Huntington Reviews 

Three weeks after paying off a loan for one of their customers, I have yet to receive my liens release paperwork. They are refusing to send after we paid their loan in full and also stating that the loan has been satisfied to the fullest meaning it’s been paid off. They supposedly do not have a department to talk to regarding your lien or title releasing this place is a joke and if you continue to read the review reviews, you will know why all the same problems do not I repeat do not get along with Huntington Bank.

Held a refund check for soooo long that I got evicted from my apartment! It was a CashApp refund check. Sent by the state. Huntington went above and beyond to guarantee I would become homeless while waiting on a crappy banking process which shouldn’t even be an issue.

How come ever since Huntington has bought out Cadence the ATMs have been down? No money in them. I have tried multiple times to withdraw money at different locations and can’t get it anywhere. Piss poor way to start out. Would NOT recommend anyone to swap to Huntington.

Horrible customer service. The Bank has been sitting on a insurance company check for 5 weeks related to an insured loss at my home. I have numerous emails to the Bank’s insurance claims division as well as no less than 10 calls.
On another matter the Bank held on to a large prepayment on a sons mortgage for more than 2 months before debiting the mortgage balance. Really?

Worst bank ever, when I tried to transfer money the transaction was cancelled by them after 3 days by email. I called and they said I had to verify my account at a branch and bring my statements of my external account that I wanted to transfer my money to, which I did. The following afternoon, they went and locked out my account after I verifed it in the morning and customer service told me to go verify my account again at a branch which I already did the in the morning. I called customer service and they said it would take 3 weeks to unlock my online accouint after they send a letter in the mail to me. I called the branch and they never called me back. I closed by account the following day.

I was a Veritex Bank customer for over 5 years and they were bought out by Huntington Bank . Huntington has been terrible with customer service and new fees . They topped themselves today at the Huntington Bank location in Irving Texas at 4300 N Beltline Rd for the worst customer service experience . I went to make a deposit and get a cashier check out of my business account . I was denied service for not removing my prescription sunglasses that I can see without having them on. I provided my current Texas Drivers license and debit card and removed my glasses see they could confirm my identity . I requested to speak to a manager and was told they were not in. They refused me service and were extremely rude . These women need customer service training and the manager should be ashamed that these are the employees they are putting on the teller windows to help customers with their money . I can not control that I need glasses to see and I feel very discriminated against for my visual impairment . I left without my banking needs being meet . I have filed a complaint with the corporate office of Huntington Bank. Huntington Bank has ruined the good reputation of the bank they took over . Be careful if you have vision issues because they will refuse you service if you need sunglasses to see the transaction in front of you .

I had opened my first account with them at the end of May. It took a couple of weeks for the direct deposit would deposit. That deposit went fine. Before my second deposit could be deposited, they put my account on hold. No call, no email, nothing. Then they closed my account the following week. Because they closed that account, my second deposit was deposited into that closed account. I have been trying to figure why it was closed. Everyone I talked to stated that I needed to wait for the letter. I finally got the letter and no where in it does it state that my account was going to be closed, just put on hold. Towards the end of the week, they told me it was rejected. Due to all of this, I lost my storage units today. They were auctioned off at 11a. Because of their actions with my direct deposit, I lost my storage units. I lost everything due to them closing my account. My direct deposited into the closed account was to pay my units paid up. But that didn't happen. If I could give 0 stars, I would. Please do not open an account unless you don't have any issues with your banking. This is the worst bank I have ever opened an account with.

Stay away from this bank. Im telling you. I opened a checking account online. They approved it, sent me my bank card, and checks. I did one single online check deposit for 1k. The put a 5 day hold on it then closed my accounts.

I went into the branch to see what happened. They said the check was flagged by the fraud department. No reason given. The person who wrote me the check is a customer I do work for. They tried to tell me they didnt cash the check amd its still under review. I told them I know the guy and he sent proof they already cashed it and its cleared with chase bank no issues. I also showed them the actual check as I still have it because I deposited it online. They refused to give me the money and said I would have to wait up to 60 days for it. Its been 65 days now. So I called the branch again and now they say it can take up to 90 days.

My warning to anyone out there. Is what if this was your savings etc you transfered over to them. You could be in major financial trouble if they held ot like they are doing my 1k. They honestly dont care. All they do is reference the paperwork you sign to open the account. Theres a loop hole saying they can fo this.

So stay away there are many other options out there then this bank.

I've been reading these reviews and it looks like you guys are having problems budgeting. I can't tell you how many times I go to a store and try to leave a tip only to be rejected with, "Oh I can't take that." You gotta take the money, otherwise you go into debt. YOU PEOPLE ARE MAKING US ALL LOOK BAD. Although, some of us need it and some of us don't. I've never had a problem and I received $400 bonus 2 months ago which of whom my landlord demanded that I pay him. He stands about 4ft tall at 100lbs... I'm 6ft/200lbs. I'm sure I could throw him... He has increased the rent for next month as well! 🤪
Now, my standby cash has been defunded from $500 to $0. Obviously they know who and what they are hunting for. I only have 2 questions;
WHAT DO YOU DO ABOUT THAT AND HOW AM I NOT THE LANDLORD?

If I could give ZERO stars I would. Absolutely the WORST most disorganized bank I have EVER dealt with. I have dealt with this bank for approximately 3 years now and month after month I need to call them to get principal and interest payment breakdowns on my loan ( they are not available any other way) and they can NEVER find the authorization to talk to me. I spend HOURS every month trying to get this information!
I actually sold my broker dealer to a LARGE bank, I have a CPA and a half dozen securities licenses. Maybe they should hire me to fix their broken systems. I have to imagine I'm not the only customer complaining if it is this bad and they can't resolve the issue in 3 years.

