I recently purchased a backlit LED mirror and I couldn't be happier. The quality of the glass, the brightness of the LED, and the elegant design make my bathroom look like a high-end spa. Shipping... See more
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Company details
- #3 of 3 best companies in Outlet Store
Information provided by various external sources
We, being a top-notch mirror supplier, promise you to offer modern lighted bathroom mirror of supreme quality. Buy Defogger mirror at affordable prices.
Contact info
France
- www.ibmirror.com
4.6
Excellent
792 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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IBMirror doesn't stand behind its stated warranty--run!!
The company doesn't warranty "physical or cosmetic damage" to it's merch. We've had these backlit mirrors for two years now and the black spots we're seeing BEHIND the mirror, along the edges indicate a quality control issue, not our issue as customers. My wife NEVER cleans behind the mirror, only on the face. ibmirror won't warranty these two products, much to our shock and amazement, as the warranty is good for five years. We're only on year two! They claim the glass cleaner has solvents, but my wife DOES NOT CLEAN BEHIND THE MIRROR! Take my advice and find a manufacturer that stands behind its products and doesn't cut and run when they cause the fault of the merch.
IB Mirror's latest reply:
We understand your wife does not clean the back of the mirrors but what you are witnessing is delamination and erosion from the cleaner. The cleaner will seep in through the sides and permeate the mirror bond. This is what caused the degradation and pilling you witnessed off the edges."
My reply: my wife says "BS." We bought IB Mirror's products back around 2015-2018 and she cleaned those same mirrors, using the same chemicals, the same way back then through 2023. NEVER had a leaching/delamination/erosion of those mirrors! Why now? Maybe you changed manufacturers or maybe the mirror substrate changed. Our cleaning methods have not changed. We'd rather purchase from a company that doesn't make excuses for its products and a company that will stand behind its warranty. Why throw good money after bad with you guys?
July 29, 2025
Unprompted review
Reply from IB Mirror
Hi Steve,
We understand, and sympathize with your frustration. We have a CS team that is here to assist all of our customers with any inquiries and issues that arise with ownership of our products.
You had sent us two of the products that have been used over the years to clean the mirrors. Perfect Glass and Sprayaway's glass cleaner. Perfect Glass is a non abrasive PH Neutral cleaner, which is excellent. Continue to use that. However the Glass Cleaner contains Butoxyethenol which is highly corrosive and not recommended to use on LED mirrors. This type of cleaner is specifically outlined within our care instructions not to be used. It can be used on regular glass mirrors but not LED mirrors.
We understand your wife does not clean the back of the mirrors but what you are witnessing is delamination and erosion from the cleaner. The cleaner will seep in through the sides and permeate the mirror bond. This is what caused the degradation and pilling you witnessed off the edges.
We stand by our products, we are very pro active with all our customers. If care instructions are not adhered to, this is an unfortunate by product.
Regardless, we had discussed providing an amenable solution. Our agents proposed a solution, which we were hoping would provide a satisfactory outcome.
Thank you.
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Good product looks great on the wall in…
Good product looks great on the wall in the bathroom. It’s a bit larger than it appears in the pic but matches the dimensions.
June 10, 2025
Received shipment quickly
Received shipment quickly. Return window of 14 days is too short. Since this is a new construction it was not possible to install the warmer within 14 days.
June 3, 2025
i still don't have my order.
i still don't have my order.
I am waiting for Fedex now to call me so i can hopefully pick it up .
June 12, 2025
Reply from IB Mirror
Hi Kevin,
We apologize for any logistics delays.
Unfortunately due to the climate with US trade and Customs there have been some unexpected delays with processing and releasing shipments from US customs.
Regardless we understand this can be very frustrating. Despite missing your delivery window with Fedex which was provided with tracking, we are always here for you if you require our team to help additionally coordinate.
Thank you.
Towel warmer does not get the towel warm
June 3, 2025
Reply from IB Mirror
Hi Thomas,
We apologize for any dissatisfaction with our products and services. You had previously called in due to some shipping delays, and our customer service team quickly provided an amenable solution, which you accepted.
If your towel warmer is not getting warm, please call our customer care line to look for additional solutions.
There could be a multitude of issues with towel warmers not getting warm, we would need to go through that process and provide you with options.
Thank You.
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I had great support to answer my…
I had great support to answer my questions before purchase to make sure I got the right product.
The mirror arrived promptly and is beautiful and well made.
Very easy to install and feels strong
May 9, 2025
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Great Service
March 12, 2025
I'm overall happy with my mirror…
I'm overall happy with my mirror purchase (Aurora 48"); the mirror is extremely sleek and modern. Lumen output is measured before the the frosted glass, which is good, because at the rated lumens, it'd be blinding.
Downside is these mirrors are pretty expensive, especially with the freight charge. Packaging was well-done and product was undamaged.
January 8, 2025
The mirror was delivered expeditiously
The mirror was delivered expeditiously, and the quality was excellent. I am very happy with it. It made a BIG difference in our powder room.
March 4, 2025
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Love the mirrors
Love the quality of the mirrors. They are beautiful. Lighting is perfect and adjustable.
February 6, 2025
Our towel warmer is absolutely…
Our towel warmer is absolutely gorgeous! We are building our home so we have not put it on the wall yet in our bathroom but I can tell it’s going to be a beautiful piece!!!
February 3, 2025
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Excellent customer service
We ordered two matching mirrors and upon delivery one had been damaged by the shipper which was by no fault of IB mirror. The mirrors had been packed wonderfully. We one simple email and a few photos of the damage a replacement was on the way the same day! We also received a phone call letting us it was being shipped out. Excellent customer service!!! Also the mirrors are absolutely beautiful, we couldn’t be happier!
January 10, 2025
The customer service was fantastic!
The customer service was fantastic. I needed an item for a renovation and customer service was prompt and communicative. The towel warmer I received is beautiful and exactly what I wanted. Thank you!
January 10, 2025
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