Hyatt Hotels Reviews 

My family and I stayed at the Hyatt Regency Waikiki Beach Resort and loved every second of it. Grace Kuhau assisted us with the check-in process as well as other requests and was amazing, our room was clean, our view was beautiful and the service we received as a whole made our time there very memorable. I mentioned that it was my sons birthday and Grace had a box of chocolates sent to our room.We are already planning on our next trip to Hawaii and to Hyatt.

Im sorry but not sorry!! I only needed 1 night start for 116.00. B4 making my transaction over the phone with one of their providers i asked was it any xtra cost for any deposit Eileen told me No so i confirmed and asked really so i don't have to pay xtra nope she replied. So when i get here i get charged 100.00 more dollars smh, then the lady at front desk was nice explaining things and said of we needed more towels n blankets, then when its the door bed and everyone taken shower we needed few more towels n a sheet she said there souks be ENUFF ALREADY, were like no she didn't just say that, red flag im scared to ask for some in morning omgoodness so are we pose to use same towels oh and we came from outta town, dammm we own get treated like this in our hometown sheesh and no microwave are u F&^kn kiddn but an expressiveness room with no wifi password all n nothing for 116.00 with a xtra 100$ m m m curtain stick broke so gotta close curtains with hand tub oo no needs a bath mat the tub floor is not sumn id be steppn on. Dammm i need towels, why receptionist chick trippn yo. Not great CS, shoulda went to doubletree. I took some1 advice coming here, they sure lied.

Late flight for last minute meeting arriving 8:30pm. All local restaurants and other closed. I asked for bottled water to tide me over, but desk suggested only for premier members. I am 58 yrs old with mounds of business travel and never experienced this especially paying full rate tonight in a suite. I was trying Hyatt as a new points investment outside Holiday Inn my whole life as I figured it was time to step up, but soon learned Hyatt chain not a smart to investment with policies like this. Good luck.

I stayed in the Tommi Hyatt in Austin, such a lovely experience, great customer service from the front desk team to the 4th floor restaurant. The room was perfect, i ordered some robes they came up cute and in keeping. Loved my stay made better by the team on site.

Went to Hyatt Regency Trinidad in Port of Spain for a drink, and taking some pictures of the nice hotel. One security guy, named Christopher, accused me for taking pictures of the staff. It was not pictures of the staff but he did not believe me, and wanted my camera, which I refused and he pushed me into the fountain, resulting in a broken camera (full of water).

I recently had a disappointing experience at Hyatt Regency Perth that I wanted to share with you all. During my stay, I lost some of my belongings in the room after the housekeeping service. To make things worse, I discovered that the cleaner had opened my shopping bag and box without my permission and threw them away after finding them empty. This was a clear violation of my privacy, and I was extremely upset by it.

To add to my disappointment, the hotel management and staff did not provide any initiative solutions to rectify the situation. Furthermore, I did not receive any apology from the beginning of the incident until I left, and it was clear that the hotel management did not show any responsibility or care towards me as a customer. They kept dragging their feet and did not provide an official investigation into the matter.

As travelers, we rely on hotels to provide a safe and secure environment for us, but this experience made me feel like my belongings and privacy were not respected. I hope that the hotel management takes this feedback seriously and makes necessary improvements to ensure that situations like this do not happen again in the future.

Thank you for taking the time to read my review.

I would not recommend we have been charged again to our card and not authorised to do this . I searched the web and lots of fraud involving the Hyatt hotel company’s going back a long way , think fraud and keep your money 🙏

Hyatt Jackson MS. Booked the room, then two days later, once it was too late to cancel, get an email "reminder" with a note all the way at the bottom (after ads, free breakfast, things to do, etc.), that says all breakfast, food service, and beverage services are cancelled DUE TO COVID. And housekeeping is only available every four days. Tried to cancel as I paid more specifically for the savings from not having to take the family out to eat. Called the hotel. On hold with static and squawking for 12 minutes before I gave up. Same with chat (minus squawking noise but add in "updates" every 30 seconds saying there were a bunch of folks ahead of me and it's going to be a while). Can't cancel online because I would have to pay. I am at work and cannot spend hours on end on hold. I expected better of a Hyatt. Stuck with it now but will NEVER book with them again.

This complaint is for Hyatt customer advocacy service. On 2/14 14:12pm PST, I called in to get an update on a false advertisement and price gauging complaint for my family stay at NorthStar lodge in Lake Tahoe on 12/31/2022. They price gauged during a California declared snow emergency. They increased their hotel price 20X more. During the conversation, the director lied, accused, screamed, threatened, yelled and interrupted at me over the phone from the very beginning. He didn’t even ask for my phone call reason. Therefore, I asked his permission to record the conversation, he abruptly hung up on me and blocked my phone number. I have all the email and phone log proof.
I am traumatized from his horrible behavior and having a mental health breakdown from his screaming and seek for doctor help.
This is extremely rude and unprofessional customer service. Never ever I will stay at Hyatt again.
I tried to resolve the problem with Hyatt, but instead they screamed at me.

I share this to warn other travellers of spending their hard-earned money with Hyatt - I will not be returning to their hotels and and urge you to do the same. It simply is not worth the hassle versus other far-better names such as Hilton, Radisson and Marriott (other reviewers have also expressed this hotel is not what it once was).

To summarise our experience: We received appalling customer service from both the manager and member of staff at reception and lost an evening as a result. We had arrived at Hyatt Regency Birmingham in the evening (8:30pm) of 27 January following a long drive in and were placed in a room where towels had been used and the telephone did not work. Returning to reception, I was given new keycards for a different room on the same floor by the same woman who had checked us in (“Mara” I believe?). I was then condescendingly told by Mara that “hopefully there will be no more inconveniences”.

