Hypnos Beds Reviews 3,358

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers had a great experience with this company. Many customers are extremely satisfied with their purchases, highlighting the high quality and sturdy construction of the products. The mattresses are frequently praised for their comfort and support, leading to significantly improved sleep and reduced aches and pains for many. Reviewers often consider their investment worthwhile, appreciating the value for money and the long-term benefits to their health and sleep quality. However, some people were dissatisfied with the product's durability, reporting significant sagging and dips in mattresses after a few years, which they felt made the warranty worthless. A few other people also felt that the product dimensions were inaccurate, with mattresses being shallower or shorter than advertised. There were also occasional complaints about strong odors from new mattresses and issues with customer service regarding faulty products.

What people talk about most

Product

Reviewers express satisfaction with the product, often praising its comfort and quality, with many noting... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious feel, comfort, and... See more

Staff

People report ambiguous experiences with staff, with many customers praising the helpfulness and... See more

Price

Users describe ambiguous interactions with price, with many customers expressing disappointment after paying... See more

Value for money

Consumers generally find the value for money to be positive, often describing their purchases as a "great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a Hypnos Cambridge Deluxe small double mattress from Land of Beds. It was delivered well within the suggested time scale. The mattress itself appears to be well made and quite sturdy. W... See more

Rated 4 out of 5 stars

Easy to use website. Clear descriptions and great selection of options. Mattress was more expensive than I was hoping, but delivered very quickly. The company took my old mattress and took the new one... See more

Rated 5 out of 5 stars

Our new hypnos origins 8 mattress has changed our sleep completely. I thought I was getting the best night's sleep possible as I already had a very comfortable high quality mattress but this has made... See more

Rated 5 out of 5 stars

What an enjoyable experience! Relaxing on a choice of mattresses in luxurious surroundings. Unhurried way to pass away a couple of hours. Can't believe the difference in comfort over our 30 year old... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Hypnos is an award-winning British manufacturer of sustainably-designed and handcrafted beds and mattresses. All our products are bespoke and made-to-order and can only be purchased via our network of retailers who will help you to carefully choose the right mattress which offers the optimum comfort and support for your body. Trusted since 1904, Hypnos uses only natural and sustainable materials traceable to their origins and is proud to be the world’s first carbon neutral bedmaker. Please contact your local retailer to ensure you select the right mattress and personalised styling options from our extensive range. Please direct any post-purchase care queries direct to your retailer who will be delighted to help.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Hypnos Pillow Top Select

Having spent £2000+ on a Simba mattress approximately 1.5 years ago and were so dissatisfied with it we decided to move on and buy another. We settled on the Hypnos Pillow Top Select and the difference is night and day for comfort. Will be purchasing another for our spare room soon.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great MattressGood experience from picking our…

Good experience from picking our mattress in store with a very knowledgeable assistant. The delivery was fantastic two really pleasant and polite guys. We are finding we are getting a much better quality of sleep and ability to turn over much easier.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderfully comfortable Hypnos mattress

Bought a Hypnos mattress from Grove Bedding, Galashiels. Its the second time I've bought from them - their staff are knowledgable and take time to find out your needs and budget. We narrowed it down to three mattresses and I spent some time trying them out. The Hypnos one was a little above my budget, but it won on two counts - comfort and provenance. They're a family firm, use natural materials and do well with sustainability. Having used it for nearly 3 months I'm really pleased. The (very clear) instructions said to rotate it every week for the first 3 months. You really need to do this to get rid of the body impression, especially in the first month, but almost at the 3 month mark now and I can see that it won't be needed so often soon. It was surprisingly easy to do this. I'd recommend Hypnos to anyone, but I'd also recommend going to a shop rather than online as you really need to try a mattress.

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

This is an update to the previous negative review..

This is an update to the previous negative report that I gave to Hypnos.
Hypnos replaced the disintegrating single mattress with a new 'like for like' product. I am grateful to Hypnos for honouring their 10 year guarantee and the speed with which the situation was rectified.
I accept that the original confusion may have been caused by myself through not directing the initial enquiry to the retailer. Excellent service Hypnos and thank you so much

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Having purchased a single firm mattress in September 2023 and it has recently started squeaking when I turned over which was very annoying.
I contacted the supplier and I had to send a video showing the squeak.
Hypnos sent out a furniture expert to inspect the mattress and they found that it was probably a spring rubbing against the material but stated it wasn't a manufacturer fault which I find disappointing. After back and forth emails with myself the supplier and Hypnos stating I was dissatisfied with their findings Hypnos said they weren't able to replace the mattress.
Hypnos mattresses come with a 10 year guarantee which is obviously no use whatsoever as if the mattress is squeaky surely it is faulty 🤦

April 2, 2026
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning Terry.

