After noticing an imperfection on my bikini top, Chloe with customer support was quick to respond after sending pictures Hunza G said that they would send me a new replacement suit This is why their... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with Hunza’s customer service. Ruby went out of her way to contact the warehouse to ensure my order was delivered on time, when I didn’t press express delivery.
5 stars — Exceptional customer service I had an issue with my shipping address after placing an order, and Chloe on the customer service team handled it quickly and graciously. She cancelled my origi... See more
Company replied
Absolutely love everything I’ve bought from Hunza G! The quality is amazing every piece feels so well made and flattering. You can really tell the brand focuses on great materials and design. The cus... See more
Company replied
Company details
About Hunza G Ltd.
Written by the company
With modern nostalgia at its core, Hunza G has grown to become an iconic brand synonymous with the beach. Its 80’s roots bringing a cool and contemporary twist to beachwear in powerful hues. With a One Size Fit mantra made possible by figure flattering fabric that flexes to sculpt and support all shapes, the secret to Hunza G is to wear it how you want to.
Hunza G's one size stance is not only an effort to remain an inclusive brand, but also reduces the risk of over-purchased sizing on a commercial level. Ethical and comfortable, each piece will see you through a lifetime and all that it brings – pre, during, and post pregnancy – as well as any other life changes your body goes through. Hunza G places emphasis on timeless pieces that hold the same value today as they will in the future. If looked after carefully, they can be passed down through the generations.
Shop Swimwear
Shop Clothing
Shop Baby & Kids
Contact Us
Our Warranty
Written by the company
- We offer a one-year warranty on orders purchased directly with Hunza G
Contact info
51-52 Frith Street, W1D 4SH, London, United Kingdom
- +44 141 673 8226
- customercare@hunzag.com
- www.hunzag.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TThey listen & respond!!hey honored my request- which I so…
They honored my request- which I so appreciated Also I love their swimsuits!!
June 22, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Ann,
Thank you so much for your lovely review.
We're delighted to hear that we were able to accommodate your request and provide a positive experience. It's wonderful to know how much you love your Hunza G swimwear too!
We truly appreciate your support and look forward to welcoming you back again soon.
Warmest wishes,
Lily
Customer service were very helpful
Customer service were very helpful, beautiful swimsuit.
June 23, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Jessica,
Thank you so much for your lovely review.
We're delighted to hear that you found our Customer Care team helpful and that you're enjoying your beautiful swimsuit. Your kind words mean a great deal to us.
Thank you again for your support.
Warmest wishes,
Lily
Their customer service is awesome
Their customer service is awesome! They reply immediately and they respect their customers , high level company!
June 22, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Pauline,
Thank you so much for your wonderful review.
We're thrilled to hear that you had such a positive experience with our Customer Care team. Providing helpful, responsive service is incredibly important to us, so it's lovely to know that this came across in your interaction with us.
Your kind words and support mean a great deal, and we look forward to welcoming you back to Hunza G again soon.
Warmest wishes,
Lily
Top notch customer care service at Hunza G!
The customer care service at Hunza G has been amazing! They were very methodical in their approach and also incredibly attentive and efficient in helping me to resolve my situation. I felt very reassured and will always return to Hunza G knowing that I’m in safe hands!
June 15, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Bianca,
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience with our Customer Care team. Providing thoughtful, attentive and efficient support is something we pride ourselves on, so it's fantastic to know that you felt reassured throughout the process.
Your kind words mean so much to us, and we're thrilled to hear that you'll continue to choose Hunza G with confidence. Thank you again for your support!
Warmest wishes,
Lily
A Gem of a Company
I’ve ordered 3 items from HunzaG. A swimsuit & 2 pairs of towelling shorts. The colours & quality is superb. The Bubblegum Pink in the Square Neck Coverage Swimsuit is gorgeous. The shorts which are retro in pink & butter yellow are really comfortable. Looking forward to wearing them on holiday for my morning walks & also to & from the pool area over my swimsuits.
I have found the customer service to be excellent. They are responsive , communicative, understanding & so helpful. Delivery on my last order was delayed by the courier & not by HunzaG. It was chased up & eventually delivered. All items are considerately packaged. A great company to order from.
June 13, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Ozzi,
Thank you so much for your wonderful review and for your continued support of Hunza G.