I returned upstairs to find the keycards would not open the door. I then went back down to Mara and was told “the doors are heavy”, I gently explained I understand and had already opened a different door on the same floor. Mara then reprogrammed the cards and said something along the lines of: “If it does not work this time, I will come up with you to open the door”. Deciding to ignore the treatment by Mara, I returned upstairs and found bedside and lamp lights to not work correctly. Frustrated, I tried calling using the telephone and found this did not work either. I then called the desk using my mobile and requested someone look at the issue.

The manager came up and whilst resolved the issue with the lights, refused to offer any kind of solution or empathy in response to the experience we had. Instead, he said “there are other hotels in the area” and suggested to stay the night. I obliged, deciding to cancel the entirety of our stay instead and opted to find another hotel in the area. Moving to AC by Marriott nearby, was a far better experience with the utmost care and respect shown by their customer service team.

I share this in the hope it will help warn other travellers like us, rather then them losing time and money to Hyatt. It certainly left a dent in our plans and we will not be returning.

This is a warning for anyone thinking of staying at the Hyatt Regency Churchill in London. If you are offered room 262 refuse it. It is wholly inadequate and nowhere near a 5 star hotel room. It has no wardrobe or drawers to store clothes and shoes only a skeletal hanging frame to hang and store in the open. There is no mirror in the bedroom, only the bathroom and the cable on the hairdryer is too short to use in the bathroom. It has a tiny bathroom with a strong damp smell and the outlook is on to a flat room amid tall buildings with litter and cigarette butts immediately outside. When we spoke to the duty manger he said we should have inspected the room on arrival and asked for a change. We thought it was the hotel's responsibility to get the rooms right. After much debate we were offered a 25% reduction on the first night. We would have preferred a decent room in the first place. The lesson is, if you stay at a Hyatt carefully scrutinise your room on arrival.

On arrival our bedroom was 16 degrees. We phoned down to reception and they told us to put the heating right up to the max, we did this. But no change. In the morning, at 9am, I went to reception to complain and was told they would send an engineer at 11 when he arrived. This did not happen and at 3pm, I made another complaint. An engineer arrived and told us that the heater was working. He showed us that by the heater it was 34 degrees. He told us to leave our key in place whilst going out, so that the heating stayed on. Also, we could use the hair dryer to help, as they are not allowed to give out heaters. We again complained later that day, and we were told be the receptionist that he did not think that 17 degrees was too cold at all. He then offered us extra duvets. This was the most horrific hotel experience of my life. They have since responded saying that they hope to welcome me back shortly

Never ever going back to Hyatt place Washington DC/ White House. Manager is rude, employees are liars. Maddy told me I could do late check out the day before and she told me I would pay $25 for an hour, manager in the morning she said late check out wasn’t available. I don’t understand how come they can easily lie to you. Terrible experience, they have no standards at all. Manager did not even let me talk when I tried to express my fraustration, that manager needs a whole customer service training again.

So far the best service I have. Only staying in Hyatt.

booked a room for a reba mcentire concert in columbus in november 4th.she reschedule concert to december,we had to cancell concert i all so cancelled my stay at hyatt in columbus. called front desk to cancel twice ask again said i was set.girl seem like just hired in. still got charged for not being there, no one can help me called numerous customer sevice hands are tied . i will never set foot in a hyatt owned hotel again! ill help you advertise in the near future. contact my bank since iam stuck with this

I would love for this to be 5.

We arrive and are given a piece of paper stating hot water will be out for repair tomorrow.
I don’t really find it reasonable to give that to a guest on arrival when a scheduled repair could be conveyed earlier so guests could decided to deal or move on.

Parking is valet only. This is also not clearly conveyed prior to arrival.

Lastly, put signs in the elevator to swipe card to operate.

Very poor customer service at the hotel, bar and when an attempt to contact their customer service via email.

When we arrived at the hotel we were given a room which wasn’t cleaned and still had rubbish from the previous occupants. As we had been traveling we never raised this and tided the room ourselves.

When we were unpacking the cleaning manager kept phoning us requesting to come to the room to see how it had been cleaned as it was apparently a new cleaner, we hadn’t mentioned the issue with the room at this point. We rejected the requests (3 in total) to view the room as we were showering and getting ready to go out.

We used the 1832 bar on the evening and the bar staff were very rude and clearly didn’t want to be there as they left you waiting for them to come serve you even though they were not serving anyone else, they managed to get an order wrong 3 times - the order was for a pint of bud light not that complicated. They proceeded to add the incorrect drinks to our bill which we never realised until we had paid the bill. They also expect 20% tips when giving poor customer service.

The amount they charge for drinks and expectation of high tips does not reflect the service you will receive.

On checking out we were asked how our stay was we explained our issues and they offered 10000 points to be added to our account. They haven’t added the points and have ignored our contact email.

Hotel was in a good location and in good condition however the staff let it down massively which is a pity. Location is ideal for the airport but will look to use alternative hotels in the future.

Checked in on October 26th 2022 . The Grand Hyatt New York and the receptionist overcharged my credit card by over 4000 USD and when I complained to the manager all I got was shrugged shoulders. Got up to the room and It had not been cleaned from the previous guest .The manager said , "what do you expect me to do about it".Now honestly do you people at the Hyatt Hotels think that this is OK?. I do not expect a reply from Hyatt as it is obvious they do not care a toss about these issues.

They repeatedly took money out of our bank account long after we left the hotel for no reason and no warning and the customer service is terrible.

I had a good experience at a Hyatt I recently stayed at.