Hyperdrug Reviews 

1,617
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 672 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliability. Customers frequently mention that the online platform is very easy to navigate for ordering pet medications and successfully uploading necessary prescriptions. Consumers truly appreciate the exceptionally fast delivery services and highly competitive prices compared to purchasing directly from their local veterinarians. Some reviewers were not happy with unexpected delivery delays, noting that their urgent parcels took much longer than initially expected to arrive. A few other people also felt frustrated when items occasionally arrived damaged or leaking inside the shipping boxes during transit.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the quick and prompt arrival... See more

Order

Reviewers express strong satisfaction and appreciation regarding the order process. Customers frequently... See more

Service

Clients share positive opinions on service, consistently describing the experience as efficient, prompt, and... See more

Product

Users describe positive interactions with product, highlighting that items are well-priced, accurately... See more

Price

Consumers find prices to be very satisfactory, consistently highlighting significant savings compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good response. Easy website. Paid the extra for delivery and well worth it as it's done by DPD and the driver even lifted the large and fairly heavy parcel up my front step for me. Well packed and... See more

Rated 5 out of 5 stars

Still my number one site when I need products for my dogs and cat. Polite and helpful customer service on the odd occasion I’ve needed it, and delivery is always quick. I’m always recommending them... See more

Rated 5 out of 5 stars

Quick and easy to do. Although I accidentally only ordered half of the prescription amount. It would have been helpful if Hyperdrug, when reviewing the prescription, checked in with me to see if I had... See more

Rated 5 out of 5 stars

From finding the product, to ordering, then uploading the prescription was really easy. Product arrived quickly and that was with the extra step of Hyperdrug having to approve the prescription. Very p... See more


Company details

  1. Pet Store
  2. Online Pharmacy
  3. Veterinary Pharmacy

Written by the company

Established in 1828 and online since 2001 as the first uk online pet pharmacy selling veterinary and pet supplies such as wormers for pets and horses as well as flea treatments, dog coats and much more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,617)

692 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Great price compared to other online pharmacies. Easy to upload my dogs prescription. Packaged beautifully ensuring the vaccines were at no risk of damage and still cold on arrival despite it being a heatwave. I will definitely order again in the future!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

The same brand i got from the vets!

Im happy I got the same brand of epilepsy tablets, I'm saying this because my brother has epilepsy and when he had a different brand of tablets, it did effect him. I got my 6 month prescription from the vet, ordered the tablets and they were delivered for free, saving me money and time, many thanks Hyperdrug!!!

August 1, 2026
Unprompted review
Rated 4 out of 5 stars

The ordering was quick

The ordering was quick, simple and painless. The only reason it’s not 5 stars is the postage cost? Good company that is linked directly to my pet insurance company so reimbursement is dealt with quickly too. Overall very worthwhile experience.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Good all round

Hyperdrug are good on price and a human always answers the phone if you need to call them which is refreshing these days. I like that you can leave your email address for out of stock items and they will send an alert when back in stock. Fast delivery too.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good company

Good response. Easy website. Paid the extra for delivery and well worth it as it's done by DPD and the driver even lifted the large and fairly heavy parcel up my front step for me.
Well packed and the fly spray bottles were individually put in plastic bags to contain any leaks during shipping.
Great service as usual. Have been using Hyperdrug for over 20 years and never been let down.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. This was my second time ordering, was getting a repeat item & it was so easy!
Order/prescription checks seem to happen really fast, & the dispatch/shipping is always very quick.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Hyperdrug and the staff there have…

Hyperdrug and the staff there have always been helpful and prompt in replying to and dealing with questions queries over the phone. I found them polite,
friendly and prices reasonable a pleasure to do business with - so important when it comes to our pets who depend on us for everything . Thank you Guys n Gals etc ;)

August 1, 2026
Unprompted review

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