Humana Reviews 296

9/25/25 1pm-Ran a claim for an order for a patient. Was approved thru Humana, but copay for patient was $1700. Tried to reprocess the claim for less but said it was already filled at my location. Called and spoke to agent (amy) and let her know to reverse the claim. She said she could not reverse the claim because it was paid. Let her know we did run the claim, copay was too much. We are trying to process for a lesser quantity, which the patient could afford. Agent (amy) seemed to be upset that we were trying to help the member. After arguing that patient had to pay and it was our fault they were going to pay. Asked for a manager and she said her manager agreed with her and she was not going to transfer me. Finally spoke to someone else who was able to reverse the claim for something the patient never received. Now patient can get the medication they need at an affordable price. Humana Agent was very rude and full of themself, which almost resulted in patient getting billed $1700. would not give me her id #

Very dissatisfied with the amount that Humana paid for some dental services I received recently. My Dental Insurance Plan said that Humana pays up to 50% for the services that I received. However, they only paid like 30%. Not acceptable.

I will be changing from Humana I've been having insurance for years with Humana and never had this much poor service every month I pay for part b plan and now I have to pay half for procedure I don't need this part c at all

My wife had her leg amputated above the knee and they denied her PT! They don't care about their patients overall well-being only about getting money from their customers who are their patients. They are the scumbags of insurance/medical companies. DO NOT use their services. Nothing but crooks!!

Four years in, and after the first two a big decline. First, my primary stopped taking the Humana HMO Medicare plan I had. Now, my new primary is exceptionally slow about referrals, and I believe overburdened because so many other primaries also likely dropped Humana. Specialists go out of their way to avoid you, even though they are in the network. It seems they are slow with paying, and don't pay enough. So, as soon as a specialist figures out that you have Humana -- good luck seeing them. You'll spend an inordinate amount of time calling specialists, leaving messages that are not returned, having appointments repetitively cancelled and rescheduled, or not answered at all. I believe the doctors know you have Humana because when you leave a message they want your name, number, and date of birth, or maybe they even have a different phone number for Humana patients. Even if you first get a referral from your primary (a necessity with the HMO plan) that doctor might tell you some inexplicable reason why they can't see you.

if you stub your toe Humana will probably help you. I have high grade bladder cancer and am undergoing BGC treatments Humana pays 250.00 per treatment i pay 400.00 copay .I also have afib and and a 90 day supply of medication costs 1000.00 which i have to pay 660.00 as a co-pay. if your healthy they're great, otherwise they suck. stay away

Humana agent, Doug Gilreath, lied about critical aspects of Medicare supplemental policy. He stated that the Humana HMO required no pre-authorization for specialists and that physicians out of network could be used. Neither are true. These are only 2 of the numerous lies used to induce us to sign up for the policy. Humana is, directly or indirectly, enticing their agents to employ such fraudulent practices.

If I could give Humana a zero star, I would! Here are my comments I posted on Facebook today:

Hate: a very strong word and I wish it was not in our vocabulary.
However, I am using this word to describe Humana Insurance. Every six month my wife has to get a shot for her bones and we were paying $95.00 per shot. Well, my wife was due for her shot last week but when she called Humana they said that the shot now costs $690.00 per shot. So nice of them to change the policy without notifying us. You are imagine the surprise. Their only answer is that we can make monthly payments. Not our style as we pay as we go.
We tried to get financial assistance from Humana and it was denied. Her doctor tried to show that was the only possibility. Again, Humana denied and still expects us to pay $690.00 per shot. Our hands are tied until we can find new insurance. My wife's health is most important so we will pay $690 per shot until we can find a new plan . When you are retired this becomes a struggle but we will survive.
I apologize for using the word "hate" but there is not other word that describes how I feel towards Humana.

A gentleman was suppose to come to my home to discuss ALL plans and companies. I specifically told him I was not interested in Humana but he said he represented ALL companies. Fortunately he called and needed to reschedule, come to find out he is only with Humana so apparently this appointment was a scam. Of course he denied the conversation we originally had. No one will be allowed to come to my home now. It’s a shame we can’t trust people any more but I have a friend that got scammed, she already had a plan and someone just switched it to Humana without her knowledge so be careful who you talk to and I definitely would not let them come to your home. Also my phone has rang all day long since I talked to this man and that will not help matters!

