Huntington Reviews 

I have been with Huntington for over 12 years. They used to be kind of a lighthouse for banks but now they just seem less than average and customer service is really slacking at the 800#. I called today to see if I could get a Debit card for, my son that is 12 yrs. old, savings account. I had a call back set up for 10am this morning and they did call on time. The lady's accent was extremely thick but managed through it. So, as I thought she was ordering it and put me on hold for a long period of time. I went ahead and called in from my work phone and got right to a CSR again really strong accent. And there was a lot of excuse me, repeat that on my part because I could not understand him. CSR use to be American what happened. So anyways again trying to order debit card for my son. I verified everything they asked, and they wanted to send me text verification code and I'm like so what's protocol if I don't have cell?? I said not everyone has a cell or knows how to use it. I am a property manager and not all my tents have cell phones or know how to check text. I said can you send it to my email. I'm just so sick of every business expecting people to be reliant on cell phones. He said no I would have to go into a branch. So, I said fine send me the code. I verified and he said can I put you on hold to order ATM card. I said excuse me I need a debit card so he can order things with card. He says that's what I meant. Ok. He gets back on the phone and says he could not do a debit card for a minor I said OK then put it in my name. I need a card for the account I am not always available to transfer money to my account for him to use my card. I was put on hold again; he gets back on the line and says I will have to visit a branch to get a card. I said I need to speak to a supervisor he transferred me over and I asked can you see who I spoke to today she said yes, I have 1 call logged and I said no I have spoken to 2 people how are my calls not logged. No excuse or reason. I said Well call one was disconnected with me sitting on hold for over 20 min and she neither got back on the line nor called back I then said I'm disappointed in service I have less reasons to stay with Huntington. I said you do not have a branch in my area. I said there is an ATM but I found that after I had to open another bank account in my town. The ATM location doesn't even show on their location map. I said why is there an issue with me getting a debit card for my son's savings account she proceeds to tell me they only issue ATM cards for savings account. My reply well both of the CSR I spoke to today said otherwise. I said the CSR that just transferred me to you said I would just have to go to a branch. I said so why do they not know this. She said they do. Well again obviously they do not. I asked why the insist on sending text message and why can't I opt in for emails for verification codes. She said it's a safety feature, I feel otherwise. If I have to call type in ss# verify debit card code, why do you need a verification code sent to my cell and not to my email if I have already verified who I am also verify phone number and address that's on account to order card. She said we only do it or certain things like ordering new cards. I said but I can order a replacement card on-line with no extra verification. She said on-line account is password protected I said so is my email. Then I asked why the money transfer from bank to bank was taking 5 days she said it takes 3 days. I said I put in transfer yester the 10th and it said it would complete on the 15th. So, she replies it takes 3 business days. I then ask so why is it Huntington is falling behind. My Chase account even on weekends can-do real-time bank to bank transfers that second no wait. My work hours are longer than the bank hours so again since there is not one in my area me taking my lunch to go is going to cause me to run over lu allowed time and lose pay. They need to change protocol and they need to adjust to people that do not have access to a branch. I mean they have a location map so they can verify themselves when a branch is not convenient. The phone CSR no longer make sure you are pleased with service, or they have completed request somehow, they are not even logging calls I don't feel safe with that. So, someone can get in my account and leave no trail. not cool. They don't even have the basic knowledge that you cannot order a debit card for a savings account and the accents are so thick you cannot understand what they are saying. I do not have issues when I go in the branch but that is not often because again my work hours make it hard to make it there. They need changes IMMEDIATLY. and again, every correspondence I have had with them over the phone lately has just left me disappointed. Oh, and I had another issue with them not seeing I had even ordered a new replacement card but yet I received an email that my card was on the way that's another review

I remember when Huntington bank was TCF and Chemical bank and NEVER once had any issues. However, I recently relocated back up north and began banking with Huntington and not once, but TWICE the ATM took my money and didn’t deposit it. 🤦‍♀️ I had to file a report and they said the people who collect the money only come once a week so I had to wait over 13 days total just for them to give me a “temporary credit” for the deposit. Of course after counting the money it showed that they had extra which was the exact amount the machine took from me ($1,200 THAT time…which was upsetting for several reasons but mainly bc it made me late on bills).

Sometime later, they closed my account down out of LITERALLY NOWHERE, and I called SO many times and spoke to several people in different departments and NO ONE could explain to me why my account was closed. They said they would mail the check with my remaining balance and it NEVER ARRIVED! After going to a completely different town, I was able to sit down with a lady at that location and she did some digging and finally got me some answers. (Not that they made any sense) My husband had somehow been made the primary account holder (even though I opened the account and added him on as a joint account holder when we got married). She told us they closed the account because they don’t do business with people who sell tobacco in their stores. FIRST OF ALL, MY bank account was never used for ANY company expenses, so why would that even matter what is sold in the store we own, and second of all we bank with a completely different bank for Business checking.