Thank you for your review.

Can you email customerexperience@hypnosbeds.com to follow up on your initial contact.

The outcome does not seem accurate and we want to review and see how we can assist.

Kind regards

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Rated 3 out of 5 stars

Hypnos Ortho Sup No 2 135

Whilst I am generally happy with the mattress, it flattened a lot more in the middle a lot more quickly than I expected- ie, in a couple of weeks - such that I was rolling into the middle. I weigh 8st 9lb and I would have expected the mattress to be made to support much heavier weights without flattening so quickly. I have tried restricting myself to the sides of the mattress and, after several weeks the sides have not flattened as much as the centre so I assume this is the result of uneven fill. I had the John Lewis technician inspect the mattress and he said he could do nothing as the flattening in the middle was less than 4cm. His solution was to put a folded sheet underneath the centre of the mattress to offset the sag. Whilst this was fine, I need to rotate the mattress once a week and it's too heavy for me to lift to ensure the folded sheet is correctly placed. It's probably all screwed up in a ball now after several rotations, but I am not strong enough to be able to check. I also suffer some low level back pain when I get up in the morning, which I certainly didn't expect from a new orthopaedic mattress. Comparing it to the 30 year old mattress I sent for recycling (Staples), it's very little better. Wish I'd gone for the trial period!

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

I saved and saved for a Hypnos after…

I saved and saved for a Hypnos after sleeping in one at a friend's house 4 years ago. So 4 years later i'd managed to get enough together and ordered one. It arrived in Oct and I had a weeks good sleep. I was delighted. Then my back began to ache. I turned the matress. Better. Since when, its spun turned spun until me and the matress are dizzy. (im 75 female and its extremely difficult for me ) I sleep across it,at the bottom,diagonally. Nope.... im now sleeping in a chair. If I sleep on the matress I cant move without severe pain for hours. Until the strong pain killers I got from doctor kick in. I'm so disappointed. It will take me years again to save for a new one from my pension. Please dont buy one of these "Cotton Comfort." Save your money. Looking at other reviews,there is obviously no point in going through the complaints procedure.im in far to much back pain to cope with the stress for no reason other than a once excellent company telling me to get lost. SHAME ON YOU HYPNOS

April 1, 2026
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning Liz,

I currently can not see any contact from your in our main inbox to assist you in getting this issue resolved.

Are you able to email customerexperience@hypnosbeds.com.

Can you please confirm the retailer you purhcased your mattress from so we can contact them as well to assist.

Kind regards.

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Rated 5 out of 5 stars

The best bed we have ever purchased

Well, it is a bold statement when any company states "the best in the world". Finally, at last, Hypnos bed we recently purchased is truly the best bed we have purchased or tried whilst travelling. From the first night up to 3 months later we cannot believe how comfortable it is.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very comfortable mattress

Purchase experienced was unrushed and provided by helpful knowledgeable staff. I tried many variants to get the right selection.
The mattress chosen was a Cotton Options and has proved to be a very comfortable choice, offering full body support and relaxing nights sleep.
I am very pleased with the mattress and experience with the seller, Grove Bedding.

December 4, 2025
Unprompted review
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Rated 4 out of 5 stars

Replace a chosen mattress

They replaced the firm mattress with one slightly softer with no questions. The new one fits the contours of my body with good support.

January 10, 2026
Unprompted review
Rated 4 out of 5 stars

Easy efficient online service

Hypnos was very good and efficient to deal with on the ordering. I would have liked more information on the firmness of the bed e.g. a score out of 10 as on Which? I chose my new mattress described as Medium Firm but it is actually softer than I expected. However, it is still very comfortable and I've decided to keep it. The delivery side went ok but seemed a bit unprofessional e.g. very late text on a Sunday evening for delivery the following day. However, the delivery guys were apparently efficient (I was out so it was my husband who they dealt with).

December 8, 2025
Unprompted review

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