WASTE OF MONEY, They took my money. I canceled within my states 30 day period. They playing games. refunded my account then took it back. Then tried to charge my CLOSED account again!!!!!!!!

was signed up with a plan that DID NOT have anything I was told that I got in my plan! NO travel,, no meds[refills] ,,,no doctors,,, no hospitals....left in another country without meds , doctors or any type of plan that I was told I could do. 27 years I have been with humana , great way to treat me

Where to start? I lived in Tennessee and in Florida and had Humana gold plus and I had nothing bad to say about the coverage the doctors or anything of that nature. However, I had to move to Texas and in doing so I was told by a sales rep for Humana that I could not get my Humana Gold plus plan in my particular county. He gave me a PPO plan with Humana. He answered falsely too many questions and since switching to this plan, I have had nothing but trouble with co-pays deductibles appeals anything of that nature my doctor was trying to order specific test for me so that we could rule out things they kept denying those tests And it was in regards to cancer. Then I call there and I get someone who barely can speak clear English and is very hard for me to understand and vice versa. Today I called them and got the usual runaround of we’re sorry we apologize but now this procedure will be covered since you met that deductible. The thing is is I don’t have to have that procedure again for three years. They constantly are changing what’s covered or not I’m constantly having to jump through hoops I’ve been lied to and what makes it even worse today. I finally told them enough is enough. I will look for health insurance elsewhere, but it won’t be today. Then I was getting call after call from Humana phone number same phone number within 15 minutes. I had a dozen phone calls and each time I would say hello several times and then they would hang up. Now are they not only not covering anything basically but I’m getting harassing phone calls as well. All I can say is Humana Gold. Plus had been an awesome plan for me but their PPO plans are horrible. I would’ve never signed up for it. Had I known the truth and I don’t believe that they should go by county because where I’m living now I’m not accepted in that county for an HMO gold plus plan but 100 miles away I would be. And do not trust the sales people because that’s just what they are.

Terrible at providing medications at reasonable prices, and neglects to cover insulin at $35 a month.
They insist on a 50 day supply of insulin @ $70, which is contrary to my prescription of a 30 day supply from my doctor.
That figures to a cost of an extra $35 for 10 units of insulin. In addition, their coverage of needles required for insulin pens is a whopping $30 for 100 needles!
I purchase these same needles at a reasonable price of $8 for 100 needles on Amazon. Over 3 times the cost! Definitely a money grab on both of these supplies.

I will be ditching Humana as a "part D" supplier when open enrollment comes back in October.
ALSO, HUMANA IS NOW BEING SUED FOR MEDICARE KICKBACKS!
Shameless supplier!

I would like to formally express my deep concern and dissatisfaction with the care and decision-making process provided by Humana Insurance. My 84-year-old father recently suffered a serious fall, resulting in a broken hip. He was admitted to a hospital in Central Florida, where he remained for four days. Despite his age, pre-existing mobility issues, and the severity of his condition, we were informed that he would be discharged and sent home.

We immediately filed both an initial and expedited appeal, as we strongly believed that my father required continued care at a skilled nursing facility. However, Humana denied the appeal, stating that he was “walking just fine.” This decision was made despite clear medical advice to the contrary and without consideration for the fact that no one in the household was available to provide the level of care he required.

Within four days of being sent home, he fell again—once while alone and another time while a physical therapist was present. He was readmitted to the hospital, where it was later determined he had suffered a mild stroke, likely exacerbated by stress and inadequate recovery conditions. Once again, against medical recommendations, Humana discharged him to return home, disregarding the clear risks to his health and safety.

Since his second return home, my father has experienced three more falls, one of which was captured on video, clearly showing his inability to walk safely or independently. These incidents are the direct result of Humana’s failure to authorize appropriate post-acute care at a skilled nursing facility, which was urgently needed to support his rehabilitation and prevent further injury.

