I treated myself to some new water bottles, but unfortunately the little micro flask I ordered had a fault with it. I contacted customer services and Carly was really helpful dealing with the issue, a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
After having trouble with my item being delivered, the support team (Carly) were more then helpful. Carly got another bottle sent out to me quickly and was great! Would be great if there was a suppor... See more
Delighted with my new Hydroflask, the only reason I haven’t given it 5 stars is because the initial delivery went astray. However, my complaint was speedily resolved by Stefan and a new delivery was d... See more
I had a problem with the paint finish on a hydro flask 355ml coffee. There was some discolouration all over after it had been in the dishwasher twice even though it says dishwasher safe. However there... See more
4.0
Great
51 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Thank you
Sara was very quick at replying, very professional and sorted our problem out straight away.
Excellent customer service.
November 6, 2025
Unprompted review
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No hassle customer service
Had an issue with the bottle I received, so I contacted customer support (spoke with Carly) and they sorted the issue in no time and with no hassle.
October 30, 2025
Unprompted review
Thank you!
After having trouble with my item being delivered, the support team (Carly) were more then helpful. Carly got another bottle sent out to me quickly and was great!
Would be great if there was a support team over the weekend so issues got sorted quicker!
October 27, 2025
Unprompted review
Amazing products and customer service
The products are practical and cute, plus the customer service is amazing. Sara was able to solve my issue quickly, and I know I will buy from Hydro Flask in the future.
October 22, 2025
Unprompted review
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Good support
I emailed customer support on how to properly clean their small thermal mug lid. They swiftly replied with the instructions. They were very polite. Also the mug is excellent.
October 15, 2025
Unprompted review
My flask order was not delivered and…
My flask order was not delivered and with Carly’s intervention the problem was resolved and a replacement flask is currently on its way
Great stuff as there can always be delivery glitches but important is how they are resolved efficiently to everyone's satisfaction
Peter
August 30, 2025
Unprompted review
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