HSBC UK Reviews 

The customer service representative was very patient, clear, supportive and helpful. She guided me through each of the steps and asked me at each point whether I had understood or needed any further help. Thank you Jenny.

I would like to say a big thanks to HSBC for helping me to get me to HSBC Premier account. The person was clear in explaining to me about the relevant points about the account and made me understand it clearly.

Brenda Mahlangu did an amazing job helping me get onboarded to my HSBC Premier account. She was professional, knowledgeable, and made the entire process smooth and straightforward. I really appreciated her excellent support and service.

Helpful representative, great new features! Very happy with my new account.

I had a great experience and received a detailed introduction during my conversation with the team member of the premier accounts.

Today myself and my son visited the HSBC branch in Newton Abbot. Zohrea was really friendly took the time to help us despite it being very busy and was very professional. Really appreciated her time and answering any questions we did have. Thank you.

Joanna Skouta at Centenary Square branch was extremely helpful and understood my circumstances. She was patient and very good with my two children who accompanied me. A positive experience.

I am extremely happy and satisfied with the service at London Bridge. Thank you so much to Jade and Jax for helping me with securing a personal loan and Sally from the Counter is very helpful. Very kind staff and very patient helping me with my banking needs. 10/10 !!!

I was very pleased with the outstanding support I received from Becky@maidstone , very professional

Not Great.
Firstly the promise of qualifying for a £500 bonus really appealed to me , so after lots of thought I decided to transfer a large sum to this account and close down my account with a different bank.
Opening my new account with HSBC was easy and all went smoothly. Perfect I thought and I quickly made the transfer however here's the issue to qualify for the bonus a certain amount of funds need to be in a savings account so I try and try and try to transfer across but continually met with some crazy message that due to FACTA they are unable to open this part of my account untill they can verify my overseas tax status. Absolute nonsense I have never lived outside the UK so my view is the bonus is a way of tempting you to switch.
Tried 7 times in 2 weeks to register for my savings account and have gave up.
Transferred all my funds to CHASE and guess what no FACTA checks!
Disappointed!

I've been with HSBC for the past 20+ years. Brenda Mahlangu from the bank helped me upgrade my account and was so lovely!

HSBC in Merthyr Tydfil is an outstanding branch. The staff are extremely friendly and helpful. Gail Harris was especially helpful today with a complicated matter but she handled it in a very professional way.

Ethan W. Payne
Mortgage Advisor

Following my lengthy interaction with Ethan concerning quite a difficult mortgage application, I believe Ethan should have the title "Master Mortgage Advisor". I have over 30 years experience of dealing with Banks and advisors. It is no exaggeration to say that Ethan surpassed every single professional interaction I've ever had. Right from the outset, with an introductory email, then on to an extremely informative and personable telephone meeting, Ethan displayed the utmost kindness whilst putting me at ease and explaining everything in a way that made it easy to understand. Ethan's personal communication skills are hard to top. Genuinely, I seriously don't think I've ever interacted with anyone who portrayed such top quality true customer service. At every stage, difficult matters were explained, and even the caveats were delivered with compassion. Without knocking other HSBC staff, I have to confess that, until Ethan entered my arena, I was so disappointed with the other HSBC people whom I couldn't understand, whether robotic talk or literally a non-English elocution, that I was about to turn to Santander. I'd even git their phone number. Ethan W. Payne single handedly saved HSBC a customer, with three accounts. I really do think that needs to be picked up on and recognised by his Superiors. In any big business, it's easy to lose sight of smaller individual customers, but by letting them drop away, it's a cumulative affect. I repeat, Ethan W. Payne single handedly saved 3 accounts from being closed. I had a difficult, complex case, which I had been passed from pillar to post with other HSBC people, even being given incorrect phone numbers. I felt like I was being battered. That stopped instantly the second Ethan became involved. His tenacious attitude meant he grasped my case immediately, took time to listen and understand (how rare) and through everything, solved what was for me an otherwise nerve wracking and frightening situation. I swear that, when finally in my new home, I shall always remember Ethan. My son and I drank a Toast to Ethan W. Payne last night. It should be time for HSBC bosses to pick up on his career.

Efficient, polite and courteous staff who understand their role and are able to communicate this to the customer.
The gentleman answered my questions and gave me an explanation in a manner I could understand (without jargon).

I came in to the branch and spoke to Loma at Wakefield and Alfie in the call centre. Very good thank you HSBC

Catherine gave really solid advice and was frank and to the point, being honest and clear.

The Melton Mowbray branch are fabulous, so helpful, patient and understanding. Managing an estate as a deputy is a minefield but Alison helped me to invest wisely and in the safe knowledge the investment was safe. I have vision problems, but that wasn’t an issue Alison is a whizz with technology and I could see and do everything on my phone through the banking app . I’ve been into this branch a number of times and they really do go out of their way to help you.

We would like to commend two of your employees for their time and attention today.

We recently tried to open our Grandson an account with the HSBC but were unable to do this and it was a very negative experience. However, today's appointment couldn't have been more different. Your two employees, Beth and Claire, were professional, efficient and friendly. It was very apparent that they enjoy their jobs. They were courteous and patient but more importantly they made our Grandson feel comfortable and understand that the appointment was about him opening his first bank account.
We couldn't have been more pleased with how it went today and will be recommending the HSBC Sandgate Road branch to our family and friends.

Nadine has been incredibly helpful throughout the process. She took the time to explore different personal loan options with me, explained everything clearly, and gave me the best advice based on my needs. Her guidance helped me choose the right option with confidence. She was professional, knowledgeable, and genuinely supportive. I would highly recommend Nadine’s service to anyone looking for excellent customer care. Thank you, Nadine!

I was served by Nabila at the Ilford branch. She was very helpful and polite. Did my job within seconds. She asked me about my day and how I was which was very nice of her. Keep up the good job Nabila