hyundai.ie Reviews 

An endless cycle of disappointment. Hyundai over promise and under deliver.

There seems to be a running theme of services oversold by Hyundai, particularly in Ireland.

To begin with, the battery. Weather here renders the charging capacity sold as farcical for the majority of the year, with >300 km rarely making an appearance, and we are located in the very south.

Furthermore, within 3 months of purchasing the car a major cooling error was discovered with a two week repair and no alternative mode of transport offered. In fact, this repair would have taken much longer, nearly a month if significant pressure hadn’t been applied via the engagement of several social media platforms.

Now, there is the app that encapsulates Hyundai’s over promising and under delivering. Preferential treatment of other markets (free for 3 years) is not a luxury we are privy to. This poorly functioning app insists on payed subscription after 6 months for the bare minimum, such as setting the car to charge.

It’s all very tiresome particularly where customer service is engaged. The tone is flippant and the burden always falls on the dealership which is a blame game the customer never wins.

Complaints seem to fall on deaf ears and so I’d rather air my grievances here and else where so as to help inform buyers when considering this brand.

The fact this brand will not offer the tiny courtesy of an app service promised to other markets is telling in itself regarding the lack of consideration in relation to this market.

I’ve had a very poor experience with my Hyundai Tucson since purchasing it in May 2025, and I would strongly caution others considering a diesel model for normal day-to-day driving.

Since September 2025, the vehicle has had three major failures, including:

Turbo failure

Engine replacement

Limp mode on a motorway while attempting to follow Hyundai’s instructions to regenerate the exhaust filter

In addition to these major issues, the car displays the “Keep driving to regenerate exhaust filter” warning weekly....and lately every few days

To clear this warning, I am regularly forced to:

Drive 80–100 km unnecessarily

Spend money on fuel

Add wear and tear to the vehicle

Burn diesel purely to clear a fault

This is not only inconvenient — it is wasteful, costly, and environmentally questionable, as I am effectively being told to drive long distances for no purpose other than to clear the system.

What is most frustrating is:

The car has been in for repair three separate times

It has been off the road for approximately 8 weeks in total

Hyundai applied multiple fixes, including a full engine replacement and software updates

I was specifically told in February that a software update would reduce the frequency of these warnings

Despite this, the problem continues exactly as before.

Hyundai’s position is that:

There are “no technical faults”

The warning is “normal”

The issue is due to driving style

However, this is simply not accurate in my case:

The warning has appeared even after long motorway journeys (150–200 km at 120 km/h)

A courtesy Hyundai Tucson I drove for nearly 3 weeks under the same conditions did not have this issue at all

This clearly shows that the behaviour of my vehicle is not normal.

To add to this, I have also experienced:

Poor cabin heating compared to the courtesy vehicle

Excessive road noise due to what appears to be a door seal issue

Another key point is that I did not realise Hyundai operates in such a fragmented way by country. I believed I was buying into a global brand, but when raising these issues — including what I consider to be run-around responses, broken promises, and conflicting information from Hyundai Ireland — Hyundai Europe has shown no willingness to step in or assist.

Overall, this car has been:

Unreliable

Expensive to manage

Stressful to own

Not fit for normal mixed driving use

Hyundai’s final response has been to suggest that the vehicle may not be suitable for my needs, which is extremely disappointing for a family SUV that should handle standard town and motorway driving without issue.

I have previously owned vehicles from Kia without any issues like this and, based on this experience, I will be returning to that brand in the future.

I am now forced to pursue an independent engineering assessment to resolve this.

I expected far better from a global brand.

Awful experience with Hyundai Tucson.
Earlier this year, a 211 Tucson I was driving had a complete engine failure — no warning lights, nothing — just died on the side of the road.

Warranty wouldn’t cover it because we didn’t use the Hyundai dealer in Mayo for servicing, even though the car was serviced exactly as per the manual.

Hyundai Ireland didn’t want to know. The main dealer was no better. No sympathy, no help — just “pay €10K for a new engine.”

I’d tell anyone thinking of buying a Tucson to think twice. Too many people are having the same kind of problems.

Honestly, this doesn’t even deserve one star, but that’s the minimum I can give.