Luckily the lady was able to put a stop payment on the check that was “lost” BUT my husband had to take off work because the check HAD to be written in his name bc someone (never found out who or how) made him the primary account holder. 😑

I have never been told I couldn’t bank with ANY bank ever again, but apparently now I can no longer go to them for banking services… nor would I! All around horrible pain to deal with and not worth the headache. 🤦‍♀️

I opened a small business checking account online and understood as long as I had a personal checking account in good understanding, any monthly fee would be waived. Once the review was done and I received an email that I had the elite business checking account with a $40 monthly maintenance fee, I immediately called up. Turns out I have to maintain a $50,000 balance in my personal checking account — which will never happen — In order to have the monthly fee waived. I don’t even have any income that will be going into the account anytime soon and to start out it would definitely be $2500 or less and maybe eventually $10,000 or less.
It’s been over three weeks and I never received my debit card. I called over a week ago. They couldn’t help me over the phone because I don’t have a checking account number because I never got anything with a checking account number on it from the bank. They said once I got my checking account number I could call customer service and they could either close out my business checking account for me or take it down to the basic level account where I wouldn’t get a monthly fee.

This morning I called to report that I still had not received my debit account and that I just wanted to close the bank account because this is proving to be too much of a hassle, and was told they can’t do it over the phone and that I can visit any local branch where they can do it for me.

I drove down to the Belleville Road branch and was told by the teller that she cannot close the business checking account and that I would have to schedule an appointment with their manager, and that the earliest was next Wednesday.

I made an appointment to go in on my day off next Friday, wasting more of my time. In the meantime, I got in the car and called the other local branch on Huron River Drive to see if they might be able to take me today or sooner than next Friday, and the person who answered the phone told me they were extremely busy and that I would have to schedule an appointment with the manager and that he wasn’t able to do it right then because they were very busy. So I gave him my number to have the manager call me back and he said he could take down the number, but he would probably forget to call me back and I should just keep trying.

Customer service not so much. Wishing I had never opened the business checking account. The personal accounts that myself, and my kids own have been running along smoothly, but I’m half tempted to pull everything out. This is not how things went when I once worked at a bank. The manager was always on duty, first come, first serve.

I am writing this review to express my profound disappointment and frustration with the discriminatory practices and disrespectful treatment I experienced at this branch. As a Black customer, I was appalled by the blatant discrimination and lack of respect shown by the bank's staff (the Indian manager and chubby blonde).

During my recent visits to the bank, It was clear that my race influenced the way I was approached and served. The staff displayed a disturbing lack of professionalism and courtesy, making me feel unwelcome and undervalued as a customer. I witnessed and experienced prolonged wait times, unnecessary scrutiny, and outright dismissive attitudes from them. It was evident that Black customers were not given the same level of service and respect as others, which is unacceptable and deeply troubling.

In one particular incident, I was subjected to unwarranted questioning and treated with suspicion when attempting to conduct a routine transaction. This level of disrespect and prejudice is not only unprofessional but also a direct violation of basic human rights and dignity.

Discrimination in any form is intolerable, and it is disheartening to see such behavior from an institution that should uphold principles of equality and fairness. No customer should ever feel marginalized or mistreated based on their race or ethnicity.

I strongly urge the bank to address these discriminatory practices and take immediate action to train their staff on diversity, equity, and inclusion. It is crucial for the bank to foster an environment where all customers are treated with the respect and dignity they deserve.

Until significant changes are made, I cannot, in good conscience, recommend this bank to anyone. I hope that my review serves as a wake-up call for the bank to reflect on their practices and make the necessary improvements to ensure equal and fair treatment for all customers.

Got rid of everything that got me to open an account with them, seems like a scam they pull just to get people to open accounts.

8 weeks from purchase and 2 weeks post temp tag expiration and no paperwork from Huntington to get tags. Dealer confirmed they have had the title for weeks. Calling is a 30 minute hold. Can't leave a call back number because their system does not recognize entering numbers from cell phone. This whole ordeal with them has been horrific. Said they mailed it last week and gave me a tracking number but USPS site says "label created, waiting on package". I have a new car I haven't been able to drive for 2 weeks with no relief in sight. Cannot put into words the level of frustration I feel every time I look my new car while waiting for a ride.

It would be helpful to flag spam Zelle accounts. I know it’s at your own risk, but you would think a bank would help protect your money from con artists

Well my mother for the last 18 years was getting her checks done for free at Huntington Bank. Because she has neuropathy in her hands, and it's hard to write. Now mind you they did about 8-12 checks a month. Now Huntington wants $7.00 a check. Nothing like ripping off a senior. But they keep taking away the conveniences that brought us to that Bank. So now we are looking for a credit union because rumor has it that big banks are a scam and a rip off. The more that I can take down the big ass companies the happier I am. We will unite to put you out of business. -uck big banks!!!! Stick with the little HONEST guy!!! You lose!!!!!

