I never received the package or a refund. I placed an order 3.5 weeks ago but never received an order confirmation or a delivery notification. Customer support said the order had been delivered to... See more
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Con artists I ordered buy 2 get 2 free items. Only received 2. Called customer service and was told the items were never on an offer despite the website clearly showing they are! Was told I got free... See more
At the site it says 'delivered tomorrow'. I had to wait 10 days to see it automatically returned to Hunkemoller. I had not even arrived at DHL. 45 minute customer service. I reordered and exactly the... See more
I don’t normally write reviews, I was dubious about ordering given the low ratings however, I thought I’d take a risk. I have previously bought Hunkemoller but from a third party site. I have to say o... See more
1.6
Bad
4K reviews
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Replied to 50% of negative reviews
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Faulty item, no refund
I received a faulty item and did not receive a refund for it because I was not able to return the product as I do not own a printer. ustomer service was very difficult to get reach of and in the end they were not able to help.
March 7, 2026
Unprompted review
Reply from Hunkemöller
i'm really sorry to hear about your experience and the inconvenience this has caused. I completely understand how frustrating it must be to receive a faulty item and then have trouble arranging a return and refund.
Let's get this sorted for you right away. Here’s what we can do:
Stap 1: Please send me a clear photo of the faulty item by mail, including the article number (usually found on the tag or packaging). Stap 2: Once I receive the photo and verify the defect, I can assess if a return is necessary. If the item is clearly unusable based on the photo, I can process a refund for you without requiring a return. Stap 3: If a return is needed but you don’t have a printer, I can help you with alternative return options, such as generating a QR code for drop-off at a parcel point (if available in your country), or arranging a return in one of our stores.
As soon as I have the required information, I’ll make sure your refund is processed as quickly as possible. Thank you for your patience, and I’m here to help until this is fully resolved!
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Bought from the store
Bought from the store, love their designs and I think it’s a good price for the quality they offer
August 7, 2025
Unprompted review
Terrible First Experience – No Communication & Still No Refund
This was my first time ordering from Hunkemöller and after spending over £100, I deeply regret it.
I received no tracking information and had to call customer services just to obtain it. The order was meant to be Click & Collect via Royal Mail, yet the tracking showed it had been delivered to a residential address. The delivery photo clearly showed someone standing in a hallway without shoes — definitely not a collection point. I also received no email from Royal Mail confirming it was ready to collect, and when I contacted the Post Office directly, they confirmed they did not have my parcel.
I was told an investigation would be opened. After hearing nothing, I chased a week later, only to be told again that it showed as delivered — clearly no proper notes or action had been taken. A second investigation was then supposedly triggered.
Again, no updates. I had to chase for a third time and was finally told a refund would be processed. I am still waiting for that refund.
Communication is non-existent unless you chase repeatedly. You have to repeat yourself every time you speak to someone. When trying to follow up again, the phone system wouldn’t even put me on hold and directed me to live chat instead — where I waited 30 minutes with no response.
For a first-time customer, this experience has been shocking. Poor organisation, no follow-up, and zero accountability. I would strongly caution others before ordering, 1 Star is generous!
March 3, 2026
Unprompted review
Reply from Hunkemöller
Thank you for sharing your experience in such detail. I’m truly sorry for all the frustration and inconvenience you’ve faced—especially as a first-time customer. This is absolutely not the experience we want anyone to have with Hunkemöller, and I completely understand your disappointment.
To resolve this as quickly as possible, I want to make sure your refund is processed without any further delay. Could you please provide me with your case number or order number? With that information, I can immediately check the status of your refund and ensure it is handled as a priority.
Again, I sincerely apologize for the lack of communication and the repeated follow-ups you’ve had to make. I will personally make sure you receive a clear update and that your issue is resolved. Thank you for giving us the chance to make this right.
I love the quality
I love the quality, never had an issue, but past few of my orders have been cancelled without any explanation!
February 4, 2026
Unprompted review
Reply from Hunkemöller
Thank you so much for your kind words about our quality! I’m really sorry to hear that your recent orders have been cancelled without any explanation that’s definitely not the experience we want for you.
Order cancellations can happen for a couple of reasons, such as items being sold out or payment not being received. Usually, you should receive an email explaining the reason for the cancellation. If you didn’t get any explanation, I completely understand how frustrating that must be.