There were several errors in my transfer history. I transfer money for one Huntington account to a different Huntington account. For every actual transfer, there was a second identical transfer form a mysterious "Closed Account". And each had a unique transaction number. I've never closed an account at this bank.

I called Customer Service. Which used to be really good until it was offshored. Now it takes three times as long to end up with no resolution. They read script, spit back to me what I said, which is wrong, and then ask stupid questions like this: "What is the account number of the Closed Account?" There is no closed account! It's a Huntington system error.

I called a second time, hoping I would get a person who could understand the issue. No luck.

Finally I called the online banking tech support number. Instead, I got the same offshore customer service! She said I had to explain the situation first before she could transfer me to online support. After going through the entire description again, and inviting her to look at my account to confirm the issue, I was transferred. The person I was transferred to said "I don't know why you were transferred here." Uh, you're online support, right?"
She did confirm there was an issue, and opened a ticket for it.

Total phone time: 1 hour, 33 minutes over three calls. It seems to me that when customer service is offshored and the people take three times a long to get to no solution, is the bank really saving money? Support used to be in Michigan, and the few times I called (over 20+ years) were quickly resolved.

sheesh firstly, where to start!! Reps/supervisors attitudes doesn't suppose to go together especially with customers whose depositing money in their financial institutions keeping jobs**. of which,(joshua) a supervisor informed me that my transaction will returned due to( .92 cents,,) below the actual amount???? .92 cents Guys!!!!!! What!!! Now mind y'all that huntington has a $50 grace period for situations or whatever. I was also informed by (joshua) that if said .92cents wasn't deposited by 1am 7-3-2026 that my transaction will be returned... LOL. As if I can't move to another BETTER financial institution:] at ANYTIME. I Believe I'M going to My University of Michigan Credit Union from Now. Ugh Bad business HUNTINGTON

The absolute worst customer service I have ever seen. I'm trying to get through to them regarding a retirement benefit owed me and this is literally impossible. Huntington's customer service gets an F.

Worst bank ever do yourself a favor and stay far away from huntington I am closing my account with them today

Wouldn't give an eighth of a star if that was an option. Total BS administrative block and my money has been sitting there me unable to touch it while they tell me that they sent a letter in the mail explaining if the account was still open or not etc etc etc and NOTHING month plus gone by and this is beyond stupid

Worst bank in the Miami valley and probably Ohio. Watch them mess up on simple to large number banking many times. Glitchy apps and software. Glitchy tellers and uppers as well that aren't running a proper business

Why go to the petting zoo when you interact with this virtual donkey show over the phone. Completely incompetent customer service agents. Transferred 6 times to make a simple payment on a commercial loan. It embarrassing (for Huntington) when your customers need to beg you to take their money. These guys are completely unorganized and are directionless in their operations. Use any other bank…

I called in just to ask for help changing my new debit PIN for work, as I was told it would be the same as the previous card through Cadence, and it didn’t work. And when I try to change it online it says there’s an error. The man that took my call seemed to be in a terrible mood, huffing and puffing with what little he said. Gave me a temporary login password, which I didn’t need, then took me to the screen I was on previously regarding changing the PIN, and said “well it doesn’t give me a problem at all.” Like, end of story. So I asked if there was a different department that I should call or what should I do, since it was still giving me the problem on my end (he couldn’t fix anything on his.) He said he’d transfer me to treasury something, and then hung up. So now my bank login doesn’t work either. I understand it’s probably a nightmare dealing with the transition, but my goodness at the unfriendliness on this small issue. This is my second interaction with Huntington since the transition. The first one, a lady on a different topic, at least tried to be helpful. This guy really seemed to hate his job today and now I have more problems than I started with. Do better, Huntington!

i have a business account with huntington. it used to be good but they recently switched over to this AI service and ive neve been so frustrated in my life. i have a fraud charge and it took me over an hour to even reach someone. finally i did and they had to transfer me to business - which is where I called but i guess the AI bot sent me to the wrong place. now an hour later im still on hold. The ai can schedule a call back but the call never comes. Huntington used to be good but WOW has it gotten awful with their latest update. Do not take your business banking to Huntington.

On June 16th and 17th I noticed 2 charges on my debit card that I didn't recognize charging, along with 2 international fees that HB charged me. I have fraud alert on my account and was never notified of these charges. I called and spoke with a supervisor. This so called supervisor was very dismissive and unhelpful from the very start. I asked her if she can tell me the types of businesses and their locations and she refused to do her job by doing her research. ALL she kept on saying was she didn't have access to find it and for me to do it myself by googling it. I hung up and spoke to another supervisor who assured me that every supervisor has access to find out where the merchants are located. He said both charges are in the UK at 2 different restaurants and the other supervisor could have easily found that herself. He blocked my card, sent out a new one but till this day ONLY one if the charges and fees have been removed. I called last weekend to find out why the other charge and fee is still on there and also why I wasn't alerted of this activity with fraud alert on my account. I got another very rude supervisor who got very sarcastic with me, didn't want to answer any of my questions. I called the next day to file a complaint regarding the bad customer service I received. I was told someone from escalations will call me back and no one has called me till now. I called a few days ago to ask about both matters again and this time I was told to go file a police report to help get the other charge and fee reversed. I filed a police report and called back to give the number. I spoke with a supervisor in the disputes department. Explained everything to him. He was very dismissive, didn't acknowledge anything I said and rushed me off the phone. The next day I called back and was told by another supervisor that the previous supervisor in disputes NEVER took my police report number down and he immediately closed the case right after our call. THIS IS UNACCEPTABLE!