HSBC UK Reviews 

I have just concluded a meeting with Andrei in the Aylesbury branch. I had a very successful meeting and I found Andrei to be kind and courteous and very professional. He explained many options available to me and I feel very confident these suggestions will serve me well. I can highly recommend Andrei and all the Team in the Aylesbury branch of HSBC.

Ethan was great at helping us to sort a HSBC mortgage. He was friendly and easy to understand and he was persistent in helping us when the initial check was ever so slightly short of what we needed, helping us to evaluate all the options. The overall process was also very fast.

The staff is very welcoming and helpful,miss kumud helped me to open my account,she is very nice ,she explained everything in detail,I am happy to become a member of them

Olufemi was very helpful and informative answering questions around my new Premier Account.

Gathered all the information I required, and set up a number of different types of accounts. Sylwia Pajak and James Ashworth were both very helpful.

I received a txt message saying banking app had been disabled for security. If it was not me contact HSBC immediately which i did. To be told " I cant find your account i cant verify you. You will have to wait for an online banking code to come through the post there is nothing i can do to help you". So the app is disabled for security reasons. Then they cant do anything. Were they waiting for the account to be emptied? Im off to another bank. Shameful response

We have received excellent guidance and support from James Dunn from the HSBC wealth management team in Glasgow. He was professional yet friendly which put us at ease to discuss our financial planning with him. Thank you James.

Simon put us at ease during our phone call appointment and was informative and easy to talk to. Everything went very smoothly and we are really happy with the outcome. Thanks Simon for making the whole process very painless!

I recently visited the HSBC UK branch in Bolton to make a CHAPS payment to my solicitor, and I was extremely impressed by the service I received, especially from Susan Barrett.

From the moment she welcomed us, Susan was friendly, professional, and reassuring. She took the time to understand the purpose of our visit, explained the CHAPS payment process clearly, and let us know when our solicitor was likely to receive the funds. Her clear communication gave us confidence throughout what was an important transaction.

What impressed me the most was HSBC UK’s commitment to protecting its customers. Before processing the payment, Susan explained that the bank would contact the solicitor directly to verify the payment details. This additional security check was very reassuring and demonstrated HSBC’s proactive approach to reducing the risk of fraud.

Susan Barrett’s professionalism, attention to detail, and genuine care made what could have been a stressful experience feel straightforward and secure. She truly reflected the high standard of customer service that HSBC UK provides, and I am very grateful for her excellent support.

Lindsey Boden, Mortgage Advisor at HSBC was great, she called us promptly and told us before the call everything we would need. Thanks for making it an easy process.

Lara Coates organised our new mortgage and was fantastic from start to finish. We were so impressed with how easy and quick the process was. Highly recommend.

What's the point of having children's savings accounts when you can't see the balance or use the account? I was told the only way to find out the balance was to phone (spending yonks on hold) or in branch taking ID. We opened accounts for the kids so they could learn about money and get excited about saving, but without accessibility it's pointless and we'll be looking elsewhere.

The response from HSBC is incorrect; look up HSBC MySavings (children are under 11).

Premier on boarding
easy to do. Great help and service. Easy to open

I want make you aware of one very special person in your employ. Romerio. He ticked every box and made me feel comfortable and confident in what we broached. He lead me through all aspects of my predicament and laid out everything needed to know; including legal documentation that he recited and made me feel very safe in our discussion . He was , to put it bluntly incredibly helpful , friendly and a bloody hero. My name is Russell Johnson and we spoke on Monday 27/07/2026 . Again this person needs respect and recognition

Friendly and patient customer service. Today I applied a premium account through telephone call. The staff calling me is very friendly, patient and polite .

I’ve been an HSBC customer for years and honestly cannot remember a negative experience. Everyone I’ve had contact with has been great. Most recently, I was working with John Gooda at the Edinburgh branch, and he was excellent. He was very patient at staying in touch as we weren’t initially in a position to meet up due to family circumstances, but once we were ready, it was great to meet him and get our family finances sorted. He gave us plenty of time and attention to go through everything, and when I couldn’t figure something out with HMRC at a later time, he jumped on to a video call with me to go through it. All in all, a great experience at the Edinburgh branch with John and his colleagues.

Samah from the Bradford branch and Lesley from fraud and security were incredibly helpful to me when I needed Help And Support while dealing with a significant potential fraud. By spending time and working through the process with me in great detail they were able to confirm to the best of their knowledge that I had not been scammed.

This was a very stressful time for me as it involved our family holiday and I want to compliment both of them for their patients care and ability to help. Dr John

Ranj- communication skills are very much good enough makes us feel . Kristy- is a very much quite person who lisen to person problem firstly and then help us out to try to solve them ,Jamma- sir always till date I have seen he will approach us first of all makes us seat well ask ,our doughs , maia is a good hsbc staff

Thank you so much for your help today. I received a call as I have a new account and Andrea patiently walked me through all the services and benefits I am eligible for. Much appreciated.

I have a great experience wit Mrs Rabia MUZAFFAR, premier relationship manager at HSBC, Sutton branch. She provide such Prompt response and clear advice with an explanation of little details for different products. It all helps people to make an informed choice and plan a head according to their needs. Her professionalism, enthusiasm and expertise is highly appreciated and recommended to everyone.