This shop is a complete scam
This shop is a complete scam. After placing an order, the money disappeared from my account and the order never arrived. It is impossible to contact customer service. I do not recommend it to anyone.
December 30, 2025
Unprompted review
Reply from Hunkemöller
I'm really sorry to hear about your experience. I completely understand how frustrating it is when you pay for an order and don’t receive it, and then can’t get in touch for help.
You are now in direct contact with Hunkemöller customer service I'm here to help you personally. you can also contact us via our official contact page: https://www.hunkemoller.nl/klantenservice/contact.
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I got a voucher for an item that I…
I got a voucher for an item that I returned in the store. I’m not able to use this voucher online. Totally useless. The items that I want are only available online and not in store anymore. Fix your outdated system.
January 9, 2026
Unprompted review
Reply from Hunkemöller
I completely understand how frustrating this is—especially when you received a voucher for a returned item in the store, but now can’t use it online for the items you actually want. That’s definitely not the experience we want you to have, and I’m sorry for the inconvenience.
Unfortunately, vouchers issued in our physical stores can only be redeemed in-store and not online. This is due to the way our current system is set up, and I agree that it can be very limiting especially when the items you want are only available online. Your feedback is very valuable, and I will make sure it’s passed on to our team so we can work on improving this in the future.
Can’t fault them.
I don’t normally write reviews, I was dubious about ordering given the low ratings however, I thought I’d take a risk. I have previously bought Hunkemoller but from a third party site. I have to say ordering from them direct I didn’t experience any problems. Item was as described, arrived well packaged, delivered by Royal Mail on time. I ordered on the 4/1/26 and had received it by 6/1/26 which is excellent for free delivery. Very happy, many thanks.
January 6, 2026
Unprompted review
Bad refund policy
I received one wrong product in my order. I contacted their customer service to file a complaint and to get instructions on how to proceed in situation like this. I added pictures that show the error had occurred. They never replied. The possibility of returning was about to expire so I returned the item.
Their refund was less than 50% of the price I had paid.
As a customer I do not wish to cover the costs of the errors made by the company.
November 30, 2025
Unprompted review
Reply from Hunkemöller
Thank you for sharing your experience, and I’m truly sorry for the inconvenience and frustration this has caused. You absolutely should not have to pay for a mistake made by Hunkemöller, and I understand how disappointing it is not to receive a full refund for a wrong item.
Let me clarify how this should be handled and what I can do for you:
Verification
Normally, when you receive the wrong item, we ask for a photo showing the item and its tag/article number. Once confirmed, you can return the incorrect item, and you are entitled to a full refund for that product.
Refund Correction
If you received less than 50% of the price you paid, this is not correct. You should receive a full refund for the wrong item, including any shipping costs related to the return (if applicable).
Insanely bad. In 40 yrs - not received such awful experience. They steal money.
To be completely transparent and add value for others. I ordered fleece PJ bottoms in sale. Last pair. I paid and ordered on the 5th November 2025. No email confirming despatch went out. I called the customer service line, they hung up, were rude and catty. Then on 11th November, I get a random Royal Mail Tracking no saying to expect 24 hr delivery. After 5 days, I contacted Royal Mail, who informed me that the full despatch did not take place, the tracking number is not valid and the company hasn’t done th usual process of RFID tracking or photographing or filling out their required forms. Royal Mail said they can not do anything, and that I should contact the Hunkemolller again. Yet again, I was put on a 30 minute hold, and when the advisor came back from hold she said quote ‘hahaha OMG, you are still on the line’ adding with sarcasm - ‘thank you for your patience’. Hunkemoller customer help line then said that she has issued a return request and ‘if it is approved’?????? I will get a refund. Sorry? So the arrogance is extraordinary - it was like this company has a god’s given right to take 12 GBP but without delivering anything. In the UK this is a criminal offence and called theft.
The reality is……this is a failed retailer…..they are about to go under……they have liquidity issues which is why they have suspicious or tight stock holdings and why they just dont have the cash to issue refunds.
Many reviews say many other retailers are scam companies, but guys, this really is a scam company.
They are about to go out of business and when you order….from their relatively expensive range……you risk having your money STOLEN. The products are not high end, but primark and cheap Chinese polyester materials with poor stitching.