This has placed an unreasonable burden on our family and jeopardized my father’s well-being. We believe Humana’s repeated denial of professional medical recommendations constitutes negligence. As a result, we have scheduled a consultation with legal counsel to explore our options moving forward.

Humana Has Failed Me – Six Weeks Without Online Access and No End in Sight

I’ve been a Humana customer since the beginning of this year, and I’m beyond frustrated. For over six weeks now, I have been locked out of my Humana online account because of a so-called "technical issue" on their end. They initially told me it would take one week to delete my profile so I could start fresh and regain access. That timeline has now stretched to six weeks and counting. Each time I call, I’m given a new excuse:
– “One more week.”
– “Give it 10 days.”
– “Now 15 days.”
– And most recently: “Tech support can’t give a date anymore.”

This isn’t just inconvenient—it’s unacceptable. Like many people, I rely on my online account to manage my bills, make payments, and access important health resources. Humana’s inability to resolve this simple issue shows a total lack of competence and regard for its members’ needs.

What makes it worse is that no one has been helpful. I’ve spoken with multiple agents, and not a single one has taken ownership or offered a real solution. Every time, it’s just more waiting, more delays, more silence.

This isn’t just poor customer service—it’s a failure of basic accountability. For a major health insurance provider, this kind of prolonged inaction is outrageous and deeply disappointing. I trusted Humana to help me manage my healthcare, not create roadblocks and frustration.

If you’re considering Humana, think twice. If you’re already with them and experience a technical problem—good luck getting it fixed.

I gave humana one star because it won't let me give them anything less.

Last year i called to see if a dentist was covered in my plan. The person that answered the phone kept telling me to check the handbook, I kept telling g her I don't have one. She finally listed off all the things that are covered underneath the policy, but never told me where I was referred to was covered. After 6 + months of trying to get a transwer somebody finally told me there was nothing for the dates I was talking about. So my conversation was not recorded or noted on computer. 6+ i've been trying to get this and nobody ever told me.There was no messages in the time I was talking about.

Humana sucks and should be embarrassed about themselves.

I had a lovely conversation with a rep named Diane, and she helped me tremendously. She didn't hang up on me like all the other insurance companies that were calling me. She answered all of my questions, and got me signed up for the cash back and spending card. She was friendly, personable, and knowledgeable and made me feel like I was her #1 customer. Thank you, Diane T. for making my call with you a wonderful experience.

’ve had consistently frustrating experiences with Humana’s customer service. Today was no different. I simply wanted to make an advance payment for a future month, but their system made it incredibly difficult.

First, their chat function took me through full verification, only to end with a “technical error” and direct me to call a number. After calling, I went through verification again with one representative, who then transferred me to another department where I had to repeat the entire process. It took two phone calls and nearly an hour just to make a payment in advance!

To make matters worse, when I tried to give constructive feedback about their inefficient systems, the customer service rep hung up on me—without even acknowledging my concerns. Instead of improving their service, they’re making it even more frustrating for customers.

Humana seriously needs to fix its customer service process, chat functionality, and online payment system. This level of inefficiency is unacceptable.

Humana seems to have forgotten that women’s health matters. My experience with this insurance company has been frustrating and disheartening. They consistently deny medications that are essential for women’s hormones and everyday wellness. Meanwhile, medications for men’s "bedroom health" are approved without hesitation—no questions asked.

It’s especially troubling to see Humana increasingly deny access to birth control. This change raises significant concerns about fairness and transparency in their decision-making process. Why the sudden shift in denying critical health needs for women? It’s something that makes you wonder.

Humana’s approach reflects a lack of respect for women’s health and well-being, leaving many of us without the support we deserve. If you’re considering them as your insurance provider, proceed with caution and consider alternatives that prioritize equitable access to care.

I retired from my old job which provided insurance, so Humana became my only insurance. They couldn't adjust, kept denying my claims saying I had other insurance which I did not. I told them about the change multiple times but 2 months of calling them were required to get them to do anything. Still haven't paid some claims. Some of their CSRs are good but a bunch are either dumb or lazy. Not on the ball at all.