I requested the user manual for my Huepar laser level because it wasn’t auto leveling. Once I got the manual, I saw that the auto leveling only works if the unit itself is level. Anyway, your quick... See more
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Oczywiście — możesz dać taki opis po angielsku: **5 stars** Very professional approach and excellent customer service. The team was helpful, polite and responded quickly to my questions. My i... See more
They make a great product for the money and at one point when I needed support they were extremely responsive and helpful. So when it comes to finding products that they sell, for the money and value... See more
My laser level failed, writing to the company I received an answer very quickly and clearly, all my questions were solved, the company sent me a new level. Thank you very much for your kindness and c... See more
Company details
Written by the company
Huepar was established in 2013 and has been specializing in laser level for 10+ years. We sold in over 130 countries with 20+ warehouses around the world. We hope everything went well with the Huepar product and customer service. Like many of our customers, you may have found our customer reviews useful when making your choice of the laser level or tools. We invite you to add your voice to the mix. We would be grateful if you could leave a review, telling us what you thought of our service.
Contact info
C/O 2125 Gateway Blvd, 41048, Hebron, United States
- support@huepar.com
- www.huepar.com
Breach of guidelines
Huepar provides nice equipment at…
Huepar provides nice equipment at reasonable prices and with many innovative features. I usually document my equipment so requested a link to a pdf of the user manual and my request was politely fulfilled in a very short time. My experience with Huepar's customer support was excellent and I appreciate their attention to customers after the sale.
good quality product that is worth the…
good quality product that is worth the money, customer support is very good and always ready to solve any question you ask them... thank you very much to the HUEPAR team
Really good after sales customer…
Really good after sales customer service. The lasers work great
Best customer service
Best customer service. Huepar is a great product. Used Huepar for 3 years. Never had an issue beside the battery.
Great after-sales service
After a break of my laser, had a great after-sales service. My contact guided me with some tests and gave me a quick solution in less than a week with a new equipment not impacting my work.
Recommand this brand (product & service).
Great warranty service
Great warranty service, had a broken piece on my laser receiver and they replaced it without any hassle.
Outstanding Customer Service
I broke a component on my LP36 laser pole, I reached to Huepar asking if the offered replacement parts that I could purchase. They responded almost immediately confirming which part was broken and then offered to replace it for free. Huepar set themselves apart from other less customer-centric companies. Team Huepar for life.
Fixing problem with the laser
My laser after half of year started showed a little bit wrong line on the ceiling. So I contacted Huepar customer service and they helped me with my problem so fast
Great customer service
Great customer service. Very fast, helpful and polite. Thank you
Outstanding customer service
Outstanding customer service. Fast, comprehensive responses and no charge to send me a replacement part for my laser which I had dropped and cracked.
Great customer service
Fantastic and quick response from Carina Xu. Completely helpful and my issue was sorted out in a couple of days. Would definately recomend Huepar for any laser level or any other product that they manufacture.
after getting a damaged lazer your…
after getting a damaged lazer your company promptly replaced it were awaiting its arrival now and thank you.
The person I corresponded with was very…
The person I corresponded with was very knowledgable and quick to respond.
They sorted my query efficiently.
I made a mistake with my order
I made a mistake with my order. I emailed to customer support and had a response and the issue was sorted within 10 minutes. Great service 👏
Excellent customer service,fast…
Excellent customer service,fast response and sent a new one instantly without even needing to return the faulty one I had.extremely happy.
Top brand !!
Top brand !!!
I sincerely recommend — super fast response, super fast problem solving. Highly recommended!
Great customer service
After a few uses of original laser, one beam started to dim until I couldn’t see it. They sent me a whole new unit with the upgraded options. Very happy overall
Customer service was great.
An excellent company, an example to others.
I have nothing but praise and good things to say about this company. The laser level is excellent quality but unfortunately one of the diodes failed, as they can. Huepar replaced it with a new one within a couple of days and even let me keep the old one that still had 2 working lasers. Customer service cannot be faulted.
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