You are better going to H and M where you can at least trust H and M are not going to steal from you.
November 20, 2025
Unprompted review
Reply from Hunkemöller
Hi Kate,
Thank you for sharing your detailed feedback. We are very sorry to hear about your experience with your order and the interaction with our customer service. We completely understand how frustrating and disappointing this must have been.
We want to clarify that it is never our intention to withhold orders or payments. If a tracking number or dispatch process has caused confusion, this is something we take very seriously and need to investigate further.
To resolve this as quickly as possible, we ask you to contact our customer service team again with your order number and any relevant documents you received from Royal Mail. Our team will review the case immediately and ensure a proper solution, including a refund if applicable.
We appreciate your patience and feedback, which helps us improve our service for all customers.
Kind regards,
Nelly
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Poor quality
I’m really disappointed with the quality of the bras I bought from hunkemoller . I asked the sales assistant how to take good care of them, and she told me to handwash them carefully — which I did. Still, both bras became completely damaged after only a short time of use.
This is actually the second time this has happened to me with their products. I really like their designs, but the quality doesn’t match the price, and it’s frustrating to see them fall apart so quickly even with proper care.
October 22, 2025
Unprompted review
Reply from Hunkemöller
Hi Maria,
Thank you for your feedback.
What a shame to hear that the quality of your bras did not meet your expectations, especially after you took such good care of them. I completely understand how disappointing that must feel, especially since you’ve had this experience before.
I recommend contacting our customer service team so they can look into this further and assist you with a suitable solution. You can reach them via:
Chat: Monday to Friday from 08:00 to 17:00 (the fastest way to get a response)
Phone: +31 70 700 6757, Monday to Friday from 08:00 to 17:00
Contact form: You can easily leave a message at hunkemoller.nl/contact
We truly value your loyalty and your feedback; it helps us improve our products and service.
Have a lovely day!
Kind regards,
Annemiek
Hunkemöller
Avoid - went downhill in the recent year
Something went very wrong with this company recently...
I made orders with Hunkemoller before, and never had any problems - products arrived promptly, I was able to return what I didn't want to keep; to this day, some of my favourite underwear, was bought from them! Which is the only reason why they're getting at least 2-star, and not 1-star ratinh right now.
However, it seems like something went very wrong this year. I made an order earlier this year during one of the sales, ordering a whole lot of lingerie. It took more than a week before I received a notification of it being sent; on their website the order status was 'completed', but I still hadn't received my order, or even a tracking link. I reached out to customer service and got a tracking link to Evri - however, on their website the package status kept showing as "we're expecting it". Additionally, it asked on Evri website to provide your postcode to get full tracking details - when I tried to input my postcode it kept saying it's incorrect. I reached out to Hunkemoller again and they advised that the package was sent and that the postcode error is on Evri's side and that I should reach out to them instead... sigh. I waited a few more days and the status was still stuck on "we're expecting it". Eventually I reached out to the customer service AGAIN, and I was just refunded for my order - but it took like a month from the original order.
Now, I thought, unfortunate, but things happen - I ordered from them before without any problems. So I made the mistake of ordering again - this time only one set. Guess what? It's now been 2 weeks and I still haven't received my order. The status on their website was updated a couple days ago to 'sent/completed'. The Evri link shows "we're expecting it" status and when I try to put in my postcode, it says it's incorrect :/ Gonna have to try to get in touch with customer service again to get a refund... which will probably take another few weeks.
For the time being, I wholeheartedly recommend you avoid this company (or at least their online website)!!
October 22, 2025
Unprompted review
Reply from Hunkemöller
Hi ,
Thank you for your feedback.
What a shame to hear that you did not receive your order within the stated delivery time and experienced these issues with tracking and delivery. I completely understand how frustrating this must be, especially since you’ve had good experiences with us before.
I recommend contacting our customer service team for further assistance. They are available via:
Chat: Monday to Friday from 08:00 to 17:00 (the fastest way to get a response)
Phone: +31 70 700 6757, Monday to Friday from 08:00 to 17:00
Contact form: You can easily leave a message at hunkemoller.nl/contact
to have the status of your order checked.
We hope you will receive your order soon and sincerely apologize for the inconvenience caused.
Have a nice day!