We're delighted to hear how much you're enjoying your pieces, especially the Bubblegum Pink Square Neck Coverage Swimsuit and your retro towelling shorts in Pink and Butter Yellow. They sound like the perfect additions for your holiday, and we hope you have a fantastic time wearing them.
It's also lovely to hear that you've found our Customer Care team responsive, communicative and helpful. While we're sorry your most recent delivery experienced a delay, we're pleased we were able to assist and ensure your order reached you safely.
Thank you again for your kind words about our products, packaging and service. It means so much to the entire team, and we're thrilled to be part of your holiday wardrobe!
Warmest wishes,
Lily
Marylebone Pop up store
Today my daughter and l popped into the pop up store in Marylebone. We were greeted by 2 lovely assistants who were both helpful and informative . We bought the yellow shorts set and the sun hat with a strap under the neck. It was a great experience, so thank you very much..
June 15, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Henrii,
Thank you so much for your lovely review.
We're delighted to hear that you and your daughter had such a wonderful experience at our Marylebone Pop-Up. It's great to know that our team made you feel welcome and provided helpful and informative service throughout your visit.
The yellow shorts set and sun hat sound like perfect choices, and we hope you enjoy wearing them. Thank you again for stopping by and for taking the time to share your experience - it means so much to the whole team.
Warmest wishes,
Lily
Exceptional Everything
Timely customer service, exceptional quality, swimsuits that last for many seasons. Not needing to worry about sizing is everything!
June 12, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Alli,
Thank you so much for your wonderful review.
We're delighted to hear that you've had such a positive experience with both our swimwear and our customer service. Knowing that our pieces have accompanied you through many seasons and that our one-size approach takes the stress out of finding the perfect fit means so much to us.
Thank you again for your support and kind words, they truly mean the world to the whole team.
Warmest wishes,
Lily
Disappointing customer service
I wasn’t happy with the style I ordered and returned it. For the luxury price point, it’s disappointing that I’m unable to use the promotional discount I received as a first-time international customer for another product that would suit me better. The return process experience is poorly mismatched with the quality that customers would expect for what they pay.
June 6, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi M,
Thank you for taking the time to share your feedback. We're sorry to hear that the style you chose wasn't quite right for you and that your experience has left you feeling disappointed.
We completely understand your frustration regarding the first-time customer promotion. If you would like to get in touch with our Customer Care team at customercare@hunzag.com, we'd be more than happy to discuss the discount with you and see how we can help.
We truly appreciate your support and hope we'll have the opportunity to help you find a style that you love.
Warmest wishes,
Lily
Amazing swimwear
Amazing swimwear, comfortable and makes you feel good. I would recommend to everyone.
The couple of times I've had to contact customer service they have been quick to come back and very helpful.
June 9, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi,
Thank you so much for your lovely review.
We're delighted to hear that you love the swimwear and that it makes you feel good, that's exactly what we hope to achieve. It's also wonderful to know that, whenever you've needed us, our Customer Care team has been quick to respond and helpful throughout.
Thank you for your recommendation and for your continued support - it means so much to the whole team.
Warmest wishes,
Lily
I bought two bathing suits and needed to return one
I bought two bathing suits and needed to return one. I emailed customer service over the weekend and Ruby responded very quickly and was very helpful in helping me to complete the return. I would definitely recommend Hunza G not only for their product but for their efficient customer service.
June 7, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Cws,
Thank you so much for taking the time to share this lovely feedback.
We’re really pleased to hear Ruby was able to help you quickly and make your return process smooth and straightforward. It’s also wonderful to hear you’d recommend both our products and customer service, that really means a lot to the team.
We truly appreciate your support.
Warmest wishes,
Lily
Fast and thoughtful customer service
Fast and thoughtful customer service. I love that the line has a coverage bathing suit for those of us who are a bit older!
June 4, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Lynne,
Thank you so much for your lovely feedback.
We're delighted to hear that you've had a positive experience with our customer service and that you're enjoying our Coverage collection. Creating styles that help everyone feel comfortable and confident, whatever stage of life they're in, is so important to us, and we're thrilled you've found a style that works for you.
Thank you again for your support - it really means a lot to the whole team.
Warmest wishes,
Lily
I complained about my daughters…
I complained about my daughters swimming costume which lost it's shape earlier than i expected and the team were very responsive and agreed to send me a new costume right away. I was very impressed!
June 5, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Lottie,
Thank you so much for taking the time to share your experience.
