Hutch Houseplants Reviews 

353
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Jenna was incredibly helpful and patient ! The plants were delivered with a great deal of care and in excellent condition! What a great service !

Rated 5 out of 5 stars

Wonderful plants, healthy and great selection. This shop is always my highlight when visiting Exeter. I just received my order of anthurium warocqueanum through the post and I am thrilled! I bought th... See more

Rated 5 out of 5 stars

I live in Australia so sending a gift, while supporting a local business can often have its challenges but Hutch Houseplants made it so easy. I messaged them directly for some assistance with a pot wh... See more

Company details

  1. Plant Nursery

Written by the company

Hutch is an independent shop based in Exeter, and selling online and shipping around the UK, specialising in rare and exotic houseplants, bespoke terrariums, books, accessories and plant related gifts


Contact info

4.8

Excellent

TrustScore 5 out of 5

353 reviews

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4.8

All reviews

(353)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

What gorgeous plants and super friendly…

What gorgeous plants and super friendly helpful team!
I made a mistake in ordering a plant that was way to big for my house. As I was local and it was days after delivery I was kindly allowed to return. Going into the ship I described what I was aiming for and the staff were so great taking me through what my choices were. We set them up in the shop so I could picture them at home. He gave lots of info on care and I feel reassured that if I have any difficulties that I can contact them for support.
Thank you

October 6, 2021
Rated 3 out of 5 stars

Cannot calculate shipping rates?

Tried to make a purchase of some potting compost from here, but their checkout couldn't calculate shipping rates to my address. I am in the UK mainland in the North of England near a major city. Probably some kind of technical glitch, but I ended up just ordering from another garden centre online.

October 3, 2021
Unprompted review
Hutch Houseplants logo

Reply from Hutch Houseplants

Hi Nick,

We're really sorry to hear that you had problems ordering compost from us. The larger 8 litre bags are only available for local delivery and click & collect currently, due to their size and weight. It seems that it was probably one of these that you were trying to order unfortunately.

We have tried to make it clear on the listing description that the larger bags are not able to be shipped. However, we always welcome feedback and we are working on the message that it looks like you received with the order to make that clearer also. However, if you ever were to have any problems in the future, we'd recommend just dropping us a line, as we're always on hand and ready to quickly resolve any issues you may have had.

Once again, please accept our apologies that we were not able to fulfill your order on this occasion.

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Rated 5 out of 5 stars

I already want to order more!

The plants were beautifully and packed excellently. The arrived safely and within a couple of days.
The packaging was all recyclable as well, a big bonus for me!

Thanks Hutch, I’ll definitely be ordering more!

September 20, 2021
Rated 5 out of 5 stars

Fantastic company

Great selection of plants, fantastic customer service and quick delivery. You’ve gained a new loyal customer!

September 13, 2021
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Rated 5 out of 5 stars

Fast delivery and the philodendron…

Fast delivery and the philodendron malay gold was absolutely great quality. There was an initial issue with the online ordering not working, but I messaged them and they fixed it straight away. Excellent customer service. Would buy from them again in a heartbeat!

September 7, 2021
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Rated 5 out of 5 stars

Great plants and wonderful customer service

I live in Australia so sending a gift, while supporting a local business can often have its challenges but Hutch Houseplants made it so easy. I messaged them directly for some assistance with a pot which they quickly responded to with lots of options. Thanks so much to Lucie & Rob, your quick responses and attention to detail was awesome.. My sister loved her plant so much. Thanks guys!

August 22, 2021
Unprompted review
Rated 5 out of 5 stars

Helpful and tranquil, with excellent plants

I have been into the shop twice now, each time staff have been very helpful and have shared a wealth of information about the plants that would be suitable for my home. They have been kind, polite and approachable. I ordered some plants for delivery, and they arrived in excellent condition, and I was called so I knew that they were on their way. The shop is also a beautiful and tranquil place to be.

August 11, 2021
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Rated 5 out of 5 stars

Love Hutch

Love Hutch - always such healthy plants and great value for money - love that they offer smaller plants and not just bigger size so suits everyone’s budget

August 10, 2021

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