Kind regards,
Annemiek
Hunkemöller
poor balance cost quality
Really disappointed with the value here. The design might be European, but the product is made in China and doesn’t feel worth the high price. I paid five times more for something that fades so quickly. I’ve had items from other ‘cheap’ brands that have lasted for years and survived countless washes—those really win the washing machine battle. na na na..No-value-for-money!!!
September 30, 2025
Unprompted review
Reply from Hunkemöller
Hi Casanova,
Thank you for your feedback.
We’re truly sorry to hear that you’re disappointed with the quality and value of your recent purchase. That’s certainly not the experience we aim to provide, and I completely understand your frustration, especially when expectations aren’t met.
I recommend contacting our customer service team if you ever need assistance. They’re happy to help and can be reached via:
Chat: Monday to Friday from 8:00 AM to 5:00 PM (the fastest way to get a response).
Phone: +31 70 700 6757, Monday to Friday from 8:00 AM to 5:00 PM.
Contact form: You can easily leave a message at hunkemoller.nl/contact
We appreciate you taking the time to share your thoughts with us. Your feedback is valuable and will be passed along to the relevant teams.
Have a nice day!
Sincerely,
Annemiek
Hunkemöller Customer Service
A BIG MONEY TRAP
First, you place the order and pay €5 for delivery!!! The store promises delivery within 1-3 business days. Once the poor customer PAYS, they send a confirmation email saying it will arrive IN 7 BUSINESS DAYS.
So in the chat they blame DHL, but it hasn't even been passed on to them yet, it's not DHL's delay, the order hasn't even been processed yet - it's just the store's fault.
BUT WHAT IS THIS? A MONEY TRAP, and get this: you can't cancel anymore. You have to wait 7 business days and then another 10 business days for a refund. A CRAP COMPANY. A money trap. This is being delivered to a hotel, and when it arrives, I won't even be here anymore.
September 22, 2025
Unprompted review
Reply from Hunkemöller
Hi Cecilia
Thank you for sharing your feedback.
We’re truly sorry to hear that your order did not arrive within the expected delivery time and understand how frustrating this must be — especially when you're relying on timely delivery to a specific location like a hotel.
While we aim to deliver within 1–3 business days, in some cases delays may occur, and we apologize for any confusion caused by the communication regarding shipping times.
To help resolve this as quickly as possible, we recommend reaching out to our customer service team directly. They’ll be able to check the status of your order and assist you further:
Chat: Monday to Friday, 08:00–17:00 (fastest response)
Phone: +31 70 700 6757
Contact form: hunkemoller.nl/contact
We sincerely apologize for the inconvenience and hope we can still turn this experience around for you.
Kind regards,
Annemiek
Hunkemöller
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I purchased an item in June and it was…
I purchased an item in June and it was not delivered. I have called customer services three times (please don’t bother), written a post on X, and emailed. I am still waiting. It is shocking…I would never buy from this awful company again. It was my First and certainly Last time.
June 3, 2025
Unprompted review
Reply from Hunkemöller
Hi Kelly,
Thank you for your feedback.
We're truly sorry to hear about your experience and completely understand how frustrating this must be. Waiting for an item that hasn’t arrived, especially after multiple attempts to get help, is unacceptable, and we deeply regret the inconvenience caused.
While we know you've already reached out several times, we’d still like the opportunity to make this right. Please contact our customer service team directly, they can be reached via:
Chat: Monday through Friday from 8:00 a.m. to 5:00 p.m. (the fastest way to get a response).
Phone: +31 70 700 6757, Monday to Friday from 8 a.m. to 5 p.m.
Contact form: you can easily leave a message at hunkemoller.nl/contact to have the status of your order checked.
Referencing your order number if possible. We will ensure your case receives immediate attention and is escalated appropriately. We apologize for the inconvenience.
Have a nice day!
Kind regards,
Annemiek
Hunkemöller
Unstitched underwear
I bought an underwear that got completely unstitched in the third usage. I had already had issues with another piece in the past but just thought I was unlucky. But getting a piece completely unstitched is just absurd.
September 14, 2025
Unprompted review
Reply from Hunkemöller
Thank you for your feedback.
We’re really sorry to hear that the underwear was damaged so quickly – that definitely shouldn’t happen. We completely understand that, especially combined with a previous negative experience, this may have affected your trust in us. This is absolutely not the level of quality we aim to deliver.