We're sorry to hear your daughter's swimming costume lost its shape sooner than expected, but we're delighted that the team was able to resolve the issue quickly and arrange a replacement for you. It's wonderful to hear that you were impressed with the service you received.
Thank you again for your kind words and support, they mean a great deal to the whole team.
Warmest wishes,
Lily
Reply from Hunza G Ltd.
Hi Pembegul,
Thank you for taking the time to leave us a review, we're delighted to hear our customer care team were quick in responding to your query.
Warmest wishes,
Lily
Brought my confidence back!
I discovered Hunza G when I was feeling down about my changing body as I got older. I chose a style with more coverage, and it fits my body shape beautifully. The elegant design completely restored my body confidence. I absolutely love it!
June 2, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi KD,
Thank you for taking the time to share this, it genuinely means a lot to the team.
We’re so pleased to hear that you discovered Hunza G at a time when you needed something that helped you feel more confident, and even more so that you’ve found a style that fits and flatters your body beautifully. That’s exactly what we hope each piece can do, support people in feeling comfortable and like themselves, at every stage.
We’ll make sure your kind words are shared with the wider team.
Thank you again for your support!
Warmest wishes,
Lily
I can’t praise the Customer service…
I can’t praise the Customer service enough. I done a WhatsApp chat today regarding a slight issue with a bikini I had brought, they come straight back to me and the issue has been resolved.
I love this brand of swimwear and it’s just showed how good quality not only the bikinis are but the customer care.
June 1, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Danielle,
Thank you so much for your lovely review. We’re thrilled to hear that your issue was resolved quickly and that you had such a positive experience with our Customer Care team.
It means so much to us that you love our swimwear, and we're especially pleased to hear that the service you received reflected the quality you expect from the brand.
Thank you for your continued support and for taking the time to share your experience, we’ll be sure to pass your kind words on to the team.
Warmest wishes,
Lily
Incredible customer service
Incredible customer service! I love their bathing suits!! Highly recommend
May 31, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Romi,
Thank you so much for your wonderful review. We're delighted to hear that you love your Hunza G swimwear and had such a positive experience with our Customer Care team.
Your recommendation means a great deal to us, and we'll be sure to share your kind words with the wider team.
Thank you for your support and for being part of the Hunza G community!
Warmest wishes,
Lily
Hunza G was incredibly helpful and…
Hunza G was incredibly helpful and attentive in providing excellent customer service for a replacement swimsuit. I’ll definitely be ordering from them again.
May 27, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Samantha,
Thank you very much for sharing your positive experience with our customer care team, we are so glad to hear they were able to resolve this issue for you. I will make sure to share your feedback to the team.
We hope you love your Hunza G Swimsuit.
Kindest,
Amber
Extremely grateful for the service…
Extremely grateful for the service provided. Had a issue with my order and it was resolved in minutes
May 27, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Ellie,
Thank you so much for sharing your positive review. We are so glad to hear our customer care team were able to solve your order issue so quickly. We will be sure to share this with them.
We hope you love your new Hunza G swimwear!
Kindest,
Amber
Seriously slow refund 20+ days
They were quick to ship. However the bikini was one size fits all and was too big. So therefore I returned it in exchange for a refund. The refund took 20 days, I only received the refund when I reach out, which my 250 pounds was then returned. Disappointing that you have to remind them you still interested in your money, to get it back. Felt a little bit sneaky to be honest. They have lovely things but this was an overall bad experience.
May 27, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Poppy,
Thank you for taking the time to share your experience with us. We want every customer to have a positive journey and that doesn't stop at our swimwear. From the moment you place an order to the moment a return is resolved, we hold ourselves to a high standard and on this occasion we clearly fell short of that. We completely understand why this left you feeling let down.
We will be looking into why this happened to ensure it doesn't happen again. Once again, we sincerely apologise for the inconvenience this caused and thank you for flagging it with us.
Kindest,
Amber
I love Hunza G swimwear…
I love Hunza G swimwear as it is a perfect fit. A couple of my costumes have had a small fault. Hunza G customer service was excellent and replaced them straight away. I would highly recommend!
May 25, 2026
Unprompted review
Reply from Hunza G Ltd.
Hi Kate,
Thank you so much for sharing your lovely review and we're delighted you love your swimwear. We are also so glad to hear our customer care team were able to assist with this issue and resolve it quickly.
Thank you for supporting Hunza G! We will be sure to share your kind feedback with the team.
Kindest,
Amber
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