I’m sure that wasn’t in your job title bless you xx

My daughter wanted earrings for her birthday, and choosing jewellery is definitely not my forte. Fortunately, Tom was on hand to guide me to interesting designs, styles, and the best metal for her skin. I ended up buying arts‑and‑crafts‑style, heart‑shaped, textured gold earrings, and she absolutely loved them.
Next time I need to choose jewellery, I’ll head straight to Tom in Liverpool One. He’s exquisitely knowledgeable about the pieces, there’s no pressure, and he gives you plenty of time to browse. I normally hate shopping, but it’s a genuine pleasure when someone like Tom is serving.

Bought a ‘white gold’ wedding ring and after several years discovered it is actually yellow gold covered in a silver metal. I have been told by an independent jeweller that it should be white all the way through.
Also the gold chains are very weak and have a hollow profile. Don’t hang any heavy pendants on them.

Update. Spoke on phone and left very dissatisfied with their response and attitude to them selling me a fake wedding ring. I’ll never trust them with my business again.

Do not order on line unless you want to wait over a month for delivery I ordered some earrings beginning of August they said expected delivery before 12th August nothing arrived so I phoned and now saying end of August I will never ever order from h samuel again

I ordered a Garmin Epix Pro gen 2 online last week.
I was delivered quite quick but when I opened the box it was very clear that the Garmin box had been opened. The charging lead had been opened and two of the booklets that should have been in the box (listed on the garmin website) we're missing. One of these was the quick start guide.
I started an online chat with H Samuel, the lady was totally uninterested and told me that the watch had been sent from a store and was probably ex display.
I explained that I had ordered a new watch not an ex display watch, no where in the listing did it mention that it may be an ex display item.
She said I could return the watch but they would not exchange it as they had none in stock now.
The woman cut me short online as her shift was finishing and I was told I would be emailed today!!! Nothing, no email, no nothing.
I think its shocking that an item can be listed as new when it clearly isnt. As the charging lead had been unwrapped has the watch been used....... who knows.
Very poor customer service, I definitely will not be ordering fro the website again!!!!

This is a review for Mindy.

I recently visited H. Samuel at Churchill square in Brighton .

Mindy is an exceptional person! When I arrived at the shop, I had booked a later appointment, but she was so welcoming and had no problem seeing me straight away.

I had my two children with me, and Mindy made them feel so comfortable and happy in the shop. She was also incredibly helpful in helping us choose the right items for what we were looking for. She was very knowledgeable, listened to what we needed, and genuinely seemed to want to help us find the best options. I have been to this shop a few times in the past and she was the first person to offer such excellent experience.

I honestly have never met anyone who is so genuinely happy to help and serve customers. If I had a business, Mindy would be the first person I’d want on my team!

And, as a result of her wonderful customer service, I ended up buying two extra items that I hadn’t planned on buying! I just felt so comfortable and happy being there.

Thank you so much, Mindy. I hope to see you again soon. You are a real asset to the shop!

Easy to use website, some great deals!

Website easy to navigate, virtual chat easy to use, order placed easily, collecting tomorrow hopefully 🤞

Just came from H Samuel Blanchardstown. My elderly Dad who is very unsteady on his feet wanted to buy my Mum a small gift for their 50th Wedding Anniversary. The shop assistant helped us pick out a diamond heart chain that was advertised at €99. The assistant told us she was unable to contact her manager and needed her code to allow us to purchase the chain at the price displayed. She asked us if we could come back, so although we had no other business in the shopping centre, I brought my Dad for lunch, after which he returned to the car and I returned to the shop. I was then told that the chain would cost €140.
This is such poor customer service.
I was so unhappy with the way we were treated that I did not make the purchase and unfortunately my Dad's effort was a complete waste.

I saw Jemma in store today who was fabulous.
Made me feel really comfortable, gave great advice and made me feel comfortable to choose which jeweller I would use.

AVOID!!!! If you don’t want your wedding ruined.

We went shopping for wedding rings 6th of June 2026 with 3 months left to our wedding.

I bought my ring which needed different size and they got correct size shipped to the store fairly promptly.

Problem started with my fiancee ring. They ordered size closest to hers saying she should try it on and if it’s not correct they will send it off for re-sizing. So far so good. The ring arrived back in store about week later. She went to try it on but it needed re-sizing. Well, they sent it off to be resized. We not heard from the anything at all. No call, no text. So I rang them end of July and apparently the ring is now back in store and we can collect it.

So we went to collect it… and guess what? The ring is exactly same size as it was 6 weeks ago. So manager of the store tells us, don’t worry they will do repeat job quicker we send it off for resizing again… this was 11 days ago.

I ring them today if there is any update and I was told “you must have been told it’s not going to be that quick”.

So basically now they “trying to chase” the repair centre, but no one has no concerns over the fact we running out of time to get a wedding ring. No one in this company has any empathy with the fact they added immense amount of stress to our big day! Not even corporate when I contacted them.

They brilliant solution is that they will refund it worst case scenario ignoring the fact we won’t have time to buy new ring if it needs sizing as my fiancee has petite hands.

I will not touch this company with a barge pole ever again and will make sure noone from my surroundings will.

You spend lot of money there and you get no service at all. Last time we were in store a staff member was too busy piercing her own ears 😆

Thanks for ruining my wedding guys.

Went into the Canterbury store today with a ring that needed to be replaced due to accidental damage and Ayshea and Dora were absolutely amazing. They were beyond helpful and sorted us with a new ring there and then. Such lovely and kind ladies. Thank god we took out insurance! Definitely worth every penny!

Easy to order and process

Quick and easy transaction. Very easy to navigate the website