Do not get a home loan if you are in the Chicago area well at least from loan officer Bisael, terrible service! He definitely knows how to dodge phone calls and avoid his clients. If you like being told what you can and can’t do in your home buying experience, he is a your guy but if you actually want to know and be involved go to a different bank or credit union not Huntington. Banking is great! Lending is horrible. I was suppose to close on my house Feb 29th. It is now March 27th. After burning my vacation to close on Feb 29th he refused to make accommodation for me to close on an off day and refused to accept responsibility for this mishap and still wanted to charge me to extend my APR lock rate because I could not sign on his specific date. He only accepted to have charges waved after I backed out of the deal! A little too late!

I being with this bank for months now and I wish I never got an account with this bank I experienced bad customer service over the phone and they keep charging me in addition, These last fees yet leaving my account overdraft yet without me knowing

I have been banking with Huntington when it started if with another name and has changed hands many times. I started my account in 2009. I have never had a bad experience with them. The customer service agents, the tellers and not all the managers but many of them have been extremely helpful, polite, courteous and friendly. Hope the bad ones are weeding out in the process. I wish they didn't charge for overseas withdrawals, but that is what they do. Also their ATM charges outside their network is also a pain in Bank. Most accounts allow 0 balance, early direct deposit (3 days), they don't have many of the charges that other banks tend to charge. The offices are very appealing. Since I am still with them, that should tell you that they haven't been robbing my money by charging crazy fees for anything. I use them wisely and avoid the avoidable. I recommend this bank highly

Absolutely ridiculous! I've only been a customer with Huntington Bank for around 4 months, however, I've deposited a significant amount of money into my checking account since joining, well over $15k. I've started a new job and my first check was not direct deposited as it normally is, so I had to deposit my check. Today, is Friday, 2/16/24 and I was told that funds may not be available until Fri, 2/23/24 or Sat, 2/24/24. Wait, what??? So what I am suppose to do regarding my bill payments? Huntington team of processors can't call to verify the check through my employer or the bank? Should I have known, my best option would have been to use a check cashing store for this one-off circumstance. Once my check clear, I will be officially closing my account and will no longer conduct business with them. This is absolute stupidity!

I saw 2 fraudulent charges on my card. I called right away to make a report. I closed my card, I took all remaining money from my acct. After "researching" charges it was determined that they were not fraudulent charges. Despite that I did everything I needed to on my side. Also both my husband and I were at work all day during this purchase of almost 2000.00 at best buy more than 35 miles away. I went to the town where the purchase was made and filed a police report. I called Huntington to get the exact time and date. I was told since I closed the card they can no longer see what time the charges were made. As if I did something wrong, or I should have left it active. It bewilding how they came to this conclusion. I also went to my local branch with my card at the end of my work day, where they destroyed my card for me.

On two occasions at two different branches, one in West Milton, Ohio and the other in Perrysburg, Ohio. I have had exceptionally great customer service. My elderly mother's account was compromised with her writing a check to a scammer. I am still in the process of changing accounts, but have been so impressed with the kindness, patience, and helpfulness of the employees at these two branches. It has restored my faith in working with someone in person vs. over the phone or internet. Thank you Huntington for having exceptional branch employees. I as at the branches on two different dates: 01/19/2024 and 01/26/2024

Kinda ridiculous, no ATM'S anywhere except for one in the middle of nowhere, won't post a deposit till late morning, .takes forever for temporary holds to complete

Huntington has always treated me fairly. Their 24 hour grace policy has really been helpful to me. I love my free checking account.

decent bank nothing great about them the only thing i don't like its takes 3 or more days to transfer money to another bank but if i go from my other bank to huntington it only takes 1 day if not on a weekend or holiday of course

Huntington Bank Western avenue Chillicothe Ohio. Too many mistakes made with a trust savings acct , that I am listed both POA & trustee. Had to keep presenting them with same paperwork over three times. They still could not correct the problem. The branch kept blaming it on the"back office". They put a freeze on the savings account never notified me until I went in to withdrawal money and they said I couldn't. Gave them the paperwork yet again, they assured the freeze would be lifted. After 7 months went to make another withdrawal. Freeze still on it. I blew my stack. Told them to get on the phone, correct the problem, close this acct and issue me a check. Which after 45 mins waiting, the acct was closed. I was issued a check. I left and I'll never do business with your bank again. They were all rude as could be through this 7 months of hell.

Took out a HELOC and they stated at closing if I kept a $25,000 balance in a checking account they would waive the $60 annual fee. Have charged me 3 years in a row, first two years they waived it but I had to call in and bother them about it. Now, suddenly in year 3 they have forgotten about waiving for the $25,000 balance in checking account. Will be closing out HELOC and taking my $25,000 in checking to another bank. If you can't keep your word about a tiny $60 annual fee then who knows what else you are not going to honor.

I am literally copying and pasting the review below mine. The exact same thing happened to me. Is this even legal?
I deposited a check only to have said check held hostage, they wouldn't let me deposit it and they didn't return it. They basically stole my check!!! Do yourself a favor and not bank at Huntington!!!!