I recommend getting in touch with our customer service team. They can be reached via:
Chat: Monday to Friday from 08:00 to 17:00 (the quickest way to get a response).
Phone: +31 70 700 6757, Monday to Friday from 08:00 to 17:00.
Contact form: Visit hunkemoller.nl/contact
to easily leave a message or check the status of your order.
They’ll be happy to help you find a suitable solution. Our sincere apologies for the inconvenience.
Wishing you a lovely day!
Kind regards,
Annemiek
Hunkemöller
I bought some underwear and never received it
I bought some underwear and never ever received it. The store sent the items back and I never received a refund. Customer service has been disgusting. They have the order number and a copy of the receipt and have done nothing. Doubt I will return or recommend.
August 11, 2024
Unprompted review
Reply from Hunkemöller
Dear Dee,
We are very sorry to hear that you never received your order and that your refund has not yet been processed. We understand how frustrating this must be.
To assist you as quickly as possible, please contact our customer service team via kundenservice@hunkemoller.com. You can also reach us by phone or through the chat on our website. Please have your order number and receipt ready so we can resolve this issue promptly.
We appreciate your patience and hope to restore your confidence in our service.
Kind regards,
Nelly
Hunkemöller
Absolutely ridiculous service
Absolutely ridiculous service! Returned a bikini on 9 July and have still not had my refund. I just keep getting told that as per normal procedure I’ll receive the refund within 14 days. It’s been more than 14 days, is almost 1 month! Don’t buy from here it’s a joke.
July 9, 2025
Unprompted review
Reply from Hunkemöller
Dear Louise,
We are very sorry to hear about the delay in processing your refund and understand your frustration.
Please contact our customer service team directly via klantenservice@hunkemoller.com with your order and return details. You can also reach us through the chat on our website or by phone for faster assistance.
We appreciate your patience and hope to resolve this issue for you as soon as possible.
Kind regards,
Nelly
Hunkemöller
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Absolutely terrible - AVOID !!
Absolutely terrible - AVOID !!
Have bought previously without problems, but something has changed. Last 2 orders have not been received - still showing 'fulfilment in progress'.
Unable to contact anyone. Received an automated response to my email from a 'chat bot' and subsequent emails have not been replied to.
June 28, 2025
Unprompted review
Reply from Hunkemöller
Hi Ruth,
Thank you for your feedback.
We’re really sorry to hear about your recent experience. That’s incredibly frustrating, especially when you’ve had good experiences with us in the past. We completely understand your disappointment with the delays and the lack of response.
This is certainly not the level of service we aim to provide, and we’d really like to make this right for you. Please reach out to our customer service team at: customerservice@hunkemoller.com with your order details.
We’ll make sure your case is looked into as soon as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
I wish you a wonderful day.
Kind regards,
Annemiek
Hunkemöller
Horrendous customer service
I placed an order for my daughter in law for some little summer tanks . I never received my order and tried to tell the woman I spoke with at customer service. They told me there is NOTHING they can do . They sent me a photo of the package being delivered but I never received it. They did not offer to resolve my issue and told me to file a police report. I am out 60 pounds and no gift. Would never order from them again. Horrible customer service.
June 12, 2025
Unprompted review
Reply from Hunkemöller
Hi Doireann,
Thank you for your feedback.
We are very sorry to hear about the trouble with your order and understand how disappointing this situation must be, especially since it was meant as a gift. It’s certainly not the experience we want for our customers.
We’d like to help resolve this for you. Please contact our customer service team again directly at: customerservice@hunkemoller.com, and we will do our best to assist you and find a suitable solution.
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience.
I wish you a wonderful day.
Kind regards,
Annemiek
Hunkemöller
From 5* company in recent years to 1* in 2025
Up until end of 2024 everything worked well. I knew the brand from Germany - it was my favourite lingerie shop. I have been a regular and a happy customer until my first order in April 2025 did not arrive. It at least got cancelled and money was refunded. I was told delivery issues. Fine, it can happen. I ordered again in May 2025. Parcel hasn't arrived and the money has not been refunded yet, nor have I received a reply to my refund request.
I am really not sure what happened but from a very reliable 5* company they dropped to 1* and I have been a customer for years. I hope this will get picked up again...
May 31, 2025
Unprompted review
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