HSS ProService Reviews 

Delivered on time, tools were in good condition and as requested, collected on time. Perfect. Will use again

I ordered a concrete breaker and an 110v transformer to be delivered 24/07/2026. Early morning the transformer arrived with no breaker then several hours later the breaker arrives. These were placed as two separate orders so i understand there was a chance of them arriving separately however i am of the opinion the transport/ logistics department should have picked this up and sent them together saving the company both time and money on wasted fuel.
The breaker arrived with no power cord ( the tool could not be plugged into the mains), I notified the driver of this and he told me that he only delivers and i needed to take the tool off of the van which i did. I called the customer service and explained the above situation and was told i could collect one however needed to pay just under £4.00 extra , this i didn't understand but paid anyway as i had a job to do. I looked at the invoice only to discover the person i had spoken to booked a 110v extension lead and not a power lead. I spent the remainder of that Friday afternoon on the phone explaining the issue and was told i would get a call back which never happened ( this company is closed on a weekend) Monday morning i returned all the unused equipment to the depot. I called to raise a refund dispute and was told by one operator i needed to ass the power lead on separately and by another that this wasn't the case it should have been with the tool. I was also told maybe it was a cordless tool (which wasn't the case) but even if it was where was the charger and battery?. I finally explained the issue to someone who seemed they were quite experienced at understanding tools and their functions who said they raised the dispute for me however it would take 6-8 weeks to hear back, sorry up to 8 weeks to get my money back for your error?. The delivery service was prompt and i could not fault it but the rest of the service was pretty poor. Check you have all your ordered items upon delivery if not refuse to take it as not only did the person on the phone tell me incorrect information but also told me i had to take the items back at the end of the hire despite there being a collection and delivery service.

Great range of tools and dirt cheap prices compared to others in the game but customer service and training within the depot needs fine tuning.

Having raised many orders with HSS, I have always received good service from Kim Koolhof. She always maintains good communication and competitive rates, with all queries being dealt with promptly.

Very disappointing experience from HSS Pro.

I ordered a narrow scaffold tower, but a wide tower was delivered instead. I reported the mistake straight away and was told it would be investigated, but nobody ever got back to me.

The collection was then attempted without any prior notification. We were working inside the building on the first floor, and by the time we got downstairs, the driver had already left. We called him back within a few minutes, but he refused to return because the entrance gate was locked. It’s a commercial building, so the gate is kept locked for security reasons. If we had been told when the collection was taking place, someone would have been waiting outside.

What made the experience even worse was the driver’s rude attitude on the phone.

Wrong equipment, no follow-up, no collection notice, and poor customer service. I expected much better from a company like HSS Pro.

Item was defective. No one answers the phone. No way to contact someone to discuss off hire and return.

Fast and efficient delivery

Generator didn’t work. No one confirming refund.

Lost earnings they just say they don’t cover

Terrible

Best price on the market , quick delivery
Thank you

Great Customer service, although the scaffold was poor in terms of the wheels kept jamming.

Would have given zero star. Read negative comments and thought this would not happened to us, how wrong I was. For a week I messaged to say please can you put down an Am slot for us as it’s a day event and starts 12pm. What happens next is beyond belief that a company like this would act.

HSS pro service is more like a party which out sources their order to mainly speedy hire. Someone from HSS asked Heathrow branch of Speedy hire to deliver it to E1. This is where the call agents and sales department were so bad. First, how could you ask Heathrow branch to deliver it to E1 when you have a branch in E6 which makes sense. Speedy hire sends it to Beckton branch and by time they received it, it was too late to be delivered to us on the day and would deliver it tomorrow. We have a day event why would we need it the next day. To make matters worse, paid for diesel and fly lead adaptor, nothing on their system. Happy to take money but incompetent to noted it on their system. Eventually had to hire a van and go pick it up from Beckton. The branch? They don’t have fly lead adaptor then says no diesel too, had to ask twice we need this. Somehow they found it and took this with us with van.
I ask anyone who reads this, please do not hire from them, go directly to Speedy hire.

The sander I hired was ok, although wasn’t amazing. What has been worse is the experience afterwards. HSS keep emailing me extending my hire, despite the fact I have returned the sander and have proof of the return. I am being charged £35 every day and cannot seem to stop the payments going through. I also cannot contact them as you just end up on hold for hours.

If your order is an existing order you are no 14 in the queue.

If you want to place an order someone answers instantly.

Ring the new order line and get transferred because clearly they have no respect for you once you’ve ordered.

easy to use and delivered on time

Great service panels in good condition. Will use again.

I ordered bark for my front garden,I got regular updates on were the driver was and timings of his arrival
Brilliant buy and exceptional customer service from the driver

I have dealt with Brett Mundell on many occasions and he has always professional, helpful and quick at resolving issues

Easy to view and order website. Reasonable prices and speedy delivery

Both the machine quality and the customer service were extremely disappointing. After ten days still I am waiting to collect the machin from my home as I do not have any space to store it.They promised me several time but still no body came to pick it up.I strongly recommend avoiding this company. Instead, hire a Rug Doctor machine from ASDA or Tesco. I ended up renting one after this experience, and it was far more powerful, reliable, and delivered much better cleaning results. I would never use this company again.

Good value and Quick service - cheaper than anywhere else - nice courteous delivery driver who put the 500 litres of top soil